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SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

Verified Customer
Capitol Heights, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
I always receive high-level, professional, expert, friendly service at Pohanka Hyundai. I enjoy bringing my car there for service. The staff make you feel welcomed and I know my car is in good hands. Thanks so very much.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/24/2017 08:59 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Waldorf, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The quality of service
High quality service. I am very satisfied.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/22/2017 06:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Fort Washington, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
great service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/20/2017 01:26 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
RW
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Rishima W.
Oxon Hill, MD
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Great job! Thanks!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/11/2017 11:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
HW
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Harold W.
Bowie, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timeliness!!!
Great place!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/11/2017 11:34 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Waldorf, MD
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Grear for sales not so great in service dept
I didn't like customer service. The nice went away when I wouldn't let them do extra to my car. 200 to flush brake fluid really . I just replaced my filter swore they we had took to my mechanic they were fine. I don't like to be fleeced. Changed part on my stering column left message on my sheet that no one would explain. I guess cause I'm a lady I wouldn't get it. Car was suppose to be clean wasn't said machine broke but all the other cars were clean but mine...wont be back for service I can get treated poorly by my house.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/01/2017 07:46 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.


Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with
ST
Sean Tolton
ASM
TH
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Twinda H.
Washington, DC
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you!
Thank you!!!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/21/2017 06:54 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
LA
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Linda A.
Uppr Marlboro, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service and Professional
I have always received good service and the employees are always polite and professional. If I have a long wait, the waiting area is comfortable and clean.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/18/2017 02:35 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
YB
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Yvonne B.
Lanham, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Customer, again
Always treated with consideration and work performed as promised
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/18/2017 01:34 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
JB
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Jordana B.
Fort Washington, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Survey
No documentation was provided to substantiate the "no need" for service, only brute. The concern was braking system on the newly purchased used vehicle. Thanks.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/18/2017 11:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
JH
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Jerome H.
Temple Hills, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Everyone was polite and friendly
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/17/2017 12:01 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DS
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Damita S.
Temple Hills, MD
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Coupons
First time owning a Hyundai, my other car dealerships have always issued coupons to offset service cost. I have been receiving coupon books for 12 years. Have owned my car for a month and nothing offered yet.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/12/2017 12:23 PM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory. Please let me know what we need to improve on.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.


Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with
ST
Sean Tolton
ASM
DW
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Donda W.
Waldorf, MD
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Yes.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/12/2017 05:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
BM
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Barbara M.
Washington, DC
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
positive
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/11/2017 05:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
AC
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Anita C.
Washington, DC
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Get the job done at a timely manner
Ms. Anita
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/10/2017 07:13 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
KB
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Kevina B.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Hyundai
I've been getting my car serviced at Hyundai for a while now and they have the best service. Fast, Friendly, and Courteous.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/07/2017 06:33 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
JA
gravatar
Jim A.
Clinton, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service + Integrity
Everyone I've interacted with has been helpful and attentive.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/04/2017 06:15 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Glenn Dale, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
My service advisor Sean was very thorough in explaining the service I needed in addition a routine oil change.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/04/2017 06:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DG
gravatar
Dovetta G.
Camp Springs, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Return Customer
I had a 6 am appointment for an oil and filter change and a recommended computer system upgrade. Great time management this time around. My service person kept me informed throughout my appointment. All was done before 7:30 am. Good job technician! Much better outcome than my last visit.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/03/2017 05:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
JG
gravatar
JACQUELYN G.
2015 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Follow through increases engagement.
Thumbs down
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/03/2017 06:06 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.


Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with
ST
Sean Tolton
ASM
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