SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lakeland Hyundai is great!
Wonderful place to have your vehicle serviced with the friendliest staff.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/03/2017 11:18 AM

Thank you for your rating and review. We know the service department isn't always on the top of the list, so making it as pleasant as possible helps! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly People
Lakeland Hyundai has the friendliest staff I've ever dealt with at a car dealership.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/03/2017 11:16 AM

Thank you for your rating and review. We want everyone to have a great experience and we're glad we could get you in and out sooner than previous wait times. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Auburndale, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled Service
As written previously.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/03/2017 11:47 AM

Thank you for your rating and review. We have forwarded your comments to Lakeland Hyundai Service Manager Chris Haggstrom for review and action. It is a constant process working with our teams to make sure they provide the best quality service (even the car wash) no matter why a customer is in service. Also, providing the service reminder sticker is always helpful - it has been noted and you should be revcieving one by mail soon. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

EA
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Eveliss A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Amazing service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/30/2017 12:37 PM

Thank you for your rating and review. Amazing? We're so glad we could provide you with such great service.  If we can do anything, don't hesitate to ask...we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Davenport, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eh at best.
Service was completed, but took longer than had I done it myself. As far as the buying process, I would NEVER suggest anyone go here. I was lied to multiple times, by my salesperson, whom I found arrogant and cocky. Wish my situation would have allowed me to try another dealership for the purchase.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 06/29/2017 07:00 AM

Hello,

Thank you for taking the time to submit this review and we look forward to seeing you on Monday to have the remaining work done on your vehicle.

Christopher S. Haggstrom
Service Manager

Employees worked with

PG
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Patricia G.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
From the first time we came in to the dealership on December 20 we have had great customer service from every body we have come in contact with. We would definitely come back to this dealership to purchase a Nother vehicle !!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/29/2017 05:29 AM

Thank you for your rating and review. Thank you for the great words of confidence. We know our teams strive to provide the best possible customer service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GL
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Gary L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and staff great
Yes.. quick and profession al
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/29/2017 05:28 AM

Thank you for your rating and review. Our teams work hard every day to provide the best possible service - thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MK
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MICHELE K.
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Maintenance
Excellent service and courteous staff.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/27/2017 12:42 PM

Thank you for your rating and review. We know coming in for service is not usually a priority, but our teams try to make it as pleasant as possible. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KG
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Ken G.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, helpful,knowledgeable
Friendly ,helpful and love the cafe while we wait
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/27/2017 12:29 PM

Thank you for your rating, review and kind words. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AE
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Aaron E.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Samantha is a great representative and always takes care of my car needs
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/27/2017 12:29 PM

Thank you for your rating, review and kind words. Samantha is a great asset to our team and loved by her customers.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RB
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Ray B.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tlmely service
They take great care of my Sonata
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/27/2017 11:19 AM

Thank you for your rating and review. We are certainly glad we could take care of your Sonata and get you back on the road again. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service
Good job
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 06/29/2017 06:04 AM

Hello,

Thank you for taking the time to submit this review.Please call me at the phone number below if there is any thing we could have done to make your visit with us better.

Thank You.

Christopher S. Haggstrom
Service Manager
863-577-5122

Employees worked with

MB
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
Explained that my schedule had changed and had to work, the service tech made sure everything was done quickly and I was in and out in less than an hour. So ploite and friendly
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/27/2017 11:16 AM

Thank you for your rating and review. If we could have done anything differently during your last visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JE
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Jason E.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service level
Great staff to help out with what is needed. Pricing is a bear to deal with, specially when competition sells similar parts at half the price.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/27/2017 12:34 PM

Thank you for your rating and review. Thank you for the compliments on Samantha and our staff. We do understand your concerns about pricing but we provide original OEM parts installed by trained and certified technicians who know the Hyundai brand and requirements.

We know you can choose any place to have your vehicle serviced and we thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DR
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Deborah R.
Plant City, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My experiences at Hyundai Service Center
You provide a comfortable waiting area, are courteous and professional. Also know the vehicles, and how they should drive and handle.
The wait times can be a little long for simple services sometimes (especially weekends).
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/27/2017 12:45 PM

Thank you for your rating, review and kind words. We understand that wait times can sometimes exceed customer expectations and that is why we work with our teams every day to help provide the best possible experience for every customer (including service wait times).  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RA
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Robert A.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Friendly, curtious. Pleasent to deal with
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/26/2017 06:57 AM

Thank you for your rating and review. We are glad you enjoyed your experience at Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BH
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Bonnie H.
Lake Alfred, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department!
Great service and salesman!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/26/2017 06:54 AM

Thank you for your rating and review. We are glad we could get you in and out quickly. We know our teams have been working on providing a faster quality service and it seems to be working.   If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you.
Service is excellent especially having people like Samantha working there. Unfortunately our car's clutch went out on our way out of town. We called the free road side assistance who sent us a tow truck. While waiting for the tow truck my wife called and let Samantha know we were coming in and needed a loaner car. Upon arrival at the dealer Samantha already had our loaner(nicest loaner available btw) waiting for us and we were in and out in probably 5 minutes. Our car was fixed in 1 day, pretty impressive considering the slave cylinder was replaced and they also went through the entire car to see if any other problems were present. The car breaking really sucked but having experiences with the Hyundai dealer like we just had makes us glad we choose Lakeland Hyundai. A big thank you to Sam and the rest of the service team.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/26/2017 06:44 AM

Thank you for your rating and review. We know how frustrating repairs can be especially when something unexpected happens. Samantha and all of our team members want to make every experience the best it can be, so so providing fast, quality service helps. We are glad we could help with your situation and that you enjoyed your experience with Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RV
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Richard V.
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Pierre
Best salesman knowledgeable and makes me feel important every time I come in.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/27/2017 12:38 PM

We apologize for not making the change to our database sooner. We have notified Chris Haggstrom Service Manager to make this change so it does not happen again in the future.

If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

WS
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William S.
Wimauma, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff is terrific
We are pleased with the service we receive
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/21/2017 06:47 AM

Thank you for your rating and review. We know our staff strives to provide the best possible service every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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