SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great
Lakeland Hyundai and Ford always provide Great service! James Is an honest sales associate.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/31/2017 05:33 AM

Thank you for your rating and review. We want every customer to have a great experience every time and feel comfortable no matter in sales or service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RM
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Robert M.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Incomplete services and bad information.
Incomplete service and bad Communications.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 07/27/2017 10:16 AM

Hello,

It was a pleasure speaking with you today.I hope I have resolved all your concerns.Please call me if there is any other further help I can provide.I want to apologize again for the inconsistencies and assure you that you can count on us for all you vehicle needs.

Christopher S. Haggstrom
Service Manager
863-577-5122

Employees worked with

RY
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Robert Y.
Lithia, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
robert york
good fast service and good clean place
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/27/2017 02:20 PM

Thank you for your rating and review. We want every Lakeland Hyundai customer to have good, fast service in a clean and friendly environment. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RS
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Roberta S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always on point
Very friendly and quick to complete the work that needs to be done
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/26/2017 01:21 PM

Thank you for your rating and review. We know how important your time is and how valuable every customer is - we just want everyone to have great service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PF
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PATRICK F.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/26/2017 06:42 AM

Thank you for your rating and review. We are sorry we were not able to provide the complete level of service expected duringyour recent visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
very friendly and engaged service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/26/2017 06:41 AM

Thank you for your rating and review. We want every customer to have a great experience and friendly and engaged service helps everyone understand the process and expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AF
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Angela F.
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
REVIEW
First rate service from "my team leader, Samantha Giddens, and her crew!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/25/2017 12:24 PM

Thank you for your rating and review. Samantha is a great Service Advisor and a valuable asset to our Hyundai Service team.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

WF
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WILLIAM F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick Service, Outstanding Results
I have a 2014 Azera. The leather on the steering wheel was peeling making the steering wheel feel rough to the touch. I took my car in, they photographed the steering wheel, submitted it to Hyundai and within one day had an approval to replace the steering wheel. Took in my car and the steering wheel was replaced and I was on my way within 1.5 hours.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/25/2017 11:14 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DT
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DAVID T.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
As usual, great and timely service again. They even notified us of an upcoming recall and went ahead and repaired it.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/24/2017 11:18 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lithia, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thursday service
Service was good.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/24/2017 11:14 AM

Thank you for your rating and review. Good is good - we're just happy we could meet your expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PS
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Paul S.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE
See my comments
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/24/2017 11:00 AM

Thank you for your rating and review. We think everyone should have a fast, friendly and quality service no matter what the need. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JW
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Jason W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional, Timely, Quality
Service staff is professional and make you feel welcome. Service department completed my vehicle repair 45 minutes before quoted time. Job was done right. I would have more work done there in the future.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/24/2017 10:57 AM

Thank you for your rating and review. We always try to exceed customer expectations and provide a quality service with professional and knowledgeable employees.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AE
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Ana E.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Perfect Service!
Not a big fan of dealerships, but a huge fan of Lakeland Automall. Every time I bring my car in for service im always greeted by the friendly staff. Waiting room is comfortable, free wifi is a huge benefit!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/21/2017 01:35 PM

Thank you for your wonderful rating and review. We understand your take on dealerships but we always want the opportunity to change the mindset and provide an exceptional experience.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gary Walker, Owner
Would definitely consider purchasing another vehicle, if and when. Stephanie Giddons has been our service writer since we purchased our new 2015 Genesis Tech and is the very best.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/21/2017 01:27 PM

Thank yo for your rating and review. Samantha is truly admired for her knowledge and customer service - she does a great job and is a vital pert of our team.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CJ
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Carolyn J.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent staff and Exceptional service to my vehicle!
Thank you for another wonderful experience. My car was serviced and returned to me quickly and it was washed and vacuumed. Thank you.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/21/2017 01:26 PM

Thank you for your rating and review. We're glad you enjoyed your experience at Lakeland Hyundai Service. We know our teams work hard to provide great service and we're glad we can continue to meet your expectations.   If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DA
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Donna A.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Their Service Dept!! Everyone so nice plus they go out of there way to help you!!
I lease my SUV their!!They been great to us over the years !!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/20/2017 06:03 AM

Thank you for your rating and review. We apologize about the quality of the car wash on your recent visit and we will work with our porters and teams to ensure quality for every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Davenport, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Yes I would recommend Lakeland Hyundai best service around!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/20/2017 06:01 AM

Thank you for your rating and review. We appreciate your business and know that our teams work hard to make sure every customer has a great experience. Jessica, Samantha, Jarrod and all of our team truly care about every customer and their vehicle.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Car Dealer Review
My wife and I bought two new cars the same day. We were treated very well and were provided quality service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/19/2017 12:01 PM

Thank you for your rating and review. We appreciate your business and for purchasing 2 vehicles. It is great that your experience was good and we will continue to provide quality service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DT
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Denise T.
Winter Haven, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Service Phone Mishap
Please read comments on what happened. It was fixed...but, it took a couple phone calls.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 07/25/2017 09:14 AM

We are sorry for the mix up and will train and work with our personnel answering the phones to properly advise of when scheduled maintenance is due.

Christopher S. Haggstrom
Service Manager

Employees worked with

AR
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Andres R.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to do business.
Awesome job!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/19/2017 11:58 AM

Thank you for your rating and review. We appreciate you coming to Lakeland Hyundai Service for your maintenance and glad we could provide a quality service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Employees worked with
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