SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Verified Customer
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
That'll do
It was just fine.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/12/2016 07:27 AM

Thank you for your rating and review. If there is anything we could have done differently to make your past experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Valrico, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2016
verified customerVerified Customer
Category: Service
The customer service shown to each client is one of the most important traits of any business - always a pleasure to have service at your facility.
Samantha Giddons did a thorough job to meet my needs.
Recommended
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Fast service, friendly employees.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/12/2016 07:44 AM

Thank you for your rating and review. Excellent Service is what we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

GH
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Ginger H.
Lakeland, FL
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/09/2016
verified customerVerified Customer
Category: Service
No I'm not happy
The car wash was just the most recent issue. I've been told "I'm sorry we cannot duplicate your issue therefore it does not exist yet I get in my vehicle and it does the same thing it has been doing. Any issue I bring to their attention with the exception of the whole plastic portion of my seat being replaced and a tire patched, none of my issues were truly resolved. Having someone call after the fact to ask what could be done better doesn't change the fact that the issues are still occurring. So no. My opinion has not changed because Iof a phone call or a response to my review. Actions speak louder than words, unfortunately I have to continue my service due to the plan I purchased so we will see if these reviews really make a difference or if it just gets filed away.
Not Recommended
Employees worked with

Verified Customer
Valrico, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2016
verified customerVerified Customer
Category: Service
The customer service shown to each client is one of the most important traits of any business - always a pleasure to have service at your facility.
Samantha Giddons did a thorough job to meet my needs.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/09/2016
Service Type: Maintenance
Category: Service
Problem still unresolved
Although the customer service is excellent, being a somewhat dissatisfied customer from a previous service, that better attention would have been given based on the vehicle's past problem with the AC.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/09/2016 07:15 AM

Thank you for your rating and review. We apologize for your inconvenience and our inability to service your needs beyond your satisfaction. we take every customer concern seriously and Lakeland Hyundai Service Manager has tried to reach out to you to help resolve your problem. Chris Haggstrom can be reached at 863-577-5122.

Again we apologize for not exceeding your expectations and making sure your vehicle was performing at peak condition. We hope we can resolve your issue soon and earn you business for life.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

EG
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Elizabeth G.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
verified customerVerified Customer
Category: Service
Service manager was very pleasant
Much better job on vacuum and wash, wait time a little long, but much better than first visit
Recommended
Employees worked with

Verified Customer
Winter Haven, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Reliable. They get the job done.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/08/2016 07:52 AM

Thank you for your rating and review. We think Samantha is great too! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RA
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Robert A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Had a intermittent problem which they diagnosed very quickly and corrected - car runs great again!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/07/2016 07:40 AM

Thank you for your rating and review. We're glad we could diagnose your issue and have you back on the road quickly. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

TG
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Tennille G.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Dealership ever
Always very attentive. I have an amazing warranty on my vehicle. Service is always quick.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/07/2016 07:43 AM

Thank you for your rating and review. We're glad to hear your appointment went well and our staff was helpful and friendly. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

GH
gravatar
Ginger H.
Lakeland, FL
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/09/2016
verified customerVerified Customer
Category: Service
No I'm not happy
The car wash was just the most recent issue. I've been told "I'm sorry we cannot duplicate your issue therefore it does not exist yet I get in my vehicle and it does the same thing it has been doing. Any issue I bring to their attention with the exception of the whole plastic portion of my seat being replaced and a tire patched, none of my issues were truly resolved. Having someone call after the fact to ask what could be done better doesn't change the fact that the issues are still occurring. So no. My opinion has not changed because Iof a phone call or a response to my review. Actions speak louder than words, unfortunately I have to continue my service due to the plan I purchased so we will see if these reviews really make a difference or if it just gets filed away.
Not Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2016
Service Type: Repair
Category: Service
Horrible service
M
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/09/2016 05:36 AM

Thank you for your rating and review. We truly apologize for not meeting your expectations. Our goal in sales and service is to provide the very best service possible and it is always something we strive  improve. We do offer a complimentary car was h with service and the fact we did not meet your expectations on several occasions have caused our department to be alerted to the complete and correct service necessary on every visit.
to
Again, we apologize for any disappointment you may have with Lakeland Hyundai and hope we can earn your business in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RD
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Robert D.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good people, nice new showroom and waiting lounge area.
Fast, courteous service and a comfy, clean waiting area.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/07/2016 07:48 AM

Thank you for your rating and review. We wanted to make our service area a place customers felt comfortable and a place that if they had to wait, it was at least pleasant.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MM
gravatar
Miguel M.
Groveland, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yes
Did not resolve anything
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/08/2016 07:45 AM

Thank you for your rating and review. We understand that Lakeland Hyundai Service Manager Chris Haggstrom has reached out to you to help resolve your issues. We appreciate your business and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

HB
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Hailemelekot B.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Above average
Above average
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/05/2016 08:03 AM

Thank you for your rating and review. If we could have done anything better on your last visit to make your experience better, please let us know. We want every customer to have the best possible experience every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SY
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Sandra Y.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence and personalities of employees
Excellence
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/05/2016 07:56 AM

Thank you for your rating and review. Thank you for your continued support of Lakeland Hyundai - we apprecite your business and If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SC
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Sharon C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go, Lakeland Hyundai!
Quick service, courteous call when vehicle was done, no attempt to sell me anything I did not need. In and out oil change!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/05/2016 08:01 AM

Thank you for your rating and review. We're not going anywhere... except maybe to make sure we have enough coffee, donuts and bottled water. Thank you for being a Lakeland Hyundai customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DC
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Deborah C.
Highland City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
Love the employees, love the service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/02/2016 01:50 PM

Thank you for your rating and review. We really appreciate you coming to Lakeland Hyundai Service and your comments about our staff. We'll certainly let them know... If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Professional, courteous and friendly. Clean and modern facility.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/02/2016 06:04 AM

Thank you for your rating and review. We're glad you liked your recent experience at Lakeladn Hyundai. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DD
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Daniel D.
Lakeland, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
After my second visit to Lakeland Hyundai in the past two weeks I received great service from the Manager, Chris, and one of the associates there. Samantha was helpful as always and everything met my expectations! Thank you for correcting my previous experience. I would give it five starts but the system is not letting me.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/05/2016 08:15 AM

Thank you for your rating and review. We truly apologize for your previous experiences at Lakeland Hyundai. Our teams work hard every day to make sure every customer has the best possible experience every time. It is disappointing when any customer (especially a repeat customer) doesn't receive exceptional service. We have notified Lakeland Hyundai Service Manager Chris Haggstrom (863-577-5122) and he will be reaching out to you about your past experiences. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

PS
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PETER S.
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
You do a great job
The service department has always done a good job for me.... since I bought the car 2014, on Labor Day, right at 2 years now
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/01/2016 07:17 AM

Thank you for your rating and review. That's great! 2 Years Labor Day? If you are considering an upgrade - we can help with that too! Thank you again for coming to Lakeland Hyundai.  If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

BC
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Brittany C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick oil change!
I made an appointment for my routine maintenance and I was in and out! They did a great job, and even found a nail in my tire and got that fixed right away.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/01/2016 07:14 AM

Thank you for your rating and review. We strive every day to get reviews from customers like you describe; thank you again. We will definately share your comments with our staff and thank you for coming to Lakeland Hyundai Service.  If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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