BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(458 reviews)
78

ME
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MAYTE E.
Hayden, ID
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2023
verified customerVerified Customer
10
Category: Service
Pleasant and professional
Pleasant and professional Service Dept crew. They were quick, thorough, and ended being cheaper than originally quoted. A very nice experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:18 PM

Thank you for your kind review, Mayte! We are so pleased to hear that you had a pleasant and professional experience with our Service Department. We strive to provide our customers with the best service possible, and it's great to hear that we exceeded your expectations. We appreciate your business and look forward to serving you again in the future.

Employees worked with

JT
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JEFFERY T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2023
verified customerVerified Customer
10
Category: Service
Oil change
As usual, the service was top notch. The job was done in less time than was estimated.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:09 AM

Thank you for your continued loyalty, Jeffery! We are so pleased to hear that the service was top notch and that the job was completed in less time than estimated. We strive to provide the best service possible and are glad that we could exceed your expectations.

Employees worked with

WF
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WARREN F.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2023
verified customerVerified Customer
9
Category: Service
Ranger Pickup
Well done and quick
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2023 11:51 AM

Thank you for your kind review, Warren! We are so pleased to hear that your experience with us was well done and quick. We strive to provide the best customer service and we are glad that we could meet your expectations. We look forward to seeing you again soon!

Employees worked with

JH
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JOSEPH H.
Colville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2023
verified customerVerified Customer
10
Category: Service
Excellent service
As It has been for the last 3+ years, service has been fast ,efficient and through. Service personnel are always polite and keep you informed of any additional items that may need to be serviced and the time and cost for these services. Great dealership.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2023 11:53 AM

Thank you for your continued loyalty and support, Joseph! We are so pleased to hear that our service has been fast, efficient, and thorough. We strive to provide the best customer service and are glad that our service personnel have been polite and kept you informed. We appreciate your business!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2023
verified customerVerified Customer
10
Category: Service
Excellent service .
Everyone was very professional and polite. They answered all my questions and provided helpful information.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2023 11:53 AM

Thank you for your kind review! We are so pleased to hear that our team was professional and polite, and that they were able to answer all your questions. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2023
verified customerVerified Customer
10
Category: Service
Excellent
My service contacts were polite and personable.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:17 PM

Thank you for your kind review! We are so pleased to hear that your service contacts were polite and personable. We strive to provide the best customer service possible and are glad that we could meet your expectations. We look forward to seeing you again soon!

Employees worked with

RR
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RICHARD R.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2023
verified customerVerified Customer
8
Category: Service
Fast service
Took me in without appointment as battery went dead. Out in an hour.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2023 04:12 PM

Thank you, Richard, for taking the time to share your experience with us. We are so glad to hear that we were able to get you back on the road quickly. We strive to provide excellent customer service and it's great to know that we achieved that for you. We appreciate your business and hope to see you again soon.

Employees worked with

RB
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RONALD B.
Oakesdale, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2023
verified customerVerified Customer
10
Category: Service
Long but good
Longer than normal wait which isn’t normal there. They were pretty busy. Understandable for sure. Love going there, Gr8 people and Gr8 service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you for your review, Ronald. We appreciate your business and are glad to hear that you enjoy coming to Mike White Ford of Coeur d'Alene. We apologize for the longer than normal wait time and understand that it can be inconvenient. We strive to provide the best service possible and will continue to work hard to ensure that our customers have a great experience. Thank you again for your feedback.

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2023
verified customerVerified Customer
10
Category: Service
great
was treated very well
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you for your kind words! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2023
verified customerVerified Customer
10
Category: Service
quick , courteous , professional
This is why I keep coming back to Mike White Ford, these guys greet you with a smile, ask all the right questions and get the service complete in the time they quoted me.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you for your kind words! We are so glad to hear that you keep coming back to us for your service needs. We strive to provide excellent customer service and are glad that we were able to meet your expectations. We appreciate your business and look forward to seeing you again soon.

Employees worked with

EB
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ERIN B.
Coeur D Alene, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/25/2023
verified customerVerified Customer
0
Category: Service
Forgotten customer
I scheduled an appt for a tire rotation. Dropped my car off on time with Brent. I was told it would take approx an hour to an hour and fifteen minutes to complete, maybe done earlier since it was just getting the tires rotated. I told him I would wait in the lobby. After waiting an hour, I checked in to make sure I heard him correctly on the wait time. And he reassured me that I heard him correctly. He checked for my paperwork, had someone call to see if my car was getting worked on, but my car was just sitting there for that entire hour, like myself, and my paperwork was misplaced. My tires never got rotated, this was a complete waste of my time. This was not my first issue with the service department regarding my tires. I definitely won’t be back unless it’s for something covered under the tire warranty.
Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2023
verified customerVerified Customer
10
Category: Service
Great service
Clean facilities. Friendly professional staff.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:29 PM

Thank you for your kind words! We are so pleased to hear that you had a great experience with us. We strive to provide excellent customer service and a clean environment for our customers. We appreciate your business and look forward to seeing you again soon.

Employees worked with

BL
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BRIAN L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2023
verified customerVerified Customer
10
Category: Service
Exceeding expectations.
Had a couple small issues with my car I asked them to look at. Both were addressed at no extra cost.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:29 PM

Thank you for your review, Brian! We are so glad to hear that we were able to address your issues without any extra cost. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

Verified Customer
Pinehurst, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2023
verified customerVerified Customer
10
Category: Service
What tity are you referring e?
They changed the oil without spilling a drop. Amazing.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2023 01:28 PM

Thank you for your kind words! We are so glad to hear that your oil change went smoothly. We strive to provide excellent service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

RL
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Rick L.
RATHDRUM, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2023
verified customerVerified Customer
10
Category: Service
Service my F250 to include fuel filter change
Very courteous. Got right to work on my pickup and completed the work thoroughly and quickly.

Very pleased.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2023 01:28 PM

Thank you for your kind words, Rick! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and quality workmanship, and we are glad that we were able to meet your expectations. We appreciate your business and look forward to serving you again in the future.

Employees worked with

SM
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STEPHANIE M.
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2023
verified customerVerified Customer
9
Category: Service
Great customer service
Very friendly and communicative I really appreciate that!! Great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2023 04:05 PM

Thank you so much for your kind words, Stephanie! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon!

Employees worked with

CE
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CURTISS E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2023
verified customerVerified Customer
9
Category: Service
Regular service
The parts department people were helpful.
The service team did a good job with the multipoint inspection. The service desk did a good job explaining what was to be done and the results of their work.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2023 04:05 PM

Thank you for your kind words, Curtiss! We are so pleased to hear that our parts department and service team provided you with the helpful and knowledgeable service you deserve. We strive to ensure that our customers have the best experience possible and are glad that we were able to meet your expectations.

Employees worked with

MS
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MICHELLE S.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2023
verified customerVerified Customer
10
Category: Service
Excelent Service. The work was performed in a very timely maner.
The Gentlemen in the Mike White Ford service center were very professional and was ready to take my vehicle that I had scheduled a service for. The car was returned in short order and I was on my way.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2023 11:02 AM

Thank you for your kind words, Michelle! We are so pleased to hear that you had a great experience with our service center. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

JA
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JUAN A.
Spokane, WA
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2023
verified customerVerified Customer
10
Category: Service
Great
Great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/07/2023 02:46 PM

Thank you for your kind words, Juan! We are so pleased to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

JB
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JASON B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2023
verified customerVerified Customer
10
Category: Service
Another great experience
My wife's vehicle needed an oil change, tire rotation, and new rear brakes. The service was all done on time and well. They kept me updated on the timing, and I chose to wait in their lounge, drink coffee, and get some work done. Super smooth and effortless experience every time I'm here. They do great work.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/07/2023 10:01 AM

Thank you for your kind words, Jason! We are so glad to hear that your experience with us was smooth and effortless. We take pride in providing excellent service and we are glad that we could meet your needs. We appreciate your business and look forward to serving you again in the future.

Employees worked with
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