Samantha Giddens

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. It's great to hear we could provide you with "excellent and efficient" service. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. If we could have done anything differently to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. We truly appreciate your business and thank you for comign to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. Lakeland Hyundai Service Manager Chris Haggstrom (863-577-5122) regarding your recent service appointment. We strive every day to provide the best possible service to every customer in a timely and efficient manner. We apologize that we did not meet your expectations and provide you with exceptional service.

We also apologize that no one from our sales team greeted or even acknowledged you while in the showroom. We work with our sales staff daily to help instill professionalism, consideration and attentiveness to details in everything they do and it is an ongoing process.

We have forwarded your review to Lakeland Hyundai Sales Manager Kevin Clark who will also be reaching out to you and apologize for the way you were treated. It is never intentional that our teams neglect any customer need and we truly appreciate you bringing our faults to light. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. Samantha does a great job and we a proud to have her part of our team. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. It's great that you can do your own routine maintenance; if we can help in any other manner, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. We're glad that not only service could be helpful, but sales could be as well. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. We are so pleased that you feel comfortable coming to Lakeland Hyundai Service and it is a pleasure for you - we try to make every experience as painless as possible. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. It's great to hear our customers say they had a great experience in service; it makes our team feel great about what they do every day. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. Thank you for your kind words. We know our teams work hard every day to provide excellent customer service and it is nice to hear the feedback from our customers. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. We're glad you love your Sonata! If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. Lakeland Hyundai Service Manager Chris Haggstrom has tried to reach out to you; his directl line is 863-577-5122. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. We truly apologize for your inconvenience. It is never our intent to cause any customer to have to return on multiple occasions to resolve any issue. Although we were able to diagnose your particular problem correctly, part failure (even new parts) are beyond our control. We know how important it is to be part of every family experience and when transportation causes delays and missed opportunities, it can be very frustrating.

Yes, Samantha is a valued Service Advisor and a trusted team member. Again, we apologize for your inconvenience and hope we can earn your business in the future. If we can do anything, don’t hesitate to ask… we’re here to help!

Thank you for your rating and review. We're glad we could help with your tire issue in a timely manner. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. It's always great to hear from our customers and about their experience. If we can do anything, don't hesitate to ask... we're here to help!

Hello,

It was a pleasure speaking with you today.

 I hope after our conversation today you are happy with the resolution we came up with.

Thank you and we hope to see you soon.

Christopher S. Haggstrom
Service Manager