SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

SS
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Stefanie S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super nice staff
Always nice and speedy
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/16/2017 02:09 PM

Thank you for your rating and review. Our teams know that great service makes everything better - we're just glad our customers agree. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KB
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Kenneth B.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Every associate cares about you and your vehicle.
I recommend this dealership to everyone.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/16/2017 08:20 AM

Thank you for your rating and review. We appreciate your continued support and encouragement. We know our teams continually strive for excellence every day and it is great when customers find our quality is worth sharing.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Yes I would
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/16/2017 08:15 AM

Thank you for your rating and review. We appreciate your business and hope we can continue to provide great service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SM
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Steven M.
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Keep the bar high
Service Advisor Samantha demonstrates true professionalism and sets herself apart by being genuine and sincere. She makes the difference at Lakeland Hyundai.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/16/2017 08:15 AM

Thank you for your rating and review. We have worked with all of our teams over the past several years to improve the quality expectations and standards that we require from all of our staff. We have seen the changes and always review comments and suggestions from every customer.

Thank you for continuing to be a Lakeland Hyundai Service customer and we will continue to improve our level of service to exceed every customer's expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GL
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Gary L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
Very good service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/15/2017 09:20 AM

Thank you for your  rating and review. Our teams work hard to make sure every customer has a good experience;; thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Another wonderful visit
Great place to take your vehicle for repairs and service. Very friendly staff, quick service and wonderful facility.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/15/2017 05:48 AM

Thank you for your rating and review. We truly appreciate your repeat business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PN
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Phyllis N.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Good Service.
I Will Most Certain Buy My Next Car There.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/14/2017 05:27 AM

Thank you for your rating and review. We appreciate your business and thank you for considering Lakeland Hyundai for your next vehicle purchase. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BP
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Bruce P.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence in every capacity
Nothing but extreme professionalism in every department....
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/14/2017 05:33 AM

Thank you for your great rating and review. We know our teams take great pride in what they do for every customer in every department; it is a great pleasure to hear that our customers enjoy the benefits.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DF
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David F.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Service is consistently good and they are flexible with my schedule.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/14/2017 05:31 AM

Thank you for your rating and review. We know the service department usually isn't the first place customers want to be, so we try to make it as easy as possible to schedule service and provide a good quality experience every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TF
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Thomas F.
Polk City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service sppt
Great service easy access fast appointment on time no waiting pleasantly surprised
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/14/2017 05:30 AM

Thank you for your rating and review. We know what it is like going for service at some places and we strive to be different, better and make the experience more pleasurable. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GT
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Gene T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gene T
They do what they say,and say what they do !
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/14/2017 05:29 AM

Thank you for your rating and review. We believe that being honest, upfront, professional, friendly and dedicated are only some of the qualities that define great service; we know our teams strive for greatness every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TO
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Timothy O.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good services
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2017 02:08 PM

Thank you for your rating and review. Thank you for being a Lakeland Hyundai customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CT
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Cynthia T.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
This is the ONLY place I will take my vehicle.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2017 02:07 PM

Thank you for your rating and review. We are so pleased that you have the confidence to ONLY bring your vehicle to Lakeland Hyundai for service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DM
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David M.
Plant City, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and helpful
Good job
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2017 02:13 PM

Thank you for your rating and review. If we could have done anything during your recent visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JB
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Jenny B.
Mulberry, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Jenny B
Only the service department is good
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2017 01:57 PM

Thank you for your rating and review. We take great pride in our service and sales departments and hope we can make your experience in both enjoyable. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TM
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TIMOTHY M.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE DEPT ROCKS !!!!!
have had all my service work done at this dealership, and will continue to do so in the future, as they have treated me well in all my visits.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2017 01:58 PM

Thank you for your rating and review. We hope to treat every customer well every time they come to service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

ER
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Edna R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Superb Customer Care
Very customer friendly service. Thank you.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2017 02:03 PM

Thank you for your rating and review. We know our teams work hard to make sure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CC
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Carol C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service manager, Chris Haggstrom
He listens! Great manager over a great staff!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2017 02:01 PM

Thank you for your rating and review. We do believe it is important to listen and understand the concerns of our customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TL
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Thomas L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
did a great job
very satisfied with service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2017 02:00 PM

Thank you for your rating and review. We know our teams work hard to make sure every customer has a good experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

NT
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Comfortable waiting area, very pleasant people, work on car done in a timely manner
Yes, I would recommend this dealership ?
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2017 01:59 PM

Thank you for your rating and review. Thank you for the recommendation and kind words. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.