ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

LP

Lisa Vernell P.

Upper Marlboro, MD

2016 Hyundai Genesis

05/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good service

Good service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2019 03:28 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

05/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sean you were awesome as usual buddy

Sean great job buddy. Will see you next week or so.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2019 03:26 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

Upper Marlboro, MD

2014 Hyundai Santa Fe S

05/11/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good

Good

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2019 02:16 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FM

Florence M.

Silver Spring, MD

2013 Hyundai Sonata

05/10/2019

Service Type: Repair

Verified Customer

Category: Service

Recall was done & oil change

Sean was our service advisor , he was awesome , very professional, kept us posted on our car until everything was completed ?
We thank him for all he does for the customers ??

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:51 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

HN

Helen N.

Temple Hills, MD

2010 Hyundai Sonata

05/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

customer

I have always received excellent care of my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:49 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SC

Shanice C.

Upper Marlboro, MD

2014 Hyundai Santa Fe S

05/08/2019

Service Type: Repair

Verified Customer

Category: Service

Service Team Great, however Hyundai is crap!

I like the service team, but have no confidence in the brand, so i would not buy another Hyundai vehicle or can I recommend it. I had one of the most frightening experiences with this truck. However, Sean and the entire team has been very respectful and has done a great job.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:49 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CB

Charles B.

2016 Hyundai Equus

05/08/2019

Service Type: Maintenance

Verified Customer

Category: Service

Easy to access and friendly service representatives.

I was in for service and Sean Tolton was able to get me in and out in less than 3hrs, with a car wash!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:48 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

EC

Ethelene C.

Washington, DC

2018 Hyundai Accent

05/07/2019

Service Type: Repair

Verified Customer

Category: Service

Customer. Ehelene Carrington

Customer representative Shaun Tolbertis excellent representative of your dealership

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:48 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CB

Charlene B.

Greater Landover, MD

2018 Hyundai Sonata

05/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

People

Great

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:47 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2015 Hyundai Sonata

05/06/2019

Service Type: Repair

Verified Customer

Category: Service

Reason for Giving an Excellent Rating

At each visit, I feel that the service rendered is excellent. When I am helped at the Service Counter, I always feel that the service rep is concerned about giving excellent service. I am seen in a timely manner. Explanations given are always complete and detailed.

The only thing that I miss is reading the daily Washington Post in the waiting room. So now I try to remember to bring my newspaper from home.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:45 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TG

Tami G.

Waldorf, MD

2013 Hyundai Equus

05/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Equus service

Sean Tolton is very professional. Only service person I wish to deal with

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2019 06:47 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DS

Damita S.

Temple Hills, MD

2017 Hyundai Tucson

05/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Every time I come in no matter what is needed as ways get A1 service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2019 06:47 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Oxon Hill, MD

2018 Hyundai Sonata

05/03/2019

Service Type: Repair

Verified Customer

Category: Service

Good Service

I was pleased with my service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:24 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JP

Joyce P.

Suitland, MD

2018 Hyundai Sonata

05/02/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service Team

Sean is very professional and responsive. He kept me abreast of the status of my being serviced and contacted me when it was ready for pick up. The entire service team is polite and professional.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:24 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KD

Keith D.

District Heights, MD

2017 Hyundai Sonata

05/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Improvements needed

Did not feel welcomed as I entered the door. no smiling or welcoming faces.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:23 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LW

Letricia W.

Temple Hills, MD

2011 Hyundai Veracruz

05/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service

Great service provided by Sean @ Pohanka in Capital Heights, MD.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:22 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AG

Audrey G.

Silver Spring, MD

2018 Hyundai Sonata

05/01/2019

Service Type: Repair

Verified Customer

Category: Service

GREAT customer service

The general manager Tim & Sean from service, all of the staff are GREAT

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:22 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

District Heights, MD

2017 Hyundai Elantra

05/01/2019

Service Type: Repair

Verified Customer

Category: Service

Good service

Sean did an awesome job at communicating with me and making sure that I was able to get my car serviced the same day.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:21 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

SB

Shontell B.

Upper Marlboro, MD

2011 Hyundai Sonata

04/30/2019

Service Type: Repair

Verified Customer

Category: Service

Great customer service

The quality of work on my car and the amazing customer service is always on point. I’ve never had a bad experience and because of that I would definitely make my next car a Hyundai again :)

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:17 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DT

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

04/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

Head and tail light

How the people treat you in a very special way

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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