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SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

Verified Customer
Lakeland, FL
2007 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledge of repairs
Hyundai always does a good job repairing our vehicles.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 09/26/2017 06:20 AM

Hello,

  We are very sorry about the phone number mix-up.I am happy to hear that the vehicle was repaired correctly the first time and I have made sure the your phone numbers in the system are corrected.Please call me at the phone number below if I can be of assistance in the future.


Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
JR
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Jennifer R.
Lakeland, FL
2012 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jennifer
The time it took for repair to be done was completely inappropriate . The insurance companies involved and not communicating with the body shop was ridiculous . I had to call daily to several companies, tow truck providers and the body shop itself to get someone started on the car. The car was sitting on the car lot for days before the body shop knew it was there and then no one could find the keys despite the fact that they were inside the car. It was a circus for a minor repair.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 09/25/2017 01:04 PM

Hello,

It was a pleasure speaking to you today.I am very sorry there was issues with the repair process.Please call me at the phone number below if there is anything I may assist you with going forward.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy with service
Very professional and customer oriented
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/25/2017 02:13 PM

Thank you for your rating and review. We're pleased we could provide a quality service and meet your expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
JW
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James W.
Lakeland, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
my service
I am completely satisfied with Lakeland Hyundai service. Reps are always courteous, friendly. and knowledgeable.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/25/2017 02:10 PM

Thank you for your rating and review. Samantha does a great job and we are proud to have her part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
RW
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Richard W.
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service.
Thank you.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/25/2017 02:08 PM

Thank you for your rating and review. We try to provide the highest quality service and we thank you for noticing our efforts.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
CT
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Cherry T.
Lakeland, FL
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful Service Department
Great service advisor SAMANTHA GIDDENS always makes sure I get good service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/20/2017 01:48 PM

Thank you for your rating and review. Samantha does a great job and is a valuable asset to our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
AS
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Arturo S.
Auburndale, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excelent
Friendly and helpful
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/20/2017 01:51 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Augusta, GA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy to make appointment!
I planned my service appt for a day on vacation in FL because it was quicker and easier to get an appt in Lakeland than in the state where I live.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/20/2017 06:16 AM

Thank you for your rating and review. We're glad we were able to complete your service appointment and not interfere too much with your vacation. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
VW
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Valerie W.
Plant City, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service department
This service department is excellent. Love them!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/20/2017 05:55 AM

Thank you for your rating, review and kind words. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Dundee, FL
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff and service fine.
Yes
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 09/21/2017 04:52 AM

I am very sorry you had a problem with our loaner vehicle please call me at the phone number below if there is anything I can help with at this point.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
CS
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Carlos S.
Lake Alfred, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional
Yes highly recommend to all
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/14/2017 01:26 PM

Thank you for your rating, review and recommendation. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
DS
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Dennis S.
Mulberry, FL
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Job as usual.
Good pricing on service and they don't push unnecessary flushes and checks as some Lakeland dealer service places do.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/14/2017 01:25 PM

Thank you for your rating and review. We want every customer to feel comfortable and enjoy their service experience without feeling pressured or pushed into anything; our goal is to provide the highest quality service available - every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
CG
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Carol G.
Lakeland, FL
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service timely and polite
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/14/2017 01:23 PM

Thank you for your rating and review. We appreciate your kind words and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
DD
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DAVID D.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Friendly and knowledgeable service personnel.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/13/2017 07:23 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
JW
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Jeanne W.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, took care of us quickly, went beyond expectations.
Brought the car in for an oil change. Turns out there were a couple recall notices that needed to be taken care of, which they did quickly on a Saturday no less. Recall check included an oil change, plus they also fixed our tail light at no cost. Thank you!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/14/2017 01:23 PM

Thank you for your rating and review. We're glad we were able to exceed your expectations for service and provide a quality service in a reasonable time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
BR
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Betty R.
Lakeland, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service first
I had so many problems with the service department, but now they (Chris) are doing a good job. Not ready to refer as friend. Need more time.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/08/2017 07:43 AM

thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
RR
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Rodolfo R.
Polk City, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Is the service that makes the place an excellent place
It had a wonderful experience
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/08/2017 07:44 AM

thank you for your rating and review. We're glad you had such a great experience in service; we truly appreciate your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
PS
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PETER S.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
You are always fair. I've never had a problem with the service department
Great Job, again..
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/06/2017 06:00 AM

Thank you for your rating and review. WE appreciate your business and thank you for being a return customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
MP
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Maribel P.
Haines City, FL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Does not disappoint
I always look forward to all my services. Very pleasant and honest.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/05/2017 02:09 PM

Thank you for your rating and review. That's great to hear - not everyone thinks going to have your car serviced would be a pleasant experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
PG
gravatar
Pamela G.
Lakeland, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are timely and did what was needed.
My car was received and the service completed timely. It was ready when I went to collect it and clean inside and out. I wasn't harassed with calls during the day about the service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/05/2017 02:06 PM

Thank you for your rating and review. We strive every day to provide a quality service and exceed customer expectations every day.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
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