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Rick's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,508 Reviews)
95
Write a Review
Schedule Appointment

Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores™
4.7
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business grows because of our wonderful community members, so it’s important to us to give back. ...more

Categories
Auto Repair, Import Auto Repair, Domestic Auto Repair
Contact
(865) 453-2915
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
400 Parkway Sevierville, TN 37862-3403
Get Directions

Affiliations

Rick's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,508 Reviews)
Write a Review
Recent Reviews
JG
JAYDEN G.
Audi S4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Great oil change
These guys did great and got done way earlier than expected.
AL
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ANDY/BETTY L.
Sevierville, TN
Toyota Tundra 2WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2025
verified customerVerified Customer
10
Excellent and timely service. On and/or when scheduled.
Will always use Rick’s as my vehicle service
CC
CEASAR C.
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Excellent Service!!!
I went in for what I thought was a valve leak...they discovered a nail and plugged it up as well as replaced a broken lug at a Very reasonable cost
Quick, efficient and courteous service!!!
Definitely recommend Rick's Auto service and WILL return for any other services required via my automobiles.
Verified Customer
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Vicki O
Wonderful service!
It’s hard to find good and honest mechanics these days. These guys are the best.
JR
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JOHN/SARAH R.
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Like clockwork
There’s no need going anywhere else. The team is super friendly. The service is exceptional. The prices are competitive.
GD
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GENE/ELLEN D.
Kodak, TN
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Trusted
Reliable and thorough and quick
AW
ART SR W.
Sevierville, TN
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
24 trs
Don’t drive as much but whenever there’s a need Rick’s is our choice !
JR
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JANINE R.
Sevierville, TN
Subaru Outback (Natl)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Always professional
Never have to worry being a woman getting my car issues tended to at Rick's. Always recommend Rick's for a trustworthy mechanic
MM
MARK L M.
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
verified customerVerified Customer
10
Professional
Everyone is very professional and helpful
CW
CYNTHIA/TODD W.
Sevierville, TN
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
verified customerVerified Customer
10
Fast and friendly service.
Got an appointment scheduled very quickly. Had a very short wait for my maintenance.
RL
RHONDA L.
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Will use them for future problems if needed
Gave me an upfront price and stuck to it. No add ons like I’ve received at other shops. Had it ready in just a couple of days. Very nice group.
MS
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MALCOLM S.
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Excellent - Wouldn't desire anyone else to care for my Vehicle
I have had several years of auto care from Rick's Service Center, from simplistic car to major repairs. The honesty and professionalism exceeds a 5 star rating. As I myself, and as I have observed care for other customers, Rick, as well his staff not only take car of your automobile with the highest level of mechanical professionalism - yet, they treat everyone as if you were a close family member or the closest of friends.
MM
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MIKE M.
Sevierville, TN
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Transmission and wheel balancing
They fixed my transmission and balanced the front wheels.
RT
RUTH T.
Honda HR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
9
Good service!
They told me that they would do my car while I waited, and that’s exactly what they did. They were quick and did everything that I ask!
AW
AUDELIA W.
Sevierville, TN
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Oil change
Once again, I was provided excellent service at Rick‘s Service Center. Very pleasant atmosphere and you’re surrounded by people who really care.
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