SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

AD
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Anthony D.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Andy D
Everyone is professional and treats you with kindness and respect.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/28/2016 07:12 AM

Thank you for your rating and review. We're pleased to know your experience was good during your recent visit to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JM
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Joaquin M.
Davenport, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quickness and customer service
Because if they don't have a Hyundai it does t make sense for them to go there in Lakeland
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/27/2016 02:01 PM

Thank you for your rating and review. It is true we service Hyundai vehicles, but we also service many import vehicles at Lakeland Hyundai Service. Our teams are skilled in the mechanics and systems of all top model foreign vehicles, just as Ford specializes in domestic vehicles. If we could have done anything differently during your visit to make your experience better, let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JC
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Jim C.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Fantastic place to take your car to be serviced
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/27/2016 05:20 AM

Thank you for you rating and review. We appreciate your comments and look forward to providing great service any time you may need us. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MS
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Michael S.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai maitenance review
Service is good, waiting is sometimes long even with an appointment.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/27/2016 05:21 AM

Thank you for you rating and review. We are constantly working with our teams to improve efficiency and the speed in which any service may take. We apologize for your extended wait and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Service
From the moment you drive up to the service to the check out they keeps you informed about the status of the service. The waiting area is comfortable and the complimentary drinks are a nice touch.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/26/2016 08:51 AM

Thank you for you rating and review. We want every customer to have a great experience in a comfortable environment every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

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Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
A Manganello
enjoyable wait!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/26/2016 08:29 AM

Thank you for your rating and review. "enjoyable wait!" is not usually what we hear, but we're pleased you had a pleasant experience at Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

BP
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Bruce P.
Lakeland, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professionalism
Have only great service when I need any service ....
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/23/2016 10:23 AM

Thank you for your rating and review. Great service is what we're striving for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DS
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Daniel S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
I enjoy the interaction with all the people at Lakeland Hyundai.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/22/2016 06:44 AM

Thank you for your rating and review. We think we have a great team - thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RV
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Robert V.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great to do business with..
Customer service rep met me when I arrived and wasted on time taking care of my concerns. Car was finished and ready to go at the time they promised.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/22/2016 11:54 AM

Thank you for your rating and review. Samantha and all of our team members want everyone to have the best experience every time. We are glad we were able to take care of your concerns. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept. is decent
The service department is efficient
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/22/2016 06:03 AM

Thank you for your rating and review. If we could have done anything to make your last service experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

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Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT PLACE
GREAT SERVICE
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/22/2016 11:54 AM

Thank you for your rating and review. We can live with "GREAT", It's what we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RK
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Robert K.
Davenport, FL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lakeland service
Very polite and quick service. The waiting area was comfortable & coffe & water were a plus.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/21/2016 01:47 PM

Thank you for your rating and review. We try to make sure every customer has a great experience every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Lakeland HYUNDAI
Excelllent service department very satisfied. Thank you
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/21/2016 08:54 AM

Thank you for your rating and review. It's wonderful to hear from our customers and their experience. We're glad we could meet your expectations and look forward to the next time you need service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

TT
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Tracy T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Great customer service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/21/2016 01:48 PM

Thank you for your rating and review. We truly appreciate your comments and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

BB
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Byral B.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Pleasant helpful staff and great service.
We have always experienced helpful pleasant staff and great workmanship. Love the warranty Hyundai provides. Would only buy their product.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/20/2016 06:49 AM

Thank you for your rating and review. If we could have done anything differently on your last service to provide exceptional service, please let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RH
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Robert H.
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I will want to verify future diagnoses of my cars condition.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/16/2016 12:36 PM

Thank you for your rating and review. We apologize for any miscommunication from Samantha regarding the condition of your vehicle. Lakeland Automall Service Manager Chris Haggsrom will be reaching out to you to discuss your concern. His direct number is 863-577-5122. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JL
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Juan L.
Auburndale, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great, Through Service
We purchased our car a year ago and have had excellent customer service the entire time! The service department is very accommodating and works with our crazy schedules. They do a great job and they are informative. There is never any pressure to complete items not needed.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/16/2016 12:33 PM

Thank you for your rating and review. We truly appreciate your continued support of Lakeland Hyundai Service and we hope we can continue to provide you with the best possible service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Place for Service
Friendly staff, fast service, great facility and reasonable prices.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/15/2016 02:03 PM

Thank you for your rating and review. You hit all of the bullet points we strive for every day. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MW
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Michael W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty
excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/15/2016 02:02 PM

Thank you for your rating and review.We knew people would like our warranty program - thank you for coming ti Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

OM
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Oswaldo M.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Buen servicio y rapidez
Las dos veces que me ha tocado ir me he sentido muy bien,por las comodidades a los clientes.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/16/2016 01:45 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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