SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

MS
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Michael S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Up to date on my sercice.
All the current recalls were checked on and serviced along with my oil change and really enjoyed getting a detailed car back.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/19/2017 09:09 AM

Thank you for your rating and review. We want to make sure every vehicle that come the Lakeland Hyundai Service gets complete service - including any updates and service that may be needed.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Servicr
Staff is friendly
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/18/2017 08:19 AM

Thank you for your rating and review. We want our service department to be a pleasant place to visit when you need something done and having a friendly staff helps.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Plant City, FL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I had gotten there at 530 and they close at 6, I wasn't aware of that. All I needed was an oil change and they still took me. They were done in about 30 mins and they had washed my car also. Which surprised me because it was so close to closing time. Thank you for the excellent service, I will come back again.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/13/2017 12:05 PM

Thank you for your rating and review. We try to accommodated everyone if possible and still provide them with the best possible service. Our service hours are Monday through Friday 7:30AM to 6:00PM and Saturday 8:00AM to 4:00PM - we are closed in service on Sunday. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SW
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Sherilyn W.
Mulberry, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I always been a customer of Lakeland Automall
Lakeland Automall is kind , courteous, and they treat you like a person instead of a number
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/13/2017 11:59 AM

Thank you for your rating and review. We do value every customer and care about their vehicle; to us, it is just a way we prefer to do business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GC
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GERALD C.
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
fast friendly service
very professional ,clean and friendly
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/13/2017 12:02 PM

Thank you for your rating and review. We want everyone to have a great experience at Lakeland Hyundai Service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JD
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James D.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My car should not have broken
Over all a good experience.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/13/2017 11:58 AM

Thank you for your rating and review. We agree that your new vehicle should continue to perform at peak performance and we apologize that service was necessary. We work with our teams every day to try to improve our internal processes and speed up the wait time for every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CC
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Carol C.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly staff
Brought car in for problem I got a notice on. They quickly told me that my car did not have the problem stated in letter.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/13/2017 12:02 PM

Thank you for your rating and review. We are glad that we could help to diagnose your situation and get you back on the road quickly. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best care ever
It's a great place to have your maintenance done.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/12/2017 06:41 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GK
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Gary K.
Bartow, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department
It is very easy to schedule a service appointment. They always get my vehicle in for service at a time and date that is convenient to me. My service specialist Samantha always takes great care of my vehicle and is great to work with. They take great care of my vehicle at Lakeland Hyundai.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/11/2017 02:25 PM

Thank you for your rating and review. We try to make every aspect of the service experience pleasurable because we know what sometimes the experience has been in the past. Samantha is a great member of our team and we are proud to have her. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RA
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Robert A.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, efficient service
Only a minor problem with the whole transaction.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/10/2017 11:10 AM

Thank you for your rating and review. We apologize for the inconvenience and are happy that Samantha could offer you a speedy solution. We will work on our internal communication so that this does not happen to anyone else.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JW
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James W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept
They are very friendly, helpful, and run a professional business. They are very knowledgeable. i can always trust that I am getting the best service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/10/2017 10:43 AM

Thank you for your rating and review. We want every customer to feel the same way as you - that we provide fast, friendly and knowledgeable service and that we can be your trusted service center. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PH
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Paul H.
Kissimmee, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/07/2017
Service Type: Maintenance
Category: Service
Great service
Great service and excellent customer service
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 07/10/2017 11:07 AM

Hello.

It was a pleasure talking to you today and please don't hesitate to call me at the phone number below if I can be of assistance in the future.

Christopher S. Haggstrom
Service Manager
863-577-5122

Employees worked with

AJ
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Alicia Jo J.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy
Excellent service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/10/2017 10:42 AM

Thank you for your rating and review. We're always pleased when our customers are happy.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AC
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Angela C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I Love Lakeland Hyundai!!
Everyone is very friendly and they show a genuine willingness to help!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/10/2017 10:28 AM

Thank you for your rating and review. We really do care about our customers and their vehicle. It is a driving force that all of our staff has instilled in them as an employee - we want them to treat every customer like they were their only one and their only one for life. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MC
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Merry C.
Bartow, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
was in and out fast
Yes I would recommend them to my friends.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/10/2017 10:46 AM

Thank you for your rating and review. Thank you for the recommendation and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CT
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Cynthia T.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I love the way they take care of me and my car!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/10/2017 10:46 AM

Thank you for your rating and review. Without you we would not be in business - thank you for choosing Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JC
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Jetty C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The quality of the service staff and support crew is excellent.
I like Lakeland Hyundai and will continue to do business there, but when I got home I found a puddle of oil under the car, I have an appointment Sat. to get it taken care of. To err is human.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/06/2017 05:31 AM

Thank you for your rating and review. We apologize for the leak and hope to resolve your problem as quickly as possible. Out technicians will check to make sure everything is good and get you back on the road with everything working properly. If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SS
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Sandra S.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service on car.
Clean facilities, friendly and efficient staff, comfortable waiting area, work done quickly and explained well. Thank you.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/06/2017 05:29 AM

Thank you for your rating and review. You are very welcome - we want everyone to have a great experience at Lakeland Hyundai and we thank you for being our customer. If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice people
Always nice people
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/05/2017 07:17 AM

Thank you for your rating and review.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AR
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Angelia R.
Lakeland, FL
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great crew
Good
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/04/2017 05:15 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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