SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

PL
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Pamela L.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
This visit was fine...in and out in a reasonable time.
Much happier this visit. Not crowded and got out of there in a little over an hour.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/18/2016 12:28 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CH
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Chris H.
Webster, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
I was in and out in a relatively short time on my day off. It was a smooth and enjoyabl experience.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/18/2016 12:24 PM

Thank you for your rating and review. We try to make every experience great and Samantha helps make that happen.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I know that I am getting genuine Hyundai parts.
Samantha Giddens is the best. She has always made sure that I am treated right!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/18/2016 12:23 PM

Thank you for your rating and review. Samantha does a great job and we're proud to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AM
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Angela M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I really love Lakeland Hyundai!
Outstanding service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/17/2016 10:30 AM

Thank you for your rating and review. That's great! We love having you as a customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Sunrise, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Auto service
Always receive excellent customer care from Samantha
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/17/2016 10:26 AM

Thank you for your rating and review. Samantha is a great asset and we're happy to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MD
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Michael D.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
Good customer service,thanks
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/17/2016 12:15 PM

Thank you for your rating and review. If we can make your experience better on your next visit, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CS
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Carrie S.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
The staff is always nice and friendly, fast service to get you back on the road and the scheduling is very accommodating to people with busy schedules
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/13/2016 12:14 PM

Thank you for you rating and review. We know our staff appreciates every customer and they work hard to make sure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

WG
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Wendi G.
Brandon, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everthing about Lakeland Hyundai is great.
would like to commend Samantha Giddens for her excellent service. She is a tremendous asset to Lakeland Hyundai. I was very please with her on my last visit for an oil change on my 2015 Hyundai Sonata. I look forward to return.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/11/2016 01:12 PM

Thank you for your rating and review. Samantha is a great asset to our team and we a proud to have her. If there is anything we can do, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DC
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Danny C.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very nice people
Danny
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/11/2016 01:15 PM

Thank you for your rating and review. We think our customers are very nice people too, so it works both ways... If there is anything we can do, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RH
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Raymond H.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Samantha and Chris were very helpful. Definitely will use service dept again if needed Thank you.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/07/2016 11:44 AM

Thank you for your rating and review. We believe we have a great team in Lakeland Hyundai Service- thank you for noticing.  If we can do anything, don't to ask... we're here hesitate to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

PD
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Pedro D.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The lobby is ok
A little of wait but the lobby have snacks that help
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/06/2016 12:30 PM

Thank you for your rating and review. We apologize for the delay with your recent service. We work every day with our teams to provide the best possible service experience.  If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

LS
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Lonnie S.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
1st service 2017 Santa Fe Sport
Advisor: Samantha Giddens
She did a great job! No problems.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/06/2016 12:29 PM

Thank you for your rating and review. Samantha is a great asset to our team and we a proud to have her. If we can do anything, don't hesitate to ask... we're here to help!



Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CT
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Carolyn T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All the staff are friendly & professional.
I never have to wait when i pull in; Sam knows i'm busy, she gets me on my way. I'm always hoping she is there if i have to come in w/o an appt. A Diamond she is to me! I truly hope she is appreciate by this company because I trust her.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/05/2016 08:53 AM

Thank you for your rating and review. We know Samantha is a great asset to our team and we are pleased to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Davenport, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People
Samantha is super personable and sweet! The staff was considerate of time managed to finish in an 1 hour I'm honestly just super impressed
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/05/2016 08:54 AM

Thank you for your rating and review. We know Samantha is a great asset to our team and we are pleased to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MM
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Michael M.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and Knowledgeable staff
Always a pleasant experience. Samantha is the best :)
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/05/2016 08:54 AM

Thank you for your rating and review. We know Samantha is a great asset to our team and we are pleased to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

GT
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Gene T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gene Tanner
They're very professional they get the job done the first time, and again I have to mention the donuts !!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/05/2016 08:58 AM

Thank you for your rating and review. Hahaha... donuts are good, even if you chase them down with a bottle of water. Thank you again for the compliment about our staff and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

KG
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Karol G.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional staff
Samantha was very friendly and professional and returned my car clean and in a timely manor.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/05/2016 08:59 AM

Thank you for your rating and review. We know Samantha is a great asset to our team and we are pleased to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

GC
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Gwen C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Car... Great Service!
Been to this dealership about 3 times now, and every time the service has been perfect. Very pleased, highly recommended.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/05/2016 08:59 AM

Thank you for your rating and review. We know Samantha is a great asset to our team and we are pleased to have her as part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service all around
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/05/2016 09:00 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DC
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David C.
Winter Haven, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
verified customerVerified Customer
Category: Service
eficiency
excelent
Recommended
Employees worked with
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