Dangerous handling & poor high speed charging. The dealer lacks skills
I have been complaining about the rear suspension on the car since I almost lost control of it on a freeway flyover during my first week of ownership! I'm an engineer and a car guy who has built and raced many VW's and Audi's over the past 30 years plus. I am also the quality executive for my company and have a factory in Korea, so have spent a lot of time in the back of an IONIQ 5. Lots of taxis in Korea are IONIQ 5's. This car is dangerous because of the handling and that fact that the traction control does not work! In the wet you spin 180 degrees when trying to pull out of a junction! It worked until there was a software update. Your dealership failed to find anything wrong with the car, just replacing the rear shocks which made it worse. The wireless phone charger doesn't work, even the replacement doesn't work! So they didn't test it after the first one was replaced. Then there is the high speed charging, DC level 3, which is complimentary, which hasn't been 'high speed' since the same software update. I understand that you have issues with the charger unit built into the car not being able to cope with 350KWH charging, so you limited the max to 270KWH! Which as a customer I should have been informed about, but wasn't! However, I NEVER get anything like as fast as that! The highest speed that I have seen since the software update is 238kwh, and that is very rare. Mostly I see 120 to 170kwh charging rates. And it will be charging at 170kwh and suddenly drop to 60kwh or less for a while, then slowly ramp back up to close to what it had before! All this is happening when the battery in at optimal conditions, meaning at say 30% and the outside temperature is in the 60 to 70 degree range. I'm an electronics engineer, I understand the chemistry behind batteries, so understand and expect the charging rate to slowdown at around the 80% mark when using a DC charger. My car is back at the dealership again, and they have had it over a week now!! And can't provide me with an EV as a loaner, so I'm now spending money on fuel to drive on a daily basis. I'm very disappointed with the car, but also disappointed with the dealer who lacks the knowledge to resolve this, as well as a lack of customer facing skills. I never get a responses to my texts through the Hyundai messaging system, or my voice messages returned. On a plus note, the interior fit and finish is excellent, also Germany in quality, the infotainment system works well, apart from not having wireless Android Auto/Apple Car play. Would I get another Hyundai after this one? Probably not due to my nearest dealer experience, and the lack of a proper PDI of the car in the first place!!
Verified Owner
