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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(677 reviews)
81

Reviews of STEVE ENRIQUEZ

KT
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Kim T.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Please don't be a "no show"
We have been very pleased with our salesperson and the treatment during our purchase. We actually bought two cars on the same day. Everything had been GREAT up to this time. Even the replacement of the entertainment / Navigation system was very timely and the car was returned quickly. The missed appointment, to install the SIM card at the house was a surprise. We would have appreciated a call to let me wife know she didn't need to wait around all day. The next day everything was handle quickly and on time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/10/2018 07:05 AM

I'm so very sorry for the inconvenience of the S.D card. I will be in touch as soon as I can get a hold of the person that was going handle this for you and get some answers. Once again I am so very sorry that this has occurred. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
AD
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Allan D.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and Amber was awesome!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/09/2018 07:16 AM

Thank you for the great review. Hope to see you again soon for any needs you may have. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
CK
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Carolyn K.
Murrieta, CA
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy and efficient service
Staff was helpful, friendly, and efficient
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/09/2018 07:15 AM

Thank you for the great review. Hope to see you again soon for any needs you may have. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
ME
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Maria E.
Fallbrook, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great friendly service
The people working there are very nice and friendly. Make me feel comfortable.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/06/2018 07:50 AM

We appreciate the returned survey and thank you so much for your business. Please allow us to grow as a company and let us know what we could have done to earn a 5 star review. Thank you again and thank you in advance for any feedback you may have. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfactory service
Miss the old service writer.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/05/2018 10:15 AM

Thank you for the response on the survey. Please let me know what we could have done better to score a 5 star review. Thank you for your business and hope to see you again for any needed service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
CW
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Carey W.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Steve got me in right away and didn’t have to wait much time to resolve the problem.
Very Happy
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/05/2018 07:40 AM

Thank you for coming in to have your vehicle serviced with us. We hope to see you again soon.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
NA
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Nadine A.
Lake Elsinore, CA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2018
verified customerVerified Customer
Category: Service
Customer Feedback is Crucial
After my concerns, regarding long wait times, I received a fast reply from service manager to hear my concerns. I am grateful for the phone call and I feel I was heard. Customer reviews are important to help improve deficiencies in any area needed.
Recommended
Employees worked with
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STEVE ENRIQUEZ
NA
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Nadine A.
Lake Elsinore, CA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2018
verified customerVerified Customer
Category: Service
Customer Feedback is Crucial
After my concerns, regarding long wait times, I received a fast reply from service manager to hear my concerns. I am grateful for the phone call and I feel I was heard. Customer reviews are important to help improve deficiencies in any area needed.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/01/2018
Service Type: Repair
Category: Service
Long Wait for me.
Usually good and fast service but recently went on a Sunday. Long wait times. Mid week is better. Lack of communication.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/02/2018 03:47 PM

Thank you for taking the time to chat with me about your last service visit. It looks like the survey was filled out for the prior visit on 09/26/2018 not the 9/30/2018 visit. Thank you for allowing us to service your vehicle and I hope that on your next visit we can provide better communication. I will have a conversation with Dominic about your last visit as needed. Thanks again for taking the time out of your day to talk to me. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DL
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Douglas L.
Fallbrook, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Same as usual, good service.
Not much to say. Services are good there.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/02/2018 07:22 AM

Thank you so much for the great review. We are grateful to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
The staff have all provided great customer service from the moment you speak to the operator! I enjoy the provided feedback from the service department because they are knowledgeable when servicing my vehicle.
Recommended
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Great atmosphere and employees. Very nice people!
Recommended
Employees worked with
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STEVE ENRIQUEZ
MB
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Mary B.
Wildomar, CA
2002 Hyundai Xg350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
XG350XL replaced power steering line
Great, knowledgeable staff.
Recommended
Employees worked with
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STEVE ENRIQUEZ
SK
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Shawn K.
Escondido, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I was very delighted with service at Temecula Hyundai. Service manger Steve Enrique was very knowledgeable and i can not say enough good things about him. I came to Temecula, because of horrible service i had received from Escondiso. I live in Escondido, but it was woryh the drive. EVERYONE at Temecula service dept was exceptional!!! I will be a life customer. I will he buying my next Hyundai at Temecula. We had purchsed 3 at Edcondido. Thank you Steve:)
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/29/2018 07:27 PM

Thanks for the kid words and great review. Thank you for driving all with way up from Escondido to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
HC
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Hollie C.
Vista, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Steve is the best. I’ve never had such great customer service from any company like I have from Hyundai Temecula.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/29/2018 07:26 PM

Thank you so much for the great review. We wouldn't know what to do without Steve. I'm glad we took care of all your vehicke needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RS
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Rakesh S.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change service
Good service.
Takes much longer than normal for the service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/27/2018 12:39 PM

I'm so sorry that the time taken for you vehicle was excessive. No excuse what so ever but we do normally perform a complete multi point inspection and a car wash on every vehicle which will normally take about 1 to 1 1/2 hrs. We can speed up the process with no car wash if you would like on your next visit. Again I truly apologize about the time taken and hope your next service exceeds your expectations. If i can do anything for you please let me know. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SE
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Steve E.
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/27/2018 11:37 AM

Thank you very much for the survey. I know that we provided excellent service to you and your vehicle and wanted to thank you for coming by. If you ever need any kind of lube job or if we can service you in any way please let us know. We are very knowledgeable and are able to service you as needed. Thanks again and hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
FAST SERVICE
I called in a week prior scheduled my appointment in 2 seconds. The customer service rep recognized my account, she was very helpful and informative.
On the day of my service, it was done quick and on time. To top it all it was a recall on something to do with the computer in the car which I was not familiar nor aware of it. The rep who was helping me and writing my work ticket fixed the recall and he was very very nice.
Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/25/2018 12:10 PM

Thank you for the great review. Hope to see you on your next service. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DW
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Dave W.
Murrieta, CA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair of airbag control on Gen Coup
Everyone was great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/24/2018 09:57 AM

Thank you for the great survey return. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
LC
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Lida C.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous and professional
Explained all the service plus up coming service. Copy of all comments and service

Very pleased
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/24/2018 07:24 AM

Thank you for the great survey. Hope to see you again soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RV
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Rogelio V.
Lake Elsinore, CA
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Great employees
Recommended
STEVE J E. from Temecula Hyundai responded on 09/21/2018 05:39 PM

Thank you for your feedback we greatly apprciate it.

respectfully,
Temecula Hyundai service team

Employees worked with
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STEVE ENRIQUEZ
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