I had to bring my vehicle in twice. Once for the original appointment that was supposed to take 45 minutes and wasn't finished for 2 hours. And the second time when I got down the road and noticed that the technician didn't put the steering wheel back on flush with the dash and I had to turn around and come back.
Now Matt would like me to come back a third time to take a look at a part that broke while I'm their care to make sure he orders to correct replacement.
It's completely unacceptable customer service to ask that I make another 30 minute drive one way to determine what part is necessary when your service department was neglectful in the first place.
Don't ask me to come out of my way to fix a mistake that I didn't create.
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Now Matt would like me to come back a third time to take a look at a part that broke while I'm their care to make sure he orders to correct replacement.
It's completely unacceptable customer service to ask that I make another 30 minute drive one way to determine what part is necessary when your service department was neglectful in the first place.
Don't ask me to come out of my way to fix a mistake that I didn't create.