SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

LD
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Lucas D.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service
Honest. Would recommend them to my grandma.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/05/2017 02:05 PM

Thank you for your rating and review. We're glad we could be accommodating and exceed your expectations; we look forward to seeing you again on your next service need.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GB
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Gabriel B.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service, but a little slow for just routine maintenance. They didn't charge me for a tire patch that was needed, which saved me some money.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/05/2017 02:04 PM

Thank you for your rating and review. We apologize for the time it took to complete your service; our teams are always trying to improve the customer experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Samantha is wonderful!
Do whatever you have to to keep her happy. The customer service industry needs more people like Samantha.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/05/2017 02:01 PM

Thank you for your rating and review.Samantha is a great asset to our team and we are proud to have her; thank you for the compliment.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MP
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Malcolm P.
Sun City Center, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership
They not only serviced the car but did a n outsta
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/04/2017 07:03 AM

Thank you for your rating and review.We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KD
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KIMBERLY D.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
nice place to do business
The folks are really friendly and are determined to make sure your experience is good.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/04/2017 07:02 AM

Thank you for your rating and review. We're always trying to improve our customer wait times and provide a clean, quality environment with friendly and  knowledgeable staff. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JH
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Joan H.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CUSTOMER SERVICE CARE AND KNOWLEDGABLE REPS, MEET YOU GREET YOU AND DON'T JUST GET YOUR KEYS AND WALK AWAY. #2 THEY CALL YOU BY YOUR NAME!!!!! YOU NOT A CAR.
YES, YOUR PRICES ARE GOOD, AND YOU TELL ME THINGS THAT COCCERN YOU ABOUT YOUR CAR. AND WHO FILLS YOUR AIR CONDITION COOLANT? YOU DO...OTHER PEOPLE TELL YOU THAT YOU NEED TO PURCHASE SOME....GO HYUNDAI
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/04/2017 07:01 AM

Thank you for your great rating and review. We believe service should be personal and professional and go beyond what is expected. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CP
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Caparice P.
Orlando, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Place To Buy A Car
When I came to them my credit had dipped severely and they were still able to get me a 2014 certified used Hyundai w/ less than 50k miles on it, w/ no money down and less than $300 a monthly payment. For maintenance they are always very kind, very helpful and expedient. I'm moving back north year after next and will be upgrading my car to a 4wd/AWD and will probably seek them out for that before I say goodbye to FL for good.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2017 11:22 AM

Thank you for your rating and review. We are so pleased that we were able to find a vehicle that fit your needs and your budget. We'll be happy to assist you in finding a new vehicle before you leave, just reach out any time and let us know when you're ready.  If we can do anything, don't hesitate to ask... we're here to hep!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JF
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James F.
Temple Terrace, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very helpfull and do they do all they can to accommodate to your needs.
Very helpful, and will do all they can to help your situation! Best Hyundai service department I have been too!!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2017 11:19 AM

Thank you for your rating and review. Our teams try to go beyond what is expected to provide great customer service. If we can do anything, don't hesitate to ask... we're here to hep!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RB
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Rachel B.
Bradenton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great work
I highly recommend this place for service. Everyone is very courteous and attentive. The best service team ever.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2017 10:38 AM

Thank you for your rating and review. We're glad we can continue to provide great work with a professional staff. If we can do anything, don't hesitate to ask... we're here to hep!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always helpful.
From purchase to service--excellent.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2017 10:37 AM

Thank you for your rating and review. We appreciate your comments and for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to hep!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KG
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Ken G.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
They always do an excellent job !!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2017 01:49 PM

Thank you for your rating and review. We're glad we could provide such great service during your last visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CB
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Cheryl B.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Promptness, friendly and professional
Overall very pleased!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2017 10:36 AM

Thank you for your rating and review. We are glad that you are pleased with your recent service and hope to see you upon your next service need. If we can do anything, don't hesitate to ask... we're here to hep!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BN
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Brenda N.
Valrico, FL
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Re-adjusted seats
In for oil change and my automatic seat adjustments were changed.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2017 07:47 AM

Thank you for your rating and review. We have forwarded your review to Lakeland Hyundai Service Manager Chris Haggstrom. No Service Advisor, Porter or Technician is supposed to make any adjustments to a customers settings, and if absolutely necessary to be able to move the vehicle, they are supposed to be adjusted back to the customers original settings.

We apologize for not having your vehicle back to it's original condition when you received your vehicle back. We will review policy with all staff in order to help prevent this happening to any customer in the  future. Thank you for letting us know and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DW
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service of the people that wait on you.
Excellent service and the wonderful service people.0
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2017 07:40 AM

Thank you for your rating and review. Thank you for the kind words, we know our teams work hard to provide quality service and it is nice when customers notice the effort. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RP
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Rodena P.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome staff and service
They always make me feel like Im there number 1 customer
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2017 07:39 AM

Thank you for your rating and review. We like to think every customer is our number one customer, but then no one would feel special; we just want to treat everyone well and provide the best quality service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JV
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Jorge V.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service, competent/well trained staff and very comfortable premises.
Definitely!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2017 06:27 AM

Thank you for your rating and review. We appreciate your business and kind words. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CS
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Carlos S.
Lake Alfred, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Yes I will
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2017 06:26 AM

Thank you for your awesome review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GR
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Glenda R.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The concern atmosphere
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/28/2017 09:30 AM

Thank you for your rating and review. We do care about every customer and about their experience with service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people-great service
I bought my car new 2 years ago and every experience with the service department has been positive no matter what was needed: big or little.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/28/2017 09:29 AM

Thank you for your rating and review. Thank you for your purchase and for coming to Lakeland Hyundai Service with all of your needs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LH
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Leon H.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Will visit again, service center and sales center
Have always been treated fairly and good . Have bought three vehicles from here and have had all three serviced here. Will come back and in the process of looking for the fourth vehicle.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/28/2017 09:26 AM

Thank you for your rating and review. We appreciate your business and repeat business here at Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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