My Ioniq 5
The charging options were not explained well. We were not told about Hyundai's Level 2 charge or optionally the $400 charging credit. We had to ask then take action from there. We were provided a level 1 charger, but we were not told told about the different amp settings that it could use. If we could have charged at 12 amps that would have helped a lot. We found that the level 2 charger offered was a hard wired charger that had to be installed by a Hyundai approved installer. I checking with them they did not serve our area...sooo our only option was the $400 credit. When checking with Hyundai customer service, we were given the wrong phone number for the provider. We ended up buying a portable level 2 charger that has made the use of our Ioniq 5 much better even reasonable (we can charge to full over night on as needed). We also had an issue with one of the tires. We had a nail in the side wall. We were told that is was not repairable and had to buy a new tire. We were told the new tire was not covered under the bumper to bumper warranty, and that tires are warranted only to those who bought the tires. I indicated the Hyundai had bought the tires and had the warranty, therefore they should provide the refund. We were told that we had to go through Michelin to get coverage, and I felt like we were abandoned and Hyundai could pick and choose what is covered and what is not (bumper to bumper?). We were given Michelin's number and after much interface was provided a refund for the cost of the tire we were billed by Murdock Hyundai. I feel that Hyundai should prove a detailed explanation of the charging options and how the charger provided worked. If you have a brand new car and can not use it due to charging issues that gives one a very bad experience and develops a very very bad opinion. This is a very important aspect of an electric vehicle, being able to charge it timely. Your dealers need to be much bettered trained and sensitive to the needs of their BEV customers. BEV customers should not be left out in the cold and provided with little or no assistance. BEV customers should not have to self train and provide their own support. We also had a door handle that was off colored. This was corrected timely. We leased this vehicle, due to the $7,500 credit provided.
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Verified Owner
