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SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

Verified Customer
Auburndale, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Employees know their jobs
Great customer service..and the vehicle was repaired!
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2017 04:14 AM

Thank you for taking the time to submit a review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Lake Wales, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2017
verified customerVerified Customer
Category: Service
Things made right
After my displeasures Chris followed up with me. He was very understanding and listen to my concerns with care. He as much as he could with helping me and I really appreciate it.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2017
Service Type: Repair
Category: Service
Poor customer
N/a
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/25/2017 06:50 AM

Hello,

  I have called and left you a message.Please return my call at your convenience.I look forward to speaking to you and resolving any issues you may have with your vehicle.

Christopher S. Haggstrom
863-577-5122
Service Manager

Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2017 05:05 AM

It was a  pleasure speaking to you and I look forward to make a repair on you vehicle on Monday.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
JP
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Jose P.
Lakeland, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A great place to shop for a vehicle
From the time that we stepped on the lot over 1-1/2 years ago, to the service department, they have been very courteous and helpful. I've only had one even that was less than 100% satisfactory, so they're not perfect. However, the last time I took my vehicle for service, it was timely and done right.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2017 04:15 AM

Wow this is what it is all about!Thank you for taking the time to submit a review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
RP
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Roger P.
Zephyrhills, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very courteous!!!
Very helpful!!!
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2017 04:19 AM

Thank you for taking the time to submit a review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2017 04:45 AM

Thank you for taking the time to submit a review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
aaa
Aaas
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/27/2017 08:30 AM

Thank you for taking the time to submit this review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
CH
gravatar
Chris H.
Webster, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service visit shorter than expected
Samantha was my service representative and she did a fantastic job through the entire process. She kept me apprised of all the developing information on my steering wheel repair and the recall issues I had. The only complaint I have is they didn't find metal shavings in my oil pan so no new motor for me. ?
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/27/2017 08:31 AM

Thank you for taking the time to submit this review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Christopher S H., Service Manager from Lakeland Hyundai responded on 10/27/2017 08:31 AM

Thank you for taking the time to submit this review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
DT
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Denise T.
Winter Haven, FL
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5,000 mile check up
It was fine. I was able to get in and out in a reasonable amount of time.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/23/2017 10:43 AM

Hello,

 I am glad to hear that your service visit went well.Please call me at the phone number below if there is anything I can help you with in the future.

Thank You.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
DH
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Donna H.
Valrico, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Squirrels
Squirrels ravaged my new car and they fixed it up still waiting on hood insulation but it runs great and thanks for the mothball tip.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/20/2017 01:15 PM

Thank you for your rating and review. We're sorry to hear that squirrels damaged your car - unfortunately we have seen this often and yes, the mothballs do work.  If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
RS
gravatar
Russ S.
Lakeland, FL
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good
good
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/20/2017 01:07 PM

Thank you for your rating and review. If we could have done anything differently during your last service visit to  make your  better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!
experience

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
RW
gravatar
Ralph W.
Bartow, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service experience
I can't say enough about the great communication of the sales and service department. When you send your teenage daughter to get her car serviced as a Dad you expect having to take it yourself, this wasn't the case. The service team communicated there intentions in a manner that a teenage girl with her very first car understood. I'm was very impressed. To know my daughter will be taken care of when getting her car serviced is definitely comforting for a Dad. Keep up the great service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/19/2017 10:57 AM

Thank you for your rating and great review. We're so pleased that we could assure you and your daughter that we truly do provide the best possible service with clear and understandable advice, suggestions and recommendations. We believe every customer should have all of the options made available in service and understand what needs done and why.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
WR
gravatar
William R.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service and comfortable waiting area
Things started a little rocky. Since I purchased the car used they still had the original owners information and were trying to contact them. The staff is courteous, the work was completed on time. the waiting area is comfortable and they wash tour car before it is returned to you. Overall a nice experience.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/17/2017 02:13 PM

Thank you for your rating and review. We're glad we could provide a positive experience with your recent visit to service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
MH
gravatar
Misty H.
Auburndale, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Love this place ;)
Always friendly professional staff, clean & accommodating while you wait .
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/17/2017 05:12 AM

Thank you for your rating and review. We're certainly glad you like coming to Lakeland Hyundai Service; we know our teams try to make every experience enjoyable. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
EB
gravatar
Elijah B.
Tampa, FL
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people and services
My first two visits were disappointing as they had not found the root cause of my problem. The third visit the service manager got involved and they found the problem. No more problems and they took care of me by providing a loner until my car was completed. Great service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/17/2017 05:14 AM

Thank you for your rating and review. We apologize for not being able to solve your issue the first time and our manager should have been involved after the problem was not resolved. We are glad that our service manager finally did get involved and that we were able to completely resolve your service issue.

We hope we can continue to earn your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
RB
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Robert B.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bob's Excellent Review
I have nothing to say...
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/17/2017 05:15 AM

Thank you for your rating and review. We certainly appreciate your business and thank you for coming to Lakeland Hyundai.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
AK
gravatar
Allen K.
Lakeland, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ptrompt, courteous & excellent work
As always, very courteous, asks proper questions to diagnose, & excellent understanding of needs of customer---always with a smile!!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/17/2017 06:47 AM

Thank you for your rating and review. We certainly appreciate your business and thank you for coming to Lakeland Hyundai.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Dealership in general.
Overall usually satisfying experience.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/16/2017 09:24 AM

Hello,

 I am sorry i mised you. I have called and left a message on your voice mail.I can be reached at the phone number below.I look forward to speaking to you.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
The service is always done with courtesy and thoroughness.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/16/2017 06:53 AM

Thank you for your rating and review. Thank you for coming to Lakeland Hyundai Service and your kind words. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
BM
gravatar
Betty M.
Lakeland, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the employees
very nice
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/16/2017 06:52 AM

Thank you for your rating and review. We know our staff helps make the experience while at Lakeland Hyundai Service; we appreciate that our customer recognize their efforts. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
JS
gravatar
John S.
Lakeland, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Finished quick
I thought it was quickly done this time
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/13/2017 12:05 PM

Thank you for your rating and review. We continue to improve with all of our teams to provide a quality service quickly, professionally and completely.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
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