SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

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Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Al**
*****
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/09/2016 10:48 AM

Thank you for your rating and review. We are pleased you liked your last service appointment and we look forward to seeing you on your next visit.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Samantha is wonderful!
Sam is the best always goes above and beyond to satisfy the customer
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2016 10:18 AM

Thank you for your rating and review. Samantha does a great job for all of her customers and we are proud to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

LL
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Leland L.
Winter Haven, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
very good service
excells
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2016 10:15 AM

Thank you for your rating and review. Providing very good service is what we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

TV
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Timothy V.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
December 1, 2016 Appt
Did all the wok I requested and completed to recall work.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2016 10:15 AM

Thank you for your rating and review. We are certainly glad we could complete your service to your satisfaction. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DB
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Dwight B.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
TPMS and Oil Change
Very satisfied with the service I received. I was about 15 minutes early for my appointment but they got my car right in. They inflated the tires with nitrogen, changed my oil and rotated the tires in about 50 minutes! You know I'll be back!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2016 10:36 AM

Thank you for your rating and review. We're glad we could meet your expectations and provide a very satisfactory service experience. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin

Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly staff
Every time I go to get my car service or just have questions. Every one is willing to step in and help with smiles on their faces. Its nice to feel such a positive vibe around people.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/01/2016 10:54 AM

Thank you for your rating and review. We know the service department isn't always the first place customers want to be, so having a pleasant experience helps. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AS
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Alice S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don not know what that means.
Very satisfied wi
th the service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/01/2016 10:57 AM

Thank you for your rating and review. We are pleased to know you were very satisfied with the service you received From Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

EW
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Elizabeth W.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Another positive experience
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/30/2016 11:47 AM

Thank you for your rating and review. If we could have done anything differently to make your experience even better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Valrico, FL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy Piesy
Nice Timely Service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/30/2016 11:46 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we could have done anything differently to make your experience even better, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly service and reasonable priced
the employee's are great knowledgeable and prompt great rating on sales & service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/28/2016 01:51 PM

Thank you for your rating and review. We truly appreciate you coming to Lakeland Hyundai Service for your needs. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CK
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CLAUDIA K.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2016
verified customerVerified Customer
Category: Service
They really care about customer service and always go above and beyond to be sure their customers are taken care of.
We had some very minor service issues and we were contacted immediately by Chris Hagstrom, Service Manager, who resolved our issues and we are extremely pleased.
Recommended
Employees worked with

LM
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LINDA M.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Friendly people
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/28/2016 01:27 PM

Thank you for your rating and review. We know our teams work hard every day to make sure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DV
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Donald V.
Lithia, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Experience
The only issue I had was I made an online appointment for a oil change and tire rotation. I did not notice that the paper work did not reflect the tire rotation. When I went to check out i noticed that the tire rotation was not done. The service Rep apologized and did the tire rotation at no charge and discounted the oil change. I was very appreciative. The one thing is make the online reservation system match the paperwork at check in.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/28/2016 08:15 AM

Thank you for your rating and review. We apologize that your service was not completed as requested. We are working with our teams and our on-line scheduling provider to make sure that everything requested or noted by a customer is translated from the system to the service advisor and to the technicians performing the work.

Again, we apologize for not completing the services as requested and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JH
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Jeffrey H.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great honest staff and quick service.
I have been bringing my car here for the past 3 years and have never had any problems, and never felt like they were trying to rip me off. Great place, highly recommend.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/28/2016 01:36 PM

Thank you for your rating and review. We apologize for not removing the previous sticker completely and only placing the new one; next time you are in service, please mention this to your service advisor and we will have this taken care of for you.  If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

WP
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Winsome P.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees are very knowledgeable and easy to talk with
They offer excellent service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/25/2016 11:51 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

TC
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Travis C.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
K
W
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/25/2016 11:51 AM

Thank you for your rating and review, we can live with "awesome".  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SD
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Sarah D.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/28/2016 01:40 PM

Thank you for your rating and review. We thank you for coming to Lakeland Hyundai Service and we're glad we could provide you with friendly service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/23/2016 01:08 PM

Thank you for your rating and review. We appreciate your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CK
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CLAUDIA K.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2016
verified customerVerified Customer
Category: Service
They really care about customer service and always go above and beyond to be sure their customers are taken care of.
We had some very minor service issues and we were contacted immediately by Chris Hagstrom, Service Manager, who resolved our issues and we are extremely pleased.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/23/2016
Service Type: Maintenance
Category: Service
We are usually very pleased with all aspects of our dealings with Lakeland Hyundai
Yes
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 11/25/2016 10:39 AM

It was very nice speaking to you the other day and I want to apologize again for the issues you had the day you came in for service. I have mailed out a oil change sticker to your home.

Thank You.

Christopher S. Haggstrom
Service Manager

Employees worked with

Verified Customer
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
15000 mile service
Quickly in and out
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/22/2016 08:05 AM

Thank you for your rating and review. We're glad we could get you in and out quickly for your service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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