SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

EG
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Elizabeth G.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
verified customerVerified Customer
Category: Service
Service manager was very pleasant
Much better job on vacuum and wash, wait time a little long, but much better than first visit
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2016
Service Type: Repair
Category: Service
Poor service and long wait time
Terrible
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/02/2016 05:36 AM

Thank you for your rating and review. We truly apologize for your experience at Lakeland Hyundai Service. We understand the Lakeland Hyundai Service Manager Chris Haggstrom has spoken with you. Again, we truly apologize for your service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/31/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Additional work
Did not tell me additional work was needed while car was there. Am still waiting for return e-mail on price of getting additional work done.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/01/2016 07:11 AM

Thank you for your rating and review. We truly apologize for your experience at Lakeland Hyundai Service and you not being informed about service necessary during your visit. We understand the Lakeland Hyundai Service Manager Chriss Haggstrom has spoken with you and made arrangements to have the alignment service done at your convenience. Again, we truly apologize for not notifying you about the repairs at the time of your service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

UF
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Ulysuse F.
Plant City, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Slow customer service in getting your car after service done
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2016 12:18 PM

Thank you for your rating and review. We apologize for the amount of time you took to service your vehicle; we are working with our teams to help improve our internal processes to provide the best customer service every time. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CC
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Carol C.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The gal in the service department went above board in helping me.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2016 12:09 PM

Thank you for your rating and review. Samantha is a great part of our service team and thank you for the kind words. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DD
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David D.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
local. clean. friendly. nice cars
Great place. Samantha Giddons very helpful and friendly. And knowledgable.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2016 12:08 PM

Thank you for your rating and review. Samantha is  great asset to our team and we are proud to have her. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

WC
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Wendy C.
Plant City, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
See comments
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2016 06:45 AM

Thank you for your rating and review. Lakeland Hyundai Service Manager Chris Haggstrom will be reaching out to you to address your concerns. He can be reached directly at 863-577-5122. We apologize for any inconvenience and we will be investigating the details of your concerns. Every service should have a pre and post visit inspection to ensure your vehicle is exactly as you dropped it off without any additional issues. Again, we apologize for your inconvenience and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

PM
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Patrick M.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nice and clean
Nice and clean
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2016 06:48 AM

Thank you for your rating and review. If we could have done anything different on your last visit to make your experience exceptional, please let us know. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

HS
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Holly S.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, efficient customer service
Everyone there is extremely friendly and courteous. I liked getting a text and email from the service dept. explaining what they suggested be done during my maintenance visit. Also my appt. was at 5pm and I was in and out within the hour!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2016 06:47 AM

Thank you for your rating and review. If we could have done anything different on your last visit to make your experience exceptional, please let us know. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MA
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Mindy A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Lakeland Hyundai always takes such great care of my car!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2016 12:12 PM

Thank you for your rating and review. We like to think we take care of every customer and their vehicle as if they were our own. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MW
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Margie W.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2016
verified customerVerified Customer
Category: Service
Fast and Efficient Servce!
I've changed my overall rating from 2 stars to 5 stars. I took my car back to Lakeland Hyundai the next day. They got me in right away and took care of the problem!
Recommended
Employees worked with

RK
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Robert K.
Davenport, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
closeness
friendly staff and closest dealership to me in time.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/31/2016 06:47 AM

Thank you for your rating and review. If we could have done anything different on your last visit to make your experience exceptional, please let us know. If we can do anything, don’t hesitate to ask, we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
Great!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2016 09:25 AM

Thank you for your rating and review. Great is what we're trying to achieve every day! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SM
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Sandra M.
Lakeland, FL
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comfortable waiting area easy in & our wash car
Very satisfied with service and personell
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2016 08:50 AM

Thank you for your rating and review. We appreciate your business and we think we have a great team too! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JW
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Joseph W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
My advisor and service manager were very good to me
I recommend Lakeland Hyundai all the time!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2016 08:49 AM

Thank you for your rating and review. We are glad we could exceed you expectations and complete your service to meet your needs. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

BN
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Brenda N.
Valrico, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasure to have service done at this dealer.
Great service as always. Thank you Samatha for your help and giving excellent customer service.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2016 09:22 AM

Thank you for your rating and review. We truly appreciate your business and we think Samantha does a great job with every customer! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MO
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Miguel O.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasure
I drive 45 min to your dealership, when I have one just 15 min from me. Samantha is great, she always is upfront and helpful!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/29/2016 09:17 AM

Thank you for your rating and review. Thank you for going out of your way to come to Lakeland Hyundai Service. We truly appreciate your business and we think Samantha is great too! If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MW
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Margie W.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2016
verified customerVerified Customer
Category: Service
Fast and Efficient Servce!
I've changed my overall rating from 2 stars to 5 stars. I took my car back to Lakeland Hyundai the next day. They got me in right away and took care of the problem!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/25/2016
Service Type: Repair
Category: Service
Fast service
I would have given 5 stars if this other issue had not come up.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/26/2016 01:23 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service.  We understand that Chris Haggstrom, Hyundai Service Manager has reached out to you. If we can do anything, don’t hesitate to ask… we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RB
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Ray B.
Mulberry, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service personnel
Great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/25/2016 02:22 PM

Thank you for your rating and review. We appreciate your comments about your service and look forward to helping you with your next service need.  If we can do anything else, please don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CB
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Candace B.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very clean, comfortable chairs!
Everything was good.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/25/2016 07:13 AM

Thank you for your rating and review. We're glad we could meet your expectations even with a recall. If we can do anything, don’t hesitate to ask… we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Basic maintenance - oil change
Fast and courteous! Nice waiting area! Clean care upon return!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/25/2016 07:12 AM

Thank you for your rating and review. We appreciate the compliments and will definitely let our staff know. If we can do anything, don’t hesitate to ask… we’re here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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