Business Solutions
English French Canadian
SureCritic / Makes / Hyundai / IONIQ 5 / 2023

2023 Hyundai IONIQ 5

Average Score

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(569 Reviews)
45%
Write a Review
Category Summary
(Avg. out of 10)
    Value
  • Poor
    Fair
    Good
    Excellent
    8.2
    • Features
  • Poor
    Fair
    Good
    Excellent
    8.9
    • Build Quality
  • Poor
    Fair
    Good
    Excellent
    9
    • Fun
  • Poor
    Fair
    Good
    Excellent
    9.3
    • Reliability
  • Poor
    Fair
    Good
    Excellent
    8.7
    • Performance
  • Poor
    Fair
    Good
    Excellent
    9.3
    • Exterior
  • Poor
    Fair
    Good
    Excellent
    9.4
    • Comfort
  • Poor
    Fair
    Good
    Excellent
    9.3
    • Interior
  • Poor
    Fair
    Good
    Excellent
    9.2
    • Styling
  • Poor
    Fair
    Good
    Excellent
    9.4

Reviews

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(569 Reviews)
Write a Review

Reviews

JT
gravatar
Jeremy T.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2025
Verified Review

Excellent car, with abandoned software and broken ICCU

The drivability of the car is excellent. Acceleration is outstanding. Handling, turning, cross-country cruising is excellent. The charging system is top 5 of all price points. But the car is plagued with two major issues. The ICCU failure and subsequent backorder of replacement parts leaves a sour taste for me. I'm currently waiting for a replacement. Secondly, the Gen5W infotainment software is pretty bad and non-upgradeable. This reminds me of cell phones 20 years ago where the only way to get updated software was to buy a new one. But what works for a $150 cell phone does not work for a $55,000 car. I can't simply buy a new one to get updated software. The software keyboard and input is horrendously laggy and slow. Wired CarPlay is inferior to wireless CarPlay. And the ability to press a button to precondition the batteries for fast charging? Why can't that be backported into Gen5W? I've loved my Ioniq 5 and if it died, I'd go buy a new one. But I feel abandoned.
    Value
  • 7
    • Build Quality
  • 8
    • Reliability
  • 7
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 8
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 9
    • Styling
  • 10
PD
gravatar
Phillip D.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
Verified Review

Electric vehicle

We had no idea how much we loved driving an EV until we drove our Ionic 5
Recommended
    Value
  • 8
    • Build Quality
  • 10
    • Reliability
  • 9
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
HK
gravatar
Heinz K.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
Verified Review

Great

Still fun to Drive
Recommended
    Value
  • 9
    • Build Quality
  • 10
    • Reliability
  • 8
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 9
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
TH
gravatar
Theresa H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
Verified Review

2023 ionic five

This is the best automobile I have ever owned.
Recommended
    Value
  • 8
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 9
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
DS
gravatar
David S.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2025
Verified Review

Great car, but the ICCU issue is problematic

My ICCU failed at 31k miles. It was in the shop for 5 weeks. This was because the part is on back order. I was told that they "can't keep up" with number of failed ICCUs. My dealer had 13 other cars waiting on the part.
    Value
  • 6
    • Build Quality
  • 4
    • Reliability
  • 2
    • Exterior
  • 9
    • Interior
  • 9
    • Features
  • 8
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 9
    • Styling
  • 9
Hyundai Motor America responded on 05/13/2025 04:07 PM

Thank you for sharing your concerns with us David. This information has been forwarded to your case manager for further handling. ^cc
KR
gravatar
Katherine R.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
Verified Review

Excellent Vehicle

I have owned my IONIQ 5 for two years and am very happy with it. I bought the top model for the safety features and they help tremendously. I feel secure and protected driving it. It is also comfortable. And I love being done with the combustion engine!
Recommended
    Value
  • 8
    • Build Quality
  • 9
    • Reliability
  • 9
    • Exterior
  • 9
    • Interior
  • 8
    • Features
  • 7
    • Fun
  • 8
    • Performance
  • 9
    • Comfort
  • 9
    • Styling
  • 9
JR
gravatar
Jonathan R.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2025
Verified Review

Great car plagued by little issues.

I love the car. It’s one of the best cars I’ve driven. I love the way it looks. I love the features. I love having CarPlay and Android auto available. I also hate the car though. It has some of the most annoying issues for a car at the price point we paid for it. There’s a cracking sound coming from the rear roof are when the car drives over any bump. 6 service appointments later and it’s still there. I stopped going back as I’ve read that it’s basically a manufacturing defect and Hyundai can’t fix it. Then there’s the ICCU recall that’s always open. These keep me from recommending the car. It could be a 5 star 10/10, but it’s just got too many other issues that are holding it back.
    Value
  • 5
    • Build Quality
  • 5
    • Reliability
  • 3
    • Exterior
  • 8
    • Interior
  • 7
    • Features
  • 7
    • Fun
  • 7
    • Performance
  • 7
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 05/13/2025 04:26 PM

Thank you for sharing your impressions of your 2023 Hyundai. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumer's preferences. We have forwarded your information to the appropriate department. ^cc
NP
gravatar
Nagamohan P.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2025
Verified Review

Total Loss of my Money I put in this car

Total Loss of my Money I put in this car
    Value
  • 1
    • Build Quality
  • 7
    • Reliability
  • 5
    • Exterior
  • 1
    • Interior
  • 1
    • Features
  • 6
    • Fun
  • 9
    • Performance
  • 8
    • Comfort
  • 10
    • Styling
  • 1
Hyundai Motor America responded on 05/13/2025 03:27 PM

We appreciate you sharing your feedback regarding this vehicle Nagamohan. We have forwarded your information to the appropriate department. ^cc
SM
gravatar
Stephen M.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/13/2025
Verified Review

Depreciation is a Killer

Generally a good vehicle, but the depreciation on the vehicle has been disappointing. While operating costs are very low, the depreciation of the value of the vehicle has made this a poor choice economically.
    Value
  • 1
    • Build Quality
  • 8
    • Reliability
  • 8
    • Exterior
  • 9
    • Interior
  • 5
    • Features
  • 6
    • Fun
  • 8
    • Performance
  • 10
    • Comfort
  • 7
    • Styling
  • 8
DK
gravatar
Daniel K.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2025
Verified Review

It is a decent car

Overall an ok car. The data on charging
    Value
  • 3
    • Build Quality
  • 6
    • Reliability
  • 7
    • Exterior
  • 5
    • Interior
  • 4
    • Features
  • 6
    • Fun
  • 4
    • Performance
  • 5
    • Comfort
  • 4
    • Styling
  • 8
Hyundai Motor America responded on 05/13/2025 02:36 PM

Hello Daniel, we appreciate you sharing your feedback regarding this vehicle. We have forwarded your information to the appropriate department. ^cc
RD
gravatar
Ron D.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
Verified Review

Great car

Awesome car, probably the nicest car I have ever driven. Nothing negative to say about it.
Recommended
    Value
  • 10
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
DP
gravatar
David P.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
Verified Review

I2023 Ionic 4

Good build quality. Smooth and quiet
Recommended
    Value
  • 10
    • Build Quality
  • 10
    • Reliability
  • 8
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 8
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
AP
gravatar
Alex P.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/13/2025
Verified Review

Good But Needs a Few Changes to be Great

The Ioniq 5 has been an interesting experience these past 20 months. The car is fun to drive and all the latest tech is available and relatively easy to use. The biggest deficiency is a lack of a rear windshield wiper!! The back window can get covered with dust or mud and in hard rain, you cannot see out the back at all.
    Value
  • 7
    • Build Quality
  • 10
    • Reliability
  • 9
    • Exterior
  • 8
    • Interior
  • 10
    • Features
  • 9
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
TB
gravatar
Thomas B.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
Verified Review

Love my Ioniq

The only thing this car lacks is a rear window wiper. The back window quickly becomes dirty and the down flow of the air from the diffuser isn't sufficient to keep the window clear.
Recommended
    Value
  • 10
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 9
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
OB
gravatar
Oliver B.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2025
Verified Review

Electrical architecture letdown

Low ground clearance makes it a challenging vehicle in northeastern United States in the snow. Lack of rear wiper makes rear visibility challenging to non existent and wing mirrors are somewhat too small for good visibility in the absence of a functional rear view mirror. Additionally, snow will pack up into the suspension and forward compartment. Cold weather battery performance is abysmal losing 40% of range at -20deg F. Cold weather fast charging is slow despite preconditioning the battery at roughly 60kw. Requirement to sign up for emails for a NACS to CCS adapter. I can’t request the adapter without email subscriptions. The winter performance of the batteries, combined with slow fast charging, and a paucity of DCFC availability in rural New England/NE USA makes it a difficult vehicle in the winter where day trips are routinely 225 miles without the availability of fast charging. 12v charging algorithms ruined the 12v lead acid battery in 30k miles leaving me repeatedly stranded requiring jump starts and ultimately battery replacement despite statement by dealership that the battery was good. This would have been devastating for someone without an understanding of the low vs high voltage EV architecture, 12v circuit electrical knowledge and the understanding of principles of jumpstarting. low conductivity coolant replacement was unable to be accomplished at dealership due to lack of appropriate part/tools. Suggests inadequate training of tech staff at dealerships for routine maintenance tasks.
    Value
  • 3
    • Build Quality
  • 7
    • Reliability
  • 3
    • Exterior
  • 7
    • Interior
  • 7
    • Features
  • 6
    • Fun
  • 3
    • Performance
  • 9
    • Comfort
  • 8
    • Styling
  • 7
Hyundai Motor America responded on 05/13/2025 01:45 PM

Thank you for sharing your concerns with us Oliver. This information has been forwarded to your case manager for further handling. ^cc
RH
gravatar
Robert H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
Verified Review

Buzinga

Vehicle continues to perform as promised. Operating costs are lower than the ICE vehicle it replaced.
Recommended
    Value
  • 8
    • Build Quality
  • 9
    • Reliability
  • 6
    • Exterior
  • 7
    • Interior
  • 8
    • Features
  • 8
    • Fun
  • 8
    • Performance
  • 10
    • Comfort
  • 8
    • Styling
  • 7
VM
gravatar
Victor M.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/12/2025
Verified Review

Good vehicles but needs a few things

Need a wiper in rear view window.
    Value
  • 6
    • Build Quality
  • 7
    • Reliability
  • 8
    • Exterior
  • 8
    • Interior
  • 8
    • Features
  • 7
    • Fun
  • 8
    • Performance
  • 8
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 05/12/2025 09:02 AM

Good morning Victor, we appreciate you sharing your feedback regarding your 2023 Hyundai IONIQ 5. We have forwarded your information to the appropriate department. ^cc
DS
gravatar
David S.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
Verified Review

First time Hyundai buyer and it won't be our last!

From the time I met Mitch Martin at Balise Hyundai in Fairfield to "explore the possibility" of making the leap to an EV, I was sold. Mitch and the rest of the Balise group were so informative, so non-pressuring and so patient with the thousand questions I had about the car. Buying the Ioniq 5 has proven to be a terrific investment, easy to learn about (and there's a LOT to learn for a brand new EV owner...), and provided a totally fun car to drive.
Recommended
    Value
  • 10
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 9
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
AF
gravatar
Antje F.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
Verified Review

Love it!

Great experience! Long range, smooth and quiet ride. The only thing it lacks is a rear windshield wiper, oh well, minor details.
Recommended
    Value
  • 9
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
JL
gravatar
JOSEPH L.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/10/2025
Verified Review

Failed ICCU unit

Really enjoying this vehicle , but the failed ICCU is a concern
    Value
  • 8
    • Build Quality
  • 8
    • Reliability
  • 3
    • Exterior
  • 8
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 8
Hyundai Motor America responded on 05/12/2025 07:34 AM

We would like to address the concerns you have with your vehicle Joseph. One of our specialists will be reaching out shortly for further assistance. Thank you. ^cc
Displaying 20 Reviews

Businesses Near You

  • Hyundai Dealer
  • Used Car Dealer
  • Auto Maintenance
98%
Towne Hyundai Orchard Park
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4081 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(56 ReScores)
Appointments
  • Hyundai Dealer
  • Genesis Dealer
  • Auto Maintenance
100%
Lee Johnson Hyundai of Everett
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(195 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(45 ReScores)
  • Hyundai Dealer
  • Auto Repair
  • Auto Maintenance
98%
Duncan Hyundai
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1628 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(55 ReScores)
Appointments
  • Hyundai Dealer
  • Auto Repair
  • Auto Maintenance
96%
Tim Moran Hyundai
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4366 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(112 ReScores)
Appointments
  • Hyundai Dealer
  • Auto Repair
  • Auto Maintenance
97%
Lee Johnson Hyundai of Everett
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4491 Reviews)
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(172 ReScores)
Appointments
  • Hyundai Dealer
  • Auto Repair
  • Auto Maintenance
97%
High Desert Hyundai
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1675 Reviews)
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(44 ReScores)
Appointments
  • Hyundai Dealer
  • Auto Repair
  • Auto Maintenance
97%
Jim Click Hyundai of Green Valley
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1408 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(113 ReScores)
Appointments
  • Hyundai Dealer
  • Auto Repair
  • Auto Maintenance
97%
Hamilton Hyundai
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(245 Reviews)
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(10 ReScores)
Appointments
  • Hyundai Dealer
  • Auto Repair
  • Auto Maintenance
97%
Don Wood Hyundai
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(667 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(24 ReScores)
Appointments
  • Hyundai Dealer
  • Auto Repair
  • Auto Maintenance
95%
Jim Click Hyundai Auto Mall
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3608 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(121 ReScores)
Appointments
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.