2023 Hyundai Tucson Reviews - Verified Owners

Category Summary

(Avg. out of 10)

Reviews

4.5

(2174 Reviews)

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Krista J.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

Lemon

Bought the suv new and was the first to drive it. I really wanted the Tucson, and was excited to drive it. It was great for about a month and then the electronic system started acting up. The first time I went to use the gps my entire infotainment system and sound went down. Took to the dealership and they said it had a recall but they couldn’t get the part; so they did a quick restart of the system and I was on my way. This happened at least three more times before I got the replacement part installed. The new part lasted a month and the same thing happened. The warning sign that my infotainment system was about to crash was always that my school zone/ speed camera speed alerts would stop going off. Usually, within a few days after that my system would completely stop working. I would have a picture on my screen but no sound in the entire car: no gps directions, no phone, no music, and no warning system. I did some googling and found out this is a problem that has plagued the Tucson and the Sonata for over a decade. To make matters worse the dealership that I took my vehicle to acted like I was not just an inconvenience but also lying. They tried to tell me that my vehicle had no warnings on speed camera zones and one time told me they “fixed” it when I got into the vehicle nothing worked. I was beyond frustrated, mind you the vehicle had was than 3000 miles because I only drive about 10 a day round trip. Long story short, I tried it in on a more reliable brand.

Hyundai Motor America responded on 05/15/2025 07:03 AM

Thank you Krista for sharing your feedback regarding your 2023 Hyundai Tucson. We have forwarded your complaint to a case manager who will be able to further address your concerns. ^cc

Steve C.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

I was told it would be 3 hours for my service. After 5 hours I sent an email, but got no response. I tried calling service, but got no answer. I called the sales department, but the person who answered the phone didn't seem to know how to get up and go over to the service department in order to help me. I finally had to just go there and hope my car would be ready. It happens that it was, just as I showed up.

Hyundai Motor America responded on 05/14/2025 02:29 PM

Hello Esther, we appreciate you sharing your feedback. We have forwarded your information to the appropriate department. ^cc

Christie M.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

Not nice car

Fun to drive

Dennis H.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

Only concern wind noise at interstate speeds

Engine acceleration when passing excellent

Recommended

Caryn W.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

poor quality and customer service

chrome peels, breaks vibrate, dealer will not address these issues

Hyundai Motor America responded on 05/14/2025 11:44 AM

Thank you for bringing your vehicle concerns to our attention Caryn. One of our specialists will reach out shortly to further address your concerns. ^cc

Rebecca M.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

Happy

Great car!

Recommended

David C.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

Great SUV

The Tucson is a spacious SUV with great exterior styling and a decent interior, but it lacks engine power.

Recommended

Linda E.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

Reliable

This model is so comfortable and to date no major issues . A friend loved it and bout the 2024

Recommended

Lori S.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

Great small suv

First time buying this brand. So far I’ve really enjoyed driving it. It has all the bells and whistles I wanted for a good price. I loved the design. I just wish the console was open all the way through underneath like the palisade though. Otherwise, I think it just about perfect. But I’m waiting to see how expensive the cost of Blue Link is after my 36 months is up.

Recommended

Donald M.

2023 Hyundai Tucson

Verified Owner

05/14/2025

Verified Review

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Cherie F.

2023 Hyundai Tucson

05/14/2025

Reliable Good safety features

I had to buy new when I bought my Tuscon. It is a great vehicle but the safety features don’t always work. Also the charging pad and the Bluetooth don’t always work as well. I bought my vehicle from a great dealership but I will never go to them for service again. They are incredibly rude and hard to deal with. My salesman is the best part of that dealership. He is the only reason I would go back to them if I decided to buy another Hyundai in the future.