Where do you go when you need an inspection, scheduled maintenance, or automotive repairs? You go to Ballenger's Service Center. We’ve been providing automotive repair service since 1970.
Located in Winchester VA, Ballenger’s Service Center's number one priority is you, the customer.
We love seeing you and we want you to be happy
Where do you go when you need an inspection, scheduled maintenance, or automotive repairs? You go to Ballenger's Service Center. We’ve been providing automotive repair service since 1970.
Located in Winchester VA, Ballenger’s Service Center's number one priority is you, the customer.
We love seeing you and we want you to be happy with our mechanics and your whole Ballenger’s experience.
We ensure this by providing you with the best service possible from simple oil changes to engine replacements on your vehicle completing your maintenance or repair work correctly and efficiently.
Our customers come from around town here in Winchester, as far east as Arlington, West Virginia, and as far south as Radford! Ans as far north as Shippensburg, PA. Proving that Ballenger’s Service Center is where quality and service meet!
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We are delighted to hear about your positive experience with us, Judy! Thank you for your continued support and for appreciating the personalized service that comes with dealing with a small, family-oriented business. It's wonderful to know that we were able to assist you despite any challenges. Your kind words mean a lot to us, and we look forward to serving you for many more years to come.
Thank you for sharing your experience with us, Scott! We're thrilled to hear that you had a great experience at Ballenger's Service Center. Providing honest pricing and excellent service is what we strive for, and we're glad to know we hit the mark for you. We appreciate your support and look forward to serving you again in the future!
We're thrilled to hear that you had a great experience at our service center! Our team takes pride in providing top-notch service, and we're glad it made a positive impression on you. If there's anything else we can do for you in the future, just let us know.
Verified CustomerThank you for the high praise, Tami! We're thrilled to hear that you continue to choose Ballenger's Service Center for your vehicle needs. Delivering top-notch service without breaking the bank is what we aim for, and we're delighted that we've hit the mark with you. We appreciate your recommendation and look forward to serving you again in the future.
Verified CustomerWe're thrilled to hear that you found our team to be helpful and friendly! Providing exceptional service with a smile is what we're all about. If there's anything else we can assist you with in the future, don't hesitate to reach out.
Verified CustomerWe greatly appreciate your kind feedback, Linda! It's fantastic to hear that you had a positive experience at our service center. Thank you for choosing us, and we look forward to seeing you again in the future!
Verified CustomerThank you for the glowing review, Ruth! We appreciate your kind words and are delighted that you had such a positive experience with us. Providing the best service possible is always our goal, and we're thrilled to hear that we hit the mark for you. If there's anything else we can do for you in the future, please don't hesitate to reach out!
Verified CustomerWe appreciate your positive feedback! It's great to hear that we could provide the quick inspection, oil change, and tire rotation your fleet van needed. We take pride in our professionalism and honesty, and we're thrilled to be your go-to for future fleet maintenance. Thank you for choosing Ballenger's – we'll keep up the good work for you!
Verified CustomerWe're thrilled to hear that the title says it all! We aim to keep our service top-notch and are glad to know we hit the mark with your recent visit. Let us know if you need anything else in the future.
Verified CustomerWe're thrilled to hear that you're always happy with our service, Marty! Providing upfront and honest communication is a top priority for us, and we appreciate your kind words. Thank you for choosing Ballenger's and for taking the time to share your experience. We'll be here for you whenever you need us.
Verified CustomerThank you for taking the time to share your experience, we're thrilled to hear that you found our service professional and customer-focused. We always strive to provide the best experience for our customers. We look forward to seeing you again!
Verified CustomerWe're thrilled to hear that we hit the mark for you, Steve! Thanks for giving us a shot, and we're glad to have impressed you. If there's anything else we can do for you, just let us know.
Thank you for your kind words, Carl! We're thrilled to hear that you've had consistently positive experiences with us. Honesty and transparency are at the core of our service, and we're glad that you've noticed our commitment to providing options and explanations. We look forward to welcoming you back for your future automotive needs!
Dear valued customer,Thank you for the fantastic review! We're thrilled to hear that you had a positive experience at our service center. Our team takes pride in providing trustworthy and friendly service, and we're delighted that Mark was able to explain the front axle issues clearly. It's great to know that you left feeling confident about your car and upcoming road trip. We appreciate your kind words and look forward to serving you again in the future.Best regards,Ballenger's Service Center
A few hours after I dropped my vehicle off, I received a courtesy phone call from Jaime informing me that their mechanic had broken a small return valve. He apologized for the mishap and said the car would be ready a day later than expected because a new replacement part had to be ordered. When the car was picked up, I was surprised to have been charged for replacing the valve their mechanic had broken. The cost was a little over $25. At that point, I learned a lesson. The experience was enough for me to make an internal decision not to patronize the establishment in the future.
From a customer's point of view, it seems unusual to pass along a human error to the customer. I did not sign any terms and conditions before dropping the keys off, nor do I recall seeing any written policy on the wall informing the customer that they are liable for the mechanic's error. This raises the question—if the mechanic were to erroneously break a much more expensive piece of equipment on your vehicle, are you liable for its replacement?
When the car was picked up and the cost to replace the valve was invoiced on the final bill, it was questioned; no legit policy was cited, and Jaime and his sister's (the owner) response was generic. In other words, suck it up. Additionally, Jaime's apology acknowledges the mistake. Thank you; I appreciate it! But if you want to do right by the customer, eat the $25 cost or find some common ground that is agreeable for all parties; don't just pass on someone's error to the customer.
Finally, the car service was good. But you lost my future business over bad business practices.