SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/13/2017 12:03 PM

Thank you for your rating and review. We know our teams strive for 'excellent' every day so it is nice when that is the response from customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DC
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Deborah C.
Highland City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I always love Lakeland AutoMall
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/13/2017 12:00 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Automall. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JS
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was completed in a timely manner and everything was as expected.
Service was completed in a timely manner and everything was as expected.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/11/2017 02:28 PM

Thank you for your rating and review. Meeting the expectations of every customer is our goal every day and we appreciate you coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

VR
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Vemireddi R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ab very pleasant place with lovely staff who are more than willing to give the assistance one needs
Excellent service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/11/2017 02:26 PM

Thank you for your rating and review. Our teams try to make every experience pleasurable when in service and hope that every customer feels the same way. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CB
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Christian B.
Winter Haven, FL
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2017
verified customerVerified Customer
Category: Service
Just average.
The service manager is Chris. He is very professional. He will do whatever it takes within reason to help you out. The main problem is the length of time it takes to get anything done. I don't know if that's by design so you will stay longer so that you will be more tempted to buy or they just need faster service techs.
Not Recommended
Employees worked with

CT
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Cynthia T.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent servce
They know be by name and give me the best service.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/10/2017 06:31 AM

Thank you for taking the time to rate us we appreciate the 5 star rating!

Christopher S. Haggstrom
Service Manager

Employees worked with

CB
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Christian B.
Winter Haven, FL
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2017
verified customerVerified Customer
Category: Service
Just average.
The service manager is Chris. He is very professional. He will do whatever it takes within reason to help you out. The main problem is the length of time it takes to get anything done. I don't know if that's by design so you will stay longer so that you will be more tempted to buy or they just need faster service techs.
Not Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/09/2017
Service Type: Maintenance
Category: Service
Just average.
Well read everything else and you tell me.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/10/2017 07:26 AM

Hello,

  I have called the phone number on file and would like to address your concerns and help with this situation.Please call me at the phone number below when you have time.I look forward to speaking to you.

Thank You.

Christopher S. Haggstrom
863-511-5122
Service Manager

Christopher S H., Service Manager from Lakeland Hyundai responded on 10/10/2017 09:12 AM

Hello,
 
 Thank you for your feedback and we look forward to serving you in the future.


Christopher S. Haggstrom
Service Manager

Christopher S. Haggstrom
Service Manager

Employees worked with

TD
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Tonya D.
Plant City, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
AWESOMENESS
THE SERVICE STAFF AT LAKELAND HYUNDAI OUR AMAZING THANKS J AND SAM
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/10/2017 06:33 AM

Thank you for the 5 star rating we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with

MT
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Migdalia T.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealing with service representatives like Sam.
So far I'm satisfied.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/10/2017 10:08 AM

Thank you for the 5 star review we sure appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with

CT
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Cameron T.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Listened to the customer
Loyalty to the customer
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/11/2017 02:30 PM

Thank you for your rating and review. We truly believe that listening to the customer about what they know about their vehicle helps us better understand how to approach a repair. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JL
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JEFFRIE L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best treatment. The best car.
I have never had a problem with the dealership, service or my car. Well worth the drive.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/11/2017 08:19 AM

Thank you for your rating and review. We believe every customer is our best customer and should be treated like our only customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

EP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
good job
edward p
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/06/2017 02:25 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JJ
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Jeremy J.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
On time!
I have been dealing with dealerships for almost 20 years and most of the time I am the one calling to see if my vehicle is ready. Not the case this time I was scheduled for service at 12:30 and by 2:30 I received a call stating my vehicle was complete. It was just a simple fix the gas cap needed replaced but while it was in the vehicle had a recall for an intake issue and they took care of it as well. My experience was amazing!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/05/2017 11:56 AM

We're glad we could provide such outstanding service. We know our teams work hard every day to provide the highest quality service for every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JS
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John S.
Lakeland, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
verified customerVerified Customer
Category: Service
Recant previous rating sent
Service team have resolved issues with vehicle.
Recommended
Employees worked with

JS
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John S.
Lakeland, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
verified customerVerified Customer
Category: Service
Recant previous rating sent
Service team have resolved issues with vehicle.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/05/2017
Service Type: Maintenance
Category: Service
Don't trust the tech in completing tasks. Need to check behind them when completed.
Disappointed in the quality of work. Not serious to customers needs and seems to be interested only making additional charges and not correcting the task given.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/05/2017 05:22 AM

Hello, 

 It was a pleasure speaking to you today and I hope we have made this situation right at this point.

Christopher S. Haggstrom
Service Manager

Employees worked with

MN
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Marguerite N.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always dependable and awesome service!
I drive past two other Hyundai dealers to get to Lakeland because I trust them and they have never let me down!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/05/2017 11:54 AM

Thank you for your rating and review. Thank you for the continued support and vote of confidence. We want to make sure every customer has great service every time and give them a reason to keep coming back. We hope to continue to earn your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
:-)
Great customer service and friendly service reps.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/04/2017 02:08 PM

Thank you so much for your rating and review. We try to make every experience exceptional and we're glad we could meet your service expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Plant City, FL
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
No comment
no comment
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/05/2017 12:13 PM

Hello,

 Please call me at the phone number below if I may assisit at this point.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

DK
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Diane K.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I received a recall notice for my car. I made an appointment for a Saturday. I dropped it off early and it was done early. Great job guys.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2017 01:01 PM

Thank you for your rating and review. Thank you for your business and we will let our teams know of your compliments.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DW
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Dale W.
Lake Wales, FL
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2017
verified customerVerified Customer
Category: Service
Correction of proper service procedures
Service personnel failed to notify on service required. After speaking to the Service Manager, the problem was corrected the following day. The response to the problem was fast and applicable to the problem. The procedure of notification on problems has been corrected per the service manager. THIS IS WHAT KEEPS CUSTOMERS!!!!!
Recommended
Employees worked with
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