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Recent Reviews

Tara S.

Duluth, GA

02/19/2026

Category: Service

2022 Palisade Transmission Replacement Nightmare

I bought my brand new 2022 Palisade during the car shortage and since the day we drove off the lot, it has been nothing but issues with this car and dealership. Our buying experience was less than a 1 star rating as we already had our cashiers check sent from our bank that was overnighted to us, to only bring it Steve the next day for him to argue with us that it was off by $7. A $50,000 car and you’re not going to take off $7?! He didn’t like that the girl selling it to us was not a regular sales associate (he’s a huge racist too, just look him up on FB, I had to in order to understand why someone is so misogynistic). He was probably upset because we didn’t finance through them and thank god we didn’t. Fast forward to today when this car that only has 50,000 miles on has 3 open recalls and just had to have the entire transmission replaced after an epic battle. Again, thank god it was under warranty still, but it definitely took a lot of fighting and persistence to even get them to consider a transmission (which is a known recall with Palisades- again beware). I had 2 rental cars through them and it took 7 weeks to get this done. 7 weeks. Of fighting, of them trying not to pay at every corner, manipulation and scamming to the highest degree. I finally go to pick up my car today, and what do you know. A scratch on the rim “that definitely was not there before.” They tried to charge us $250 because regardless of what they say, nothing is truly covered “under warranty.” They will get you some way, somehow. Then, to my surprise, the service lady, Tammy Baker, tells me I’m not even supposed to have been driving the car because my name isn’t on it. Except, we have all the documentation and email communication that says I was in fact added, along with our insurance information. I called Hyundai corporate and spoke to a lovely lady where I filed a formal complaint against this specific dealership, and also let me know, after being repaired, my car still has 3 open recalls, one there isn’t even a remedy yet! Lessons learned here: this specific Rick Case Hyundai will try and scam you no matter what, they will try and not pay out parts and replacements under the warranty and if they do, be prepared for an epic battle, and if you ever have a loaner from them, take pictures and videos of the rental cars because they will try and get anything they can out of you. They decided to wait until after we dropped off the rental to tell us that. After having it for 5 weeks. “Oh, your husband should have taken his own photos.” Oh, did you tell him that? “No.” My eyes can’t roll back inside my head far enough. So buyer beware. And maybe look elsewhere other than Hyundai. Because this was the first and last Hyundai I will ever buy.

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