Looks great, but disappointing so far...
I'm so grateful to have had a few Hyundai's in the past decade, so I was excited to make a bold move and lease a 2025 Tucson HEV with the Convenience package. My last Tucson (2023) was wonderful, virtually no issues at all and I was actually debating keeping it since it really was an excellent model. My expectations were high, but I haven't been unhappy yet - until about 3 months after receiving the vehicle, that it.
The first (but not last) problem was the driving cameras. The vehicle's driving convenience features would take me out of my lane unexpectedly, turn off randomly and even just stop working mid-cruise. It was frustrating and anxiety-inducing, so I brought the vehicle in to the dealership for assistance. The dealership was unhelpful and lacked any customer service, but after 3 attempts and a new dealership, the problem was finally resolved. This issues took over 4 months to find, and it was a single camera malfunction.
The next problem happened a few months later and still persists. Bluelink and my remote sporadically stop working. There seems to be no rhyme or reason to the error, sometimes a reset fixes the issue, often time is does not. As a feature of my brand new vehicle, I would hope Hyundai can resolve these issues so I can go back to having a good driving experience.
Overall, I was hoping for another great experience with a new Hyundai HEV, but it seems like the new Tucsons have traded some of their quality for quantity. There were so many great features that I added to my car because they were described as being helpful, yet the past year of having the 25 Tucson has been the largest auto-related headache I've ever experienced.
Verified Owner
