ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

TS
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Tavia S.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Sean assisted me when my car broke down. He showed compassion and took his time with me to truly help..I I initially wanted to have my car towed to va but so glad I didn't bc I would not have been blessed as I was. Thanks Pohanka ..Sean is an asset to your dealership.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/29/2019 03:30 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RJ
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Rana J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
A quick turn around for servicing.
The customer service is always great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/29/2019 03:30 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DD
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Darrell D.
Crofton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easily Solved an existing issue
I've had an issue with starting my Elantra for months. I've taken it to other Hyundai service centers, and none of them could solve the issue. Sean and the staff at Pohanka, were able to locate the cause of the issue, and repair it. Excellent service!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/29/2019 07:20 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TD
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Tamonie D.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair of AC
Very and nice. Sean kept me updated as to the progress of my car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/29/2019 07:20 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JP
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Joyce P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Everything is just soooo expensive. But am thankful to have had good service people who display kindness with updating things that need to be done to keep the vehicle running properly
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/17/2019 03:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TN
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Thomascena N.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient and courteous
Kept informed throughout the process and service was rendered quickly!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/26/2019 01:17 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KW
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Kewanda W.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
First Vehicle
Recently purchased my very first car from Pohanka Hyundai Capitol Heights. Ian Johnston, Michael Webb and the staff delivered great customer service. I definitely recommend anyone to buy a Hyundai Elantra, it's roomy and has great handling.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/25/2019 03:09 PM

Welcome to the Pohanka Family! Thank you for your review, we truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ER
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Edward R.
Riverdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Edward Rai
Sean
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2019 03:09 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JN
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Jacob N.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
My service person was very polite,kept me abreast of progress on my car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2019 05:11 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure Sean and our entire staff here at Hyundai enjoyed catering to your needs. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CH
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Carl H.
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2019 05:25 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CT
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Calvin T.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledge of service advisor and comfort of waiting area
The overall experience was pleasant and service completed in a timely manner. Sean was very helpful in providing all of my needs.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2019 05:33 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure Sean and our entire staff here at Hyundai enjoyed catering to your needs. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RB
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Rachel B.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire repair
Went early for a tire repair, no appointment . Not only did they repair my tire they washed my car too! In and out in less than an hour. Great service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2019 05:37 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
Only place I take both of my Hyundais for service. Always good and quick service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2019 05:53 AM

1.)   Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very pleasant and no long wait times!
Sean is awesome! He customer service is great! He is always willing to help, keep you updated on future maintains and always gets you in and out!
I will always request for Sean!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 04:22 PM

Thank you for giving us a perfect rating. We are sure Sean and our entire staff enjoyed catering to your needs. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SB
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Sharon B.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Being professional s
People seem to be polite and seem to be professional
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/16/2019 03:37 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

EF
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Elise F.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable Maintenance
Was again satisfied with my 5000 mile oil change. Next will be the 75,000 maintenance and new tires. My Hyundai should last for another 20 years with the good check-ups and diligent car maintenance by their experienced mechanics. But I will still buy a new Hyundai in 5 years because they are really great cars. It will be my 3rd Hyundai.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/16/2019 03:37 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

HN
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Helen N.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer
Excellent service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/16/2019 03:36 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DT
gravatar
Doris T.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Excellent employees
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/11/2019 01:49 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
recall
Sean made me feel right at home he is a great employee i had the worst service ever at the Hyundai in Waldorf MD and when i called this dealership he had me in and out i definitely will go back for future service thanks to him !
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/11/2019 01:46 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business. Sean and the entire staff truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Rockville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Great customer service. Very friendly staff. Everyone speaks and asks you if you need assistance. Waiting area is good place for you to be able to do work as well while waiting on your vehicle. You’re given a fair assessment of the time it’ll take to service your car and it has always done appropriately and on time with good follow up
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/11/2019 01:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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