SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

LB
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Libby B.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great work
Excellent customer service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/24/2016 08:17 AM

Thank you for your rating and review. If we could have done anything differntly to make your experience even better, please let us know.  If we can do anything, don't heistate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MV
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Mayra V.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional services
Fast, courteous service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/24/2016 08:17 AM

Thank you for your rating and review. Fasat service with great employees and exceptional service is what we strive for every day. If we can do anything, don't heistate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

GT
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Gene T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer area
Very courteous and efficient
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/24/2016 08:16 AM

Thank you for your rating and review. Yes, the donuts are good, but we like to think our service teams are even better.  If we can do anything, don't heistate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RG
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Roland G.
Lake Wales, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service people
Very good
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/23/2016 12:00 PM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Job crituqe
The people
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/23/2016 06:19 AM

Thank you for your rating and review. We like to think we have a great team and we appreciate your business. We hope to see you upon your next service need.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DB
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Personable staff
Recall service went well. Quick service. Nice staff.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/23/2016 06:16 AM

Thank you for your rating and review. Unfortunately we are subject to when Hyundai releases the parts for any recall, not the notification. In some cases, we cannot even order a part until a vehicle has been into service to verify the VIN number. Every recall is different and up to the manufacturer as to how it will be handled. We apologize for any inconvenience and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SH
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Stephen H.
Polk City, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Goid service, friendly and competent service department.
First class.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/22/2016 11:00 AM

Thank you for your rating and review. We're so pleased you received good service and are pleased with your last visit.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
good service without appointment
Courteous staff. Nice, clean waiting room with coffee and donut if wanted. Car vac and wash greatly appreciated.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/22/2016 08:32 AM

Thank you for your rating and review. Our teams try hard every day to exceed customer expectations - we're so pleased that we could have the opportunity to serve you.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

ED
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shiny clean, donuts and coffee , friendly staff
above
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/22/2016 08:30 AM

Thank you for your rating and review. We appreciate your business and for taking the time to list your favorite service benefits. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Sunrise, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very attentive . Samantha does a great job
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/22/2016 08:26 AM

Thank you for your rating and review. Samantha is a great member of our team; we are happy to have her. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DL
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David L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service personel
Samantha is great always makes sure the car is well taken care of
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/18/2016 06:22 AM

Thank you for your rating and review. We truly appreciate your business and thank you for the kind words about Samantha - she is a valuable member of our team. IF we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

LJ
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Lori J.
Seffner, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly host
Yes
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/17/2016 05:40 AM

Thank you for your rating and review. Friendly and courteous service advisors, a welcoming waiting area and skilled technicians help to make up our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

WS
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
great
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/17/2016 05:39 AM

Thank you for your rating and review. We stive fro great - Thank you again for your support. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SM
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Sherri M.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding service.
Yes I would recommend the dealership to a friend. Very helpful employees.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/16/2016 08:02 AM

Thank you for your rating and review. We're glad to have you as a customer - thank you.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CS
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Craig S.
Valrico, FL
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
We'll run dealer. Will go out of their way for you.
Great service. And Samatha makes it all very simple for me. So thank you again Samatha.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/16/2016 08:15 AM

Thank you for your rating and review. Samantha is a great service advisor and a great asset to our team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

KS
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Kathy S.
Lakeland, FL
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service. friendly, clean, helpful staff
Purchased vehicle there and continue with service. very satisfied
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/16/2016 08:12 AM

Thank you for your rating and review. We hope to provide the best possible service for every customer every time.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

TS
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Tammy S.
Lakeland, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The cleaning of my car
Yerp
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/16/2016 08:04 AM

Thank you for your rating and review. If your vehicle was not cleaned to your satisfaction, please let us know and we will make sure our teams have you on the quick-list for a free car wash at your convenience.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

TS
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Terry S.
Sebring, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The service and customer relations.
I as always was very pleased!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/12/2016 05:27 AM

Thank you for your rating and review. We appreciate you business and we always strive to provide the best customer service we can. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin

Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AK
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ANNE K.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai experience
The service was excellent and everyone was very pleasant.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2016 11:08 AM

Thank you for your rating and review. It is always nice to hear about a great service experience and that the customer is pleased with everyone involved in their visit. We will let everyone know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

LA
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Linda A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Keeps staff, so they are familiar with me and my driving quirks.
Factual, and forward looking, take the time to explain what is being done and WHY it is necessary and what I need to be looking at the next visit. I especially enjoy Jessica and Samantha.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/10/2016 01:56 PM

Thank you for your rating and review. We truly appreciate your feedback and Jessica and Samantha do a great job for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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