At the heart of our success is Peter, our General Manager, who truly understands what it takes to deliver exceptional customer service. With years of combined experience, our team of fully trained technicians delivers top-quality automotive services that will save you time, money, and unnecessary headaches. Are you ready to experience the At the heart of our success is Peter, our General Manager, who truly understands what it takes to deliver exceptional customer service. With years of combined experience, our team of fully trained technicians delivers top-quality automotive services that will save you time, money, and unnecessary headaches. Are you ready to experience the best automotive service center in Pompano Beach? ...more
Verified CustomerDear Iwona Gola;
We do honor our warranty when the same problem come back.
The A/C system has different main components. We follow, as any auto repair shop, a trouble shooting process to determine the root cause of a problem, and we offer to fix and quote what it is shown as not working. We do not offer to replace the entire system, it will be a waste and very expensive to the client.
In your case, on 8/25, you brought the car in because the AC was not working. We had a code for the freon flow sensor, which we replaced and did an e vac & recharge. The AC was working fine when it left. We charged you $338, which is less than it should have been as we only charged her a fraction of the labor for the sensor because there was not a labor time to replace it and did not know the entire compressor had to come down to replace it. We charged .5 labor when the compressor labor is actually 5.3 hours. We honor the estimate we gave you assuming our loss.
On 9/12, you returned indicating that the AC was blowing hot again. We found the freon level below spec. The expansion valve was leaking and the code had returned for the sensor. We replaced the expansion valve due to leakage. There was a TSB from Lexus that if this code returns after replacement of that sensor, you have to replace the compressor which we did. A new compressor comes with the sensor attached and the labor for the sensor is the same as the compressor, since the compressor has to be removed to replace the sensor. To be fair to you we credited you $580 on the compressor repair so she didn't pay twice for the sensor and labor.
 Standard practice is to replace the expansion valve when a compressor is replaced, so there was nothing extra you paid for there. When the car left, the AC was blowing 45-50 degrees at the vent when the outside temps were 85-100 degrees, so we were under the 30 degree minimum change in temperature we expect to see if an AC system is working. The vehicle's AC system pressures were within spec.
 On 11/17, you returned because the AC had stopped working again. We traced it back to the AC amplifier module. We removed it and opened the case to inspect the internal circuitry and found that there was a burn spot on the board. The module was not allowing power to the compressor. We replaced the compressor under warranty because we were concerned that the short in the amplifier may have damaged the compressor and/or flow sensor.
 At this point, we informed you, you needed that amplifier and the only place we could get one was the dealer at a cost of $1100 for the part. We told you we would cover that labor as courtesy due to the inconvenience. We also looked online and found a couple places where you could buy a used one yourself for about $500 and told you if you wanted to go that route to save money, we would install it at no cost, but there would not be a warranty since it was a customer supplied part.Â
This is when you began to insist that we had to warranty your entire AC system, not just the compressor you paid for. It was at this point the manager told you that your expectations were unreasonable and nothing he did was going to make you happy, so he decided not to work on her car any further. He told you that we would still honor our warranty on the compressor for the remainder of the warranty, but only with proof the module had been replaced.Â
He was firm with you and did ask you to leave the shop. You asked questions and did not let him give a full answer/explanation before you started to argue with him about what he was saying.
You went into the shop and started walking around unsupervised violating OSHA regulations; and he told you to leave as you was not allowed in the shop unaccompanied and this is what you call that he kicked you out of the shop.
Anyone would understand that the warranty is for the repair done written in the invoice you get. Also anyone would understand that there is a trouble shooting process to follow, and as soon as the system works again we do not continue replacing parts just in case.
Anytime your car left, the A/C was working properly.
We wish you a nice week.
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