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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(677 reviews)
81

Reviews of STEVE ENRIQUEZ

JH
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Jonathan H.
Menifee, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2017 Hyundai Tucson Ltd AWD
Promises made, promises kept.
Recommended
STEVE J E. from Temecula Hyundai responded on 09/21/2018 05:39 PM

Thank you for your feedback we greatly apprciate it.

respectfully,
Temecula hyundai service team

Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2015 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
STEVE J E. from Temecula Hyundai responded on 09/21/2018 05:38 PM

Thank you for your response,

We left you a voicemail on 9/20/18 in the afternoon  and 2 voicemails  today on your cell phone  in attempt to get a hold of you so we could complete the install of the part please email me back or give me a call @ 951-699-6807  ask for Steve so we can come out and replace the latch.


Thank you
Steve Enriquez

STEVE J E. from Temecula Hyundai responded on 09/22/2018 07:25 PM

Thank you for allowing us to come and make the repair at your house. 
See you on your next oil change.
Thank you,
Steve

Employees worked with
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STEVE ENRIQUEZ
CR
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Carolyn R.
Fallbrook, CA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service for recall
Very friendly and helpful getting me to work and back
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/19/2018 06:59 AM

Thank you for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
FJ
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Fabiana J.
Temecula, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership!
Awesome service. Friendly staff! Definitely will recommend to my friends and family?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2018 02:59 PM

Thank you for the great review. Hope to see you again for any services you may need in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
OC
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Oscar C.
Lake Elsinore, CA
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai Outstanding ServiceDrpt
Great customer service interface from making the appointment to driving the car out of the lot!!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2018 09:40 AM

Thanks for the great review. We appreciate you and your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JC
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Janet C.
Sun City, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service guys
I have serviced my car here many years and have always been treated well. I have mostly dealt with Carlos and have had exceptional service. My most recent visit was with Steve and I can’t say enough about how he went over and above for me -my car needed a major repair and the extended warranty wasn’t covering he reached out to corporate for me and got it covered with a rental car too. Thanks for a great and caring team!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2018 07:36 AM

I am very glad to see that we have all taken good care of you and your vehicle. Thanks for being a loyal customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RC
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Ralph C.
Winchester, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good service
Very good service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 11:54 AM

Thank you for the great survey. We appreciate you and your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
PC
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Palua C.
Temecula, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Department
Steve Enriquez takes excellent care and concern for all my service needs!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 10:24 AM

Thank you for the great review. We thank you for being a good customer here at Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
TU
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Tami U.
Temecula, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service
The service was awesome. Everyone was very polite and professional. I was walked through my invoice and everything was explained in detail.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/14/2018 10:10 AM

Thank you for the great review. We hope to see you again for any service needs you may have. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SA
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Stacy A.
Temecula, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service
The customer service was great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/13/2018 02:36 PM

Thank you for returning the survey with a great 5 star marking. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
CL
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Chay L.
Escondido, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Best!
I've always been treated well at this dealer. Easy to do business with and quite professional
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/12/2018 03:07 PM

Thank you for the great survey and for coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DW
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Dave W.
Murrieta, CA
2010 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
verified customerVerified Customer
Category: Service
Steve’s Help
Steve was as helpful and courteous as he could be.
Recommended
Employees worked with
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STEVE ENRIQUEZ
DW
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Dave W.
Murrieta, CA
2010 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
verified customerVerified Customer
Category: Service
Steve’s Help
Steve was as helpful and courteous as he could be.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/10/2018
Service Type: Repair
Category: Service
Recall for Gen Coup
Went in for recall on passenger air bag; find that drivers side airbag is also faulty. How is it that passenger airbag is under recall, and drivers is not? Is that not a manufacturing fault on the vehicle? Never had an airbag problem on any of my other vehicles. Than I get charged $140 just to diagnose the problem! Should not charge me to tell me what’s wrong with my behicle! Seems your repair costs are a bit exorbitant .
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/10/2018 12:23 PM

Thank you for taking the time to talk with me today and for the great feedback. We appreciate your business and hope to see you back soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RG
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Richard G.
Menifee, CA
2016 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
?
Maybe
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/07/2018 03:34 PM

I am very sorry to hear about the situation on your vehicle. Please feel free to call me back at the number below or email me so I can take care of your concern . I will be more then happy to have a appointment set and also a test drive to duplicate the transmission issue and perform repairs as needed. I have attempted to contact you via telephone and left a message. I would love to get in contact to see what day we can look at your Santa Fe. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/06/2018 04:36 PM

Thank you so much for taking the time to fill out the survey. We are grateful for you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
KB
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Kathleen B.
Murrieta, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
My air conditioning went out on my car and the service department got me right in and within 3 hours I was on my way.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/06/2018 07:33 AM

Thank you for the great survey. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
OC
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Oscar C.
Menifee, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Nothing to complain about.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/04/2018 09:43 AM

Tha\nk you so very much for the great review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
CT
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Christina T.
Canyon Lake, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
First oil change
No time wasted. In and out. ?
Recommended
Employees worked with
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STEVE ENRIQUEZ
MM
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Marilyn M.
Wildomar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You have always been helpful.
Professional and polite employees; and can make appointments for service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2018 07:59 AM

We greatly appreciate you as a customer of Temecula Hyundai.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DK
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David K.
Banning, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service staff always listens and pays attention to my questions and concerns.
There are three Hyundai dealerships closer to our home than Temecula Hyundai, but it is not even close for us to consider going to them when the Service Staff at Hyundai is so great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/28/2018 05:32 PM

Thank you for being such a great customer. We thank you for coming in to get your vehicle serviced. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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