SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I always enjoy the great customer service provided at Lakeland Hyundai.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/03/2017 05:51 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RC
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Rhonda C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly personalized service
Rhonda
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/03/2017 05:33 AM

Thank you for your rating and review. We know it takes a great team to provide great service and we believe our staff helps make every service visit enjoyable. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bad oil change
Created a major engine problem w a routine oil change
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 11/03/2017 09:54 AM

Hello,

  I wanted to apologize again for the problem you had with our service department.Please call me at the phone number below if there is anything I can help with at this time.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

RM
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Richard M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smart, courteous and friendly staff.
Excellent and timely service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/03/2017 05:29 AM

Thank you for your rating and review. We continuously work with our teams to ensure that we provide great service to every customer every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CT
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Cherry T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful Service Department
I had came in on Monday October 30th tire light was on JESSICA wrote me up and said she would take care of it she is a great employee Samantha check me out said they found metal in my tire and the tire was replaced so I am very happy with the service .Both JESSICA and Samantha are great employee they always make sure I get great service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/03/2017 05:28 AM

Thank you for your rating and review. We think all of our team members do a great job, but Jessica and Samantha do get a great deal of compliments from our customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MM
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Maxwell M.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
GREAT ASSOCIATES AND SERVICE
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/03/2017 05:49 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JB
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Jenny B.
Mulberry, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Jeanie was very knowledgeable , courteous and a very pleasant
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/01/2017 08:03 AM

Thank you for your rating and review. Our teams are here to help you and every customer with whatever their needs... we're glad we could help. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LT
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Larry T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Friendly, courteous
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/01/2017 07:57 AM

Thank you for your rating and review. We know every team member wants to make every service experience a good experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RH
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Robert H.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
No comment.
No comment.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/01/2017 07:56 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and helpful
The people there are always helpful and friendly.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/31/2017 01:08 PM

Thank you for your rating and review. We look forward to your next service appointment and hope we can continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Friendly staff,comfortable environment
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/31/2017 01:06 PM

Thank you for your rating and review. The service department usually isn't the first place anyone wants to be so we try to make every experience worth the visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LM
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Leonard M.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like the people that work on the service department
Lenny M
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/31/2017 01:24 PM

Thank you for your rating and review. If we could have done anything to make your last service appointment better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful staff, excellent service
My service advisor is pleasant, patient with my questions, and makes sure things happen as they should. I appreciate the good service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/31/2017 01:04 PM

Thank you for your rating and review. We want to make sure every customer's vehicle is running at peak performance and listening to the customer is a big part of understanding any problem. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MB
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Michael B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Service with Appointment
Late afternoon in and out quickly. No need to miss work !!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/31/2017 01:02 PM

Thank you for your rating and review. We're glad you didn't have to miss work because of your service appointment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MK
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MICHELE K.
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Periodic Maintenance
Courteous, efficient and reliable service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/31/2017 01:01 PM

Thank you for your rating and review. We know that regular maintenance is important to the longevity of every vehicle; it helps when your service department is courteous, efficient and reliable.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Webster, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service - Oil Change
Good Overall
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/31/2017 01:21 PM

Thank you for your rating and review. If we could have done anything differently during your last service appointment to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lake Wales, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2017
verified customerVerified Customer
Category: Service
Things made right
After my displeasures Chris followed up with me. He was very understanding and listen to my concerns with care. He as much as he could with helping me and I really appreciate it.
Recommended
Employees worked with

CB
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Cheryl B.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleased!
Organized, friendly and professional. Like the fact they take the time to wash outside and vacuum inside!!
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/27/2017 05:06 AM

Thank you for taking the time to submit this review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with

MB
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Michelle B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly attitudes from all.
I've always brought my car in for service with you because I know they're honest with what needs, or doesn't need, on my car !
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/27/2017 05:07 AM

Thank you for taking the time to submit this review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with

BD
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Beth D.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Beth D.
Excellent customer service
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2017 04:13 AM

Thank you for taking the time to submit a review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
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