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Greg's Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(875 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

We have been happily servicing the Westfield Area since 1981. We have been happily servicing the Westfield Area since 1981.

Categories
Auto Repair, Repair Shop, Car Maintenance
Contact
(413) 562-9725

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
301 N Elm St Westfield, MA 01085
Greg's Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(875 Reviews)

Verified Customer
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
9
Great customer service.
Great customer service.

KC
Karen C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
2002 convertible
Greg’s has been very fair and stands by their work . Had a defective part , totally not their fault , and they reordered and reinstalled promptly of course at no charge !
Scott H., Co-Owner from Greg's Auto Repair responded on 06/14/2025 09:34 AM

We appreciate your recognition of our commitment to quality service. It's great to hear that we could quickly resolve the issue with the defective part. After all, sometimes even parts have a little too much ambition! We're always here to make sure your vehicle runs smoothly, so feel free to reach out anytime you need assistance. Your trust in our work means a lot to us.


BE
Bernie E.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Battery purchase
Great dealing with boys
Scott H., Co-Owner from Greg's Auto Repair responded on 06/13/2025 09:34 AM

We appreciate you taking the time to share your experience! We're glad to hear that you had a great time with our team. We strive to make every visit as enjoyable as possible, and it seems like we hit the mark this time. Remember, we're always here for all your auto repair needs, ready to continue the good times!


RS
Robin S.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Repair
This was my first experience w Greg's Auto. I scheduled an appointment. They took my vehicle in on that day, diagnosed the problem and corrected it by day's end. They offered future suggestions and offered to have me stop back at anytime w any problems or questions. I could not ask for better service.
Scott H., Co-Owner from Greg's Auto Repair responded on 06/12/2025 09:33 AM

We appreciate you taking the time to share your experience with us. It sounds like we hit the nail on the head with your repairs and left you feeling informed and supported, which is exactly what we aim for. We’re always here to lend a wrench and some advice, so don’t hesitate to pop by whether it’s for a quick chat or an engine check. Your trust means the world to us!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Thank you thank you!
These guys are amazing every time! They work quickly, are kind, and professional
Scott H., Co-Owner from Greg's Auto Repair responded on 06/04/2025 09:33 AM

We appreciate your fantastic feedback! It's great to know that our team is hitting the mark with speed, kindness, and professionalism. We always aim to have our customers leave with a smile—and a working vehicle, of course. Your support keeps us going, and we look forward to keeping your car in top shape!


EE
Eric E.
Leeds, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Greg’s auto repair is good business
Took my car in for a full synthetic oil change and Massachusetts state inspection. The pricing was competitive, the service was prompt, and the team did a solid job all around. Would definitely recommend their shop if you’re looking for reliable, no-nonsense service.
Scott H., Co-Owner from Greg's Auto Repair responded on 06/01/2025 09:33 AM

We appreciate you taking the time to share your experience with us. It sounds like we hit the bullseye with your oil change and inspection! We pride ourselves on being competitive and efficient, and we’re glad to hear you found our service reliable and straightforward. If anyone’s looking to steer their car in our direction, we’re happy to be the pit crew they need! Safe travels on the road!


BM
Bruce M.
Holyoke, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Very Efficient
To save valuable time, I made an appointment. My oil change took 1/2 hour, along with tire rotation. The technicians did a thorough job, with all fluid levels checked. I was very satisfied with my first visit to Greg’s.
Scott H., Co-Owner from Greg's Auto Repair responded on 06/01/2025 09:33 AM

We appreciate you sharing your experience with us. It sounds like you got a two-for-one special on mechanical pampering—oil change and tire rotation in half an hour! Our technicians are like the overachieving students in class, always ready to check off every box and make sure your vehicle is in tip-top shape. We're glad your first visit was a win! Looking forward to seeing you for the next round of auto TLC.


TL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Gregg's is the Best
The most trusted place that I've ever had the pleasure of doing business with. The staff are all extremely friendly and very experienced.
Scott H., Co-Owner from Greg's Auto Repair responded on 05/30/2025 09:33 AM

We appreciate your kind words and are delighted to hear that you consider us the most trusted place for your automotive needs. Our staff does their best to keep things friendly and efficient—and they seem to have succeeded! If only we could convince our wrenches to share their secrets too. We're here whenever you need us.


NM
Nancy M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Oil change
Very efficient have been going to Greg's for years and will continue to do so
Scott H., Co-Owner from Greg's Auto Repair responded on 05/29/2025 09:33 AM

We appreciate your loyalty over the years! It's great to hear that you find our service efficient. We’re here to keep your vehicle running smoothly so you can focus on the more important matters in life—like deciding which playlist to rock out to on your next drive! Looking forward to helping you for many more miles ahead.


Verified Customer
Becket, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
10
Inspection sticker
Called for an inspection sticker in the morning went down and got the sticker in 30 minutes. Made an appointment for an oil change had an appointment the next day, can’t get that kind of service anymore!
Scott H., Co-Owner from Greg's Auto Repair responded on 05/26/2025 09:33 AM

We're glad to hear you experienced such speedy service! It sounds like you were in and out faster than most of us can find our car keys. We do our best to make things convenient for our customers, and it's nice to know that your inspection and oil change were handled efficiently. If you ever need anything else, just give us a shout!


Verified Customer
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
5/19/25 Service
Very happy with the service I get from Greg’s auto Repair. Easy to make appointments prompt service. And friendly and very reliable. They always contact me when an unexpected problem pops up so I can make decisions. Notify me when my vehicle is ready. Full explanation of what was done.
Scott H., Co-Owner from Greg's Auto Repair responded on 05/22/2025 09:33 AM

We're glad to hear that you're enjoying the service at Greg's Auto Repair! It's great to know that our appointment process is smoother than a freshly paved road. Keeping you in the loop about unexpected issues is a priority for us; we're all about transparency here—no surprises, unless it’s a surprise party! We appreciate your support and look forward to keeping your vehicle running like a charm.


SW
gravatar
Sandy W.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
10
Maintenance and Inspection
I made an appointment for car maintenance and only waited a few days. I took it in, waited there, and they did the work and yearly inspection in no more than an hour. I am always very happy to take my car to Greg's. The men there are very pleasant and friendly and they do an excellent job.
Scott H., Co-Owner from Greg's Auto Repair responded on 05/18/2025 09:33 AM

We appreciate you taking the time to share your experience! It sounds like we hit the maintenance bullseye on the first try—quick and to the point, just like a superhero in a hurry. Our team prides itself on being not just efficient but also friendly, so it's great to hear that their pleasant demeanor shines through. We look forward to keeping your car in tip-top shape for many more miles ahead!


SW
gravatar
Sandy W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Maintenance and Inspection
I have always been happy with Greg's Auto. They did some maintenance while I waited. Drop off was 8:30 a.m. and although I didn't look at the time when I left, it couldn't have been more than an hour that I waited there. They have always done an excellent job with my car. The men who work there are very pleasant and friendly.
Scott H., Co-Owner from Greg's Auto Repair responded on 05/18/2025 09:33 AM

It's great to hear that you’ve always had a positive experience with us at Greg's Auto Repair. We aim to make every visit as smooth as a freshly tuned engine, and it sounds like we hit the mark! We're glad you found the maintenance quick and our team friendly—after all, we believe in delivering not just stellar service, but a pleasant atmosphere too. We look forward to keeping your car running like a dream. Safe travels!


GF
George F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Thanks again.
Thank you. Great job.
And on time
Scott H., Co-Owner from Greg's Auto Repair responded on 05/17/2025 09:33 AM

We really appreciate your feedback. It sounds like we managed to hit all the right notes — great job and on time, like a well-tuned engine. If only all of life's tasks were as easy as keeping cars running smoothly! Your support means a lot to us.


GR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Service
Been going for years the owner’s and staff do very good work! Thank you so much for taking such good care of my car’s!
Scott H., Co-Owner from Greg's Auto Repair responded on 05/12/2025 09:32 AM

We appreciate your loyalty and are glad to hear that our team has consistently taken good care of your vehicles over the years. It's always a pleasure to serve customers like you who treat their cars like family. If your car ever starts acting up like a moody teenager, you know where to find us!

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