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SureCritic / Potamkin Hyundai Stone Mountai
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Potamkin Hyundai Stone Mountai

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(82 Reviews)
91
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Score Details

5 stars
88%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
35
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(770) 972-1222
No Business Hours Provided

Business Hours

* No Time Zone Provided
4355 Stone Mountain Highway Lilburn, GA 30047
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Sales Department 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(82 Reviews)
Write a Review
Recent Reviews
RF
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Robert F.
Buford, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/28/2025
0
Category: Sales
Opting 'out' of Potamkin
My sales experience was beyond exceptional - a 10 out of 10 when I purchased a 2024 new Hyundai Santa Fe in November, 2024; however, in the past weeks service department has given me a totally different perception of Potamkin and at this point I won't be back for any reason. Service leadership has shown an argumentative and defensive attitude as I attempted a fourth time repair of a seat warmer under warranty. I won't bore with details but was told last Friday when car was picked up that if this doesn't fix, warranty cannot be involved anymore. Since when does a repair tech get to make a decision on when or when not a warranty can be used or discarded? Needless to say, I won't be back to Potamkin Stone Mountain and will dissuade my friends from this dealership based on their service indifference and callous regard for their customers.
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