Verified CustomerThank you for your feedback. We’re sorry to hear that your experience left you feeling frustrated, and we’d like to clarify what occurred during your visit.
While diagnosing the issue with your blower motor, our technician spent about an hour working to identify and repair the problem. However, we only charged you for a half hour of labor for that repair as a courtesy. During the inspection, we also noticed a burned-out light bulb and replaced it as discussed so the vehicle would be safe to drive. You were only charged for the cost of the bulb itself — no labor was added for that replacement.
Our goal is always to be transparent and to help our customers by addressing issues we find while the vehicle is already in the shop. If there was any misunderstanding about the bulb replacement, we truly apologize for that and would be happy to discuss it further.
Please feel free to reach out to us directly so we can go over everything with you and make sure all your concerns are addressed. We appreciate your business and the opportunity to help.