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SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

SC
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Sondra C.
Lakeland, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff are very helpful
Due to the above.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/31/2016 04:35 AM

Thank you for your feedback, I will look into this.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
RC
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Rosemarie C.
Lakeland, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2016
verified customerVerified Customer
Category: Service
Service manager called
Thanks for calling
Recommended
Employees worked with
SG
Samantha Giddens
RC
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Rosemarie C.
Lakeland, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2016
verified customerVerified Customer
Category: Service
Service manager called
Thanks for calling
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2016
Service Type: Maintenance
Category: Service
Hyundai Service
Way to long a wait.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/27/2016 07:04 AM

It was very nice speaking to you today and we appreciate your time.Sometimes when the vehicle has multiple repairs the wait time can be a little longer than normal.We hope to have your car serviced and repaired just as fast as possible to get you back on the road.

Thank You.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
KR
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KIMBERLY R.
Riverview, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love them
The staff are alway's so helpful
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2016 08:22 AM

Thank you for the 5 start review we really appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
CN
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Christian N.
Lakeland, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing Service! Will definitely be buying my next vehicle from you!
Ive had problems with my vehicle that another Hyundai dealership could not fix... not only did they take time to fix it, they gave me a loaner car to make sure they could diagnose the problem, which the dealership that I bought my vehicle from WOULD NOT do. Each time they do fantastic work, and I will be bringing my vehicle back every time to this location for service, and ill be buying my vehicles from here on out from Lakeland Hyundai. Your service department shows why Lakeland Hyundai is a better place to buy. Without great service you dont have customers.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2016 04:18 AM

Thank you for your very kind words.Our goal is to repair your vehicle the first time every time

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
JB
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John B.
Brandon, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Follow up
The people
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/25/2016 07:49 AM

Thank you for the review.We strive for excellence.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
MS
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Mark S.
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenence
Happy with the service although I thought it took a bit long considering I had an appointment and got their early.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/25/2016 06:57 AM

Thank you for taking the time to submit such a great review!!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
MW
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Matt W.
Coral Springs, FL
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do not take your car to Lakeland Hyundai
Bought my 2015 Elantra brand new a little over a year ago. Had to miss work last week because of a problem with it. On my way into work the check engine light came on and the BlueLink in my car told me to take it into Hyundai, which I did. The car shuttered terribly and was unsafe to drive. The dealership diagnosed the problem but did not fix it. I was told that if the problem happened again that they would replace the part. Nothing was done to correct this problem but they did manage find over $1,000 worth of work to do on my car unrelated to the reason I brought it in. My step-daughter also drives this car. Sleep well Hyundai, knowing that a teen aged driver is out there driving around in a car that you have chosen to fix the NEXT time this documented issue happens that makes the car undsafe to drive.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/25/2016 06:27 AM

Hello,

I have left a message on your voicemail.Please return my call to discuss the problems you are having with your vehicle.Please call me at the phone number below.

Thank You.

Christopher S. Haggstrom
Service Manager
813-323-2493

Christopher S H., Service Manager from Lakeland Hyundai responded on 10/25/2016 08:46 AM

Hello Matt,

It was a pleasure speaking to you today and I look forward to seeing you on Thursday to resolve the issue with your vehicle.

Christopher S. Haggstrom
Service Manager
863-577-5122

Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy service
Great and quick service!!!
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/24/2016 11:17 AM

We greatly appreciate your five star review!!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
JM
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Jack M.
Mulberry, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
HYUNDAI
Excellent service and friendly interface.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/24/2016 04:53 AM

Thank You for the positive review we appreciate it!

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Plant City, FL
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and friendly
They were very kind in squeezing my car in on a busy day. I was there for a routine check up given for new car buys, and thus was given a "car wash". Pretty sure there wasn't a car wash... But other than the small lack the service was great and timely.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/24/2016 10:24 AM

Hello,We are very sorry our car wash did not do a great job.

I would be happy to have your vehicle washed again and to make sure the bird droppings are removed off the vehicle.

Please feel free to call me at the phone number below to schedule this as this will take very little time to have it redone.

Thanks and have a great day!

Christopher S. Haggstrom
Service Manager
863-577-5122

Employees worked with
SG
Samantha Giddens
RJ
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Richard J.
Frostproof, FL
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
every time i go there i have good survice.
yes I would
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/02/2016 07:25 AM

Thank you for your rating and review. We truly appreciate your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
MV
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Martha V.
Wauchula, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service.
They done good.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/20/2016 10:54 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
JM
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John M.
Haines City, FL
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change rotate tires
good service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/20/2016 10:57 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
DN
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Donna N.
Plant City, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and friendly service
Donna N
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/20/2016 10:57 AM

Thank you for your rating and review. We appreciate your business and kind words. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
MF
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Maritza F.
Lakeland, FL
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff is very helpful & friendly
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/19/2016 10:05 AM

Thank you for your rating and review. If we could have done anything differently on your last visit to make it exceptional, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
JC
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Jetty C.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
the service writers are fantastic
a good job done by all
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/19/2016 10:09 AM

Thank you for your rating and review. We constantly work with our teams to make sure customer service and all parts of a service visit are exceptional. We will do our best to continue with the best service anywhere. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
location location location
service was good and they washed my suv
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/19/2016 10:18 AM

Thank you for your rating and review. We appreciate your business and we're glad we are convenient for you.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
LM
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Larissa M.
Lithia, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service, and great waiting area.
Excellent service, short wait time, and great waiting area.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/19/2016 12:17 PM

Thank you for your rating and review. We're pleased we could provide excellent service and meet your expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
LV
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Luz V.
Brandon, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
clean
v good
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/18/2016 12:28 PM

Thank you for your rating and review. WE appreciate your business and thank you form coming to Lakeland Hyundai Service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
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