Communication breakdown
Took car for oil change Thursday. Oil change was complete but service found a leak in the oil filter housing. Said part was ordered & could be done next day. I left the vehicle. The next day Friday, I called to check on progress. The associate from the day before was unavailable, I was told, I left a number for call back it was about 12:30.. Heard nothing. Around 2:30 I called again, was told associate was unavailable, I asked to speak to a manager, he was unavailable. Left my number never heard back. Now it’s Saturday. Called to get an update. Associate not available, manager, unavailable. Decided to just go get my vehicle, now I’m pissed. On the way to get my vehicle I finally get a call & I’m told the part was delayed & wouldn’t be in until Monday told the person I was on my way to get car now. I picked up my car & considered taking it to another dealership. I called them & told them the story they said they’d have to run a diagnostic before they could determine the issue. I ended up taking it back to Dundalk to be fixed since they already had the part. I read the reviews on service for this location and found dozens of similar issues.
All that was necessary to avoid this situation was a simple call back as a courtesy.
I worked in customer service for an insurance company for years. All a customer wants to know is that they are not forgotten.
Also, you use to get the fluids topped off & car washed as a courtesy, don’t get those now either . The very day I picked up my car it notified me that my windshield washer fluid was low & there was a possible recall on the tow package. I got this car March 2024 and at the time I took it in, March 2026, it had 6,200 miles on it. The only reason I bought Hyundai was because my fiancée insisted I buy hybrid for gas mileage and the warranty. My car that was totaled was 2018 Rogue & Nissan Rogue didn’t have a hybrid Rogue any longer.
Verified Owner
