SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

RS
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Robert S.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smiles
Timely
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/25/2017 01:59 PM

Thank you for your rating and review. We're glad we could provide smiles.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GC
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Glenda C.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and fast service
Good service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/25/2017 05:47 AM

Thank you for your rating and review. We're glad we could provide you with good service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Auburndale, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Service
Warranty work completed in less time that expected.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/24/2017 01:14 PM

Thank you for your rating and review. We're glad we could complete your service and exceed your expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GT
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Guillermo T.
Davenport, FL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
recall
good service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/24/2017 09:54 AM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JB
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James B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Felt very taken care of! Thanks!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/24/2017 09:53 AM

Thank you for your rating and review. We know our teams strive for great customer service every day - thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service dept.
Great service and love the email reminder of date and time!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/24/2017 09:52 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and Pleasant
I do not see how the service could possibly be better. Samantha is always professional and pleasant.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/23/2017 01:40 PM

Thank you for your rating and review. WE know Samantha and all of our team members work hard every day to provide great customer service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

WS
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William S.
Wimauma, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Another great service
Brought my car in for some repairs and was done in less than 2 hours
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/23/2017 05:26 AM

Thank you for your rating and review. We're glad we could meet your service expectations and provide great service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RM
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Robert M.
Plant City, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Copied from my Survey.
Issues in the order they occurred.
The Service adviser took a whole day to call us back after we found out the motor swap had been approved & by the time they called back it was too late (around 4) to arrange for a loaner so an extra day of work was missed by my wife ($170-190). The rental car process was also a very irritating part of the experience. The rental company charged our card instead of billing Hyundai for the second week of the rental process and it took a four way call between a guy from Lakeland Hertz, a lady from their corporate office, a lady from the credit card company and my wife to straiten out the billing. This phone call took over an hour and my wife was at work when she had to deal with it. When we came to pick the vehicle up it was making noises that it hadn't made before the repair. Prior to the repair it would knock for a few seconds after the first start of the day on an internment basis. It didn't even knock every day or after the first Start after warmed up. We were informed the alternator would need to be replaced at a cost of $844.92 because the clutch had failed on it. Having been a ASE certified electrical tech at one point of my life I looked up the Clutch pulley and it retails from Hyundai for $197.90 (part number 37321-25201) which can be acquired wholesale for $87 still using OEM parts. I can do this repair in 10 Minutes So I would like to know how you justify the extra $500+ for this repair which by the way the one-way bearing has not locked up on me once doing the 2k RPM shut down test. I have not had a free minute to locate the actual loose component that rattles between 1500 and 2000 rpm but will soon. All I can say is I am very disappointed in how your service department.
handled the situation.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/25/2017 02:04 PM

We truly apologize for your recent service experience at Lakeland Hyundai. We do understand your frustration and disappointment in our team members by not providing the very best service experience. 

Because of your particular rental experience we have replaced the national service with another company. As for the part pricing from Lakeland Hyundai; we do buy our parts directly though the manufacturer and cannot buy parts from any other vendor as it is a violation of our franchise agreement. The parts and labor were quoted separately, but may have been overlooked.

As a former technician we are sure you are aware of costs associated with operating and maintaining a business. We believe our prices are competitive to other brand dealerships and always strive to provide professional service and competitive pricing.

Our teams strive every day to provide the best possible service at competitive pricing. It is never our intent to mislead, provide any false information or waste the time of any customer. Again we apologize for not meeting your expectations and if we can do anything, please let us know. We hope to earn you business in the future.

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Plant City, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Records aren't update
communication is not thorough
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/23/2017 07:03 AM

We apologize for the misunderstanding and confusion during your recent visit to Lakeland Hyundai Service. We have sent an email to your account on record to more fully address your concerns. Again, we apologize for not meeting your expectations and hope we can earn your business in the future.

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Mulberry, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
the employees are friendly,courteous. As well as the atmosphere is clean
yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/23/2017 05:28 AM

Thank you for your rating and review. We appreciate your business and thank you for choosing Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DL
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DAVID L.
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant, comfortable surroundings. Employees very responsive to answer your concerns. Good doughnuts!
See above
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/22/2017 01:03 PM

Thank you for your rating and review. We apologize for the time it took to complete your recent service and for your service advisor not keeping you updated as to the progress of your service. It is never our intent to have any customer wait longer than necessary for any service and it is our policy that your service advisor keep every customer posted about the progress of service.

We have forwarded your comments to Lakeland Hyundai Service Manager Chris Haggstrom (863-577-5122) to investigate your particular service and review policy with every service advisor. Again, we apologize for your inconvenience and the extended time it took to complete you service. We hope we can earn your business in the future and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TA
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and friendly
Never had a bad experience at Lakeland Hyundai.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/22/2017 07:39 AM

Thank you for your rating and review. Thank you for your kind words and we appreciate your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
I took my Sonata in for a safety recall on parking brake. They did a courtesy wash and vacuum
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/21/2017 02:28 PM

Thank you for your rating and review. We're glad we could get your recall completed and get you back on the road in a clean car - it's part of what we like to do. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JG
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Jose G.
Valrico, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service and Staff
Great place to service my vehicle
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/21/2017 02:27 PM

Thank you for your rating and review. We will pass on you kind word to our staff and we truly appreciate you business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

IL
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Irene L.
Lakeland, FL
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are friendly service personnel.
They are pleasant personnel .
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/21/2017 02:30 PM

Thank you for your rating and review. We're glad you enjoyed your recent service experience - if we could have done anything to make your last service experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PG
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Paige G.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Took my car to Lakeland Hyundai for yearly routine maintenance and received quick and efficient service!
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 08/19/2017 08:29 AM

Thank You for the review we sure appreciate it.

Christopher S. Haggstrom
Service Manager

Employees worked with

PK
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Paul K.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Oil change and service in a timely manner.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/21/2017 02:23 PM

Thank you for your rating and review. Quick and professional service is what our teams strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lake Alfred, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and Courtteous
I give Lakeland Hyundai a 10
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/21/2017 02:21 PM

Thank you for your rating and review. Samantha does a great job and is a vital part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SH
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Susan H.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent .
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/21/2017 02:21 PM

Thank you for your rating and review. We know our teams strive for excellence every day and we thank you for noticing. We hope to see you again on your next service need. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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