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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(677 reviews)
81

Reviews of STEVE ENRIQUEZ

CH
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Caren H.
Sun City, CA
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fine, except more expensive than expected
My service was fine, but I was surprised at the expense.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/24/2018 03:24 PM

Thank you for taking the time out of your day to fill out the survey. We are always looking for ways to improve and I would love some feedback in how we can earn a 5 star review on your next visit. Thank you for coming by and having your vehicle serviced. Hope to see you again for any service needed. 






                                         Carlos Velasco
                                        Service manager 
                                         (951)-699-6807
Employees worked with
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STEVE ENRIQUEZ
KA
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Ken A.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Pressure tire light.
We brought our car in for routine maintance and to chech the sensor for low tire pressure.
We were told that there was a recall on our car and that the oil change and inspection would cost us nothing.
We were very thankful and greatful for them keeping their word.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/27/2018 07:40 AM

Thank you for the great survey. We appreciate your positive response. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
SS
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Seth S.
Murrieta, CA
2007 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Keeps my car running at peak performance
Service advisor was best in class
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/23/2018 09:44 AM

Thank you so much for taking the time to come in to see us. We appreciate your time. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
TK
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Tina K.
Sun City, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2018 07:04 PM

Thank you for the great response on our survey. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
LA
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Linda A.
Murrieta, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Flying with Hyundai
It’s a clean and bright place to sit and wait. Everyone’s helpful and friendly. I took my 2011 sonata here as well as my 2014 sonata. No complaints
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2018 08:23 AM

Thank you for responding to the survey. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice Experience
All work was done and they even washed my car!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2018 04:07 PM

Thank you very much for the great response on the survey. We appreciate you coming in to see us for your service needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Temecula Hyundai
I have interacted continuously with Temecula Hyundai related to service issues for about 3 years. I have found them responsive and accomodating. Although my contacts have been over routine matters, my experience has been positive.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2018 02:51 PM

Thank you so much for coming in to get your vehicle serviced. We appreciate your time and business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
SL
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Sergio L.
Wildomar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
I took my vehicle in to check on a recall and for Service after purchasing it from Carmax. Hyundai was great and pointed out a issue and did the repairs. Overall great service team and experience.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2018 10:30 AM

Thank you for the great review. I am glad that we took care of all your service needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
FS
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Frances S.
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service
Outstanding service and very nice people.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/15/2018 07:27 AM

Thank you so much for the kind words. Very much appreciated. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
MG
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Mike G.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Specialist
Temecula Hyundai Service tech Steve was so helpful and nice that my wife are thinking of buying a Hyundai for her because she commutes.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/15/2018 07:27 AM

We greatly appreciate the awesome review. Hope to see you back again soon for any service you may need. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
NA
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Nadine A.
Lake Elsinore, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Friendly Service
The service center is always taking good care of the customers needs.
A driver named Jazmine gave me a ride to and from the dealer to Costco. Jazmine was very sweet and cute....she was very friendly.
Love the popcorn machine too.
Only complaint is the service office is waaay too small.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/13/2018 12:40 PM

Thanks for the awesome review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
BG
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Bin G.
Temecula, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nice, efficient, great job
Staff are very nice. technicians are efficient and professional. Great job!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/08/2018 10:00 AM

Thank you for the great 5 star review. Hope to see you again soon for your next service visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
PC
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Pedro C.
Wildomar, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Staff
Always treated well by the staff at Temecula Hyundai, greeted by a nice lady when I arrived and took my information. The service advisor was also friendly and professional.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/08/2018 08:42 AM

Thank you for the great review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MS
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Michele S.
Murrieta, CA
2017 Hyundai Ioniq Elec
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and beyond
Above and beyond the call. Dropped my car of and got shuttled home but on a Friday after 5 there were no shuttle drivers available to bring me back to get my car at the dealers. Your service department scheduled a Lyft for me! Thanks for the timely ride. And Steve always charges the car so I'm powered up and ready to go.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/07/2018 08:21 PM

Thank you very much for the 5 star review. We appreciate your business.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807

Employees worked with
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STEVE ENRIQUEZ
JP
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John P.
Anza, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Super Service Every Time!
Thanks to Carlos, Steve and especially to Justin for getting our car in and back out quickly and sending us away with big smiles. We appreciate your above-and-beyond care and will definitely recommend your service department to friends and family!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/07/2018 08:20 PM

Thank you very much for the 5 star review. We appreciate your business.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807

Employees worked with
avatar
STEVE ENRIQUEZ
CC
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Colt C.
Lake Elsinore, CA
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Service has been pleasant Overall
However, I was expecting the issue to be resolved the first visit.

Additionally, the returned vehicle was not prep'd completely for return. The was an unplugged monitor which triggered the check engine light and the engine chamber was not cleaned from previous work. I returned to the Service center 5mins later to resolve the issues with the Service Engineer.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/03/2018 10:22 AM

I am so sorry for the inconvenience on the oil issue and check engine light on. I hope that my staff was able to take care of the issues upon returning. Thank you for allowing us to repair your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
JC
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Johna C.
Murrieta, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Super fast service
I took my car in for a recall and when I made the appointment, I was told it would take about an hour. When I got there, the technician confirmed it would take about an hour and asked if I wanted my car washed and it would add about 15 minutes to my service time. A free car wash? Heck Yes! I waited in their very comfortable waiting area, drinking their coffee and snacking on fresh popcorn. Sure enough in almost exactly 1 hr 15 mins, my car was ready. Great Service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/02/2018 10:23 AM

From the entire team at Temecula Hyundai, Thank you for your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Fallbrook, CA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Dissatisfied
Poor follow up on partially completed repair and frustration in rescheduling
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/02/2018 09:47 AM

Thank you for taking the time to inform us about the phone situation. I am so sorry for the inconvenience. We will see you next week for the replacement of the door handle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
ED
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Enrique D.
Murrieta, CA
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service department is great overall, they’ve kept me coming back for 4 years now.
I was extremely satisfied with the work Steve Enriquez and the service department were able to get done in just a matter of a couple days. Steve was able to get my engine leak fixed along with an oil change and ac coolant refilled in just a couple of days. In between all of this I was able to get my spark plugs replaced which saved me about $800 dollars in the future all thanks to Steve and his team for noticing that those needed to be replaced. Thank you Temecula Hyundai for the service I will definitely be back.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/01/2018 07:34 AM

Thank you so very much for a great review and for coming in to see us for your vehicle service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
RW
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Rebecca W.
Fallbrook, CA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job!
everything was explained so I could understand what was needed. The price I was quoted was the price I paid. No one tried to add something on. The lift service was perfect for me.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/31/2018 06:05 PM

Thank you so very much for the great review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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