CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

DR
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DAVID R.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
verified customerVerified Customer
Category: Service
EVERYTHING WAS COMPLETED WHEN PROMISED.
Tyler took care of me like he has evertime im at the dealership, he is a very professional service rep.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/27/2020 02:42 PM

David, thank you for the fantastic review! We're so proud of Tyler and will be sure to pass along your kind words to him! It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BD
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BARBARA D.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/25/2020
verified customerVerified Customer
Category: Service
good
great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/26/2020 03:04 PM

Barbara, thank you for the good review! We're so glad that you had such a great experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TA
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TIMOTHY A.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
verified customerVerified Customer
Category: Service
Easy and quick
Just an oil change, but performed quick and professionally. Facilities are clean, neat, and comfortable to hang out for the 40 minutes oil change took.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/21/2020 02:12 PM

Timothy, thank you for the great review! Quick and professional are two of our biggest goals! We're so glad that you enjoyed our facilities and were comfortable while you waited! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RR
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RHYLAIGH R.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customerVerified Customer
Category: Service
Customer
I am continually and deeply touched and rewarded by the kind, caring, compassionate and professional service I always receive from the employees who word for Mike White Ford. There is an incredibly high level of integrity that comes from every moment of experience that I have been Blessed to have at this dealership. Thank you!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/21/2020 02:10 PM

Rhylaigh, thank you for the phenomenal review! We are truly blessed to have you as a customer and the opportunity to serve you! Your kind words mean a lot and we will be sure to pass them along to all departments. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


PB
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PAM B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
verified customerVerified Customer
Category: Service
Oil change
They’ve always treated me with respect, and the services preformed on my car fast and complete. Excellent service, and very professional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:27 PM

Pam, thank you for the phenomenal review! We firmly live by the idea of treating our customers like they're our family, friends and neighbors - because our customers truly are! Thank you for the kind words! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TC
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TRACI C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2020
verified customerVerified Customer
Category: Service
Customer service
Appreciate the friendly service as always, appreciated I was NOT asked to or harassed about NOT wearing a mask, and appreciated the extra mile the guys went when I had made mention about one of my windshield cleaner sprays nozzles not working to check it out and fix it even though my oil change and tire rotation was done and my car was ready to go.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:19 PM

Traci, thank you for the 5 star review. We're so glad that we were able to take an extra peek at your windshield cleaner nozzles for you! We love going the extra mile! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MH
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MARCELLA H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
verified customerVerified Customer
Category: Service
Always great service
Didn't have an appointment just dropped it off because I had a flat tire. They contacted me right away to let me know when they would be able to get a new tire and when it would be done. Also checked everything else out on the car. Friendly service, good price.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/14/2020 02:45 PM

Marcella, thank you for the great review! Flat tires are never fun! We're glad that we were able to get it taken care of and get you safely back on the road. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RG
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RICHARD G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
verified customerVerified Customer
Category: Service
oil change / tire rotation
good job, reasonable cost, nice facility
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/14/2020 02:44 PM

Richard, thank you for the good review! We're so glad that your service work was completed successfully and reasonably. We're also glad that you enjoyed our showroom! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TD
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THOMAS D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
verified customerVerified Customer
Category: Service
Service
The employees in the service department were courteous and professional. My vehicle was serviced on time and they explained when the brakes should be replaced in the future.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/14/2020 09:04 AM

Thomas, thank you for the excellent review! We're so glad that your service experience was timely and professional! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RM
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RAYMOND M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
verified customerVerified Customer
Category: Service
Friendly and helpful service
Just ordered a new bronco sport. Seth was patient and answered all of my questions with the limited available information at this time. Looking forward to our new Bronco.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/14/2020 09:02 AM

Raymond, thank you for the great review! We're so excited for you and your Bronco Sport! We'll be sure to pass along your kind words to Seth! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DB
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DENNIS B.
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/13/2020
verified customerVerified Customer
Category: Service
OIL CHANGE
WE ASKED THE TECHS NOT TO MOVE SEAT AND PLEASE DON'T TOUCH THE MIRRORS OR SWITCHES. THE HEADLIGHTS USED TO GO ON AUTOMATICALLY AND OFF WHEN WE GOT OUT OF THE TRUCK. NOW WE CAN'T GET IT BACK TO THE WAY THEY WERE! WE ARE 77 YEARS OLD AND NOT UP TO DATE ON THE LATEST TECHNOLOGY.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:35 PM

Dennis, thank you for taking our call regarding your concerns. As we explained, there are times where we are required to move seats to safely move the car, but this was not the case in your vehicle as we did not change the seat position at any time.

In regards to the headlight issue, your headlights are working as designed, which does not offer the automatic on/off feature. We're glad to answer any further questions you may have on the matter by calling the service manager Ed Baker at (208) 664-9211 or your service advisor Kevyn Erbe (208) 664-9211. Thank you.


AP
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ALAN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
verified customerVerified Customer
Category: Service
The Works
right in time. checked on tires while I was waiting. Tire pricing sounds very good
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2020 03:22 PM

Alan, thank you for the 5 star review! We're so glad that your service experience went well and that you were pleased with the tire pricing! We stand by our lowest price guarantee! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TH
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THOMAS H.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2020
verified customerVerified Customer
Category: Service
Service
Excellent service in a timely manner with staff who acted professionally and with competence.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/12/2020 04:00 PM

Thomas, thank you for the excellent review! We're so glad that your service experience was timely, professional and conducted with competence! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KL
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KIMBERLEY L.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2020
verified customerVerified Customer
Category: Service
Very nice
Nice team and very attentive
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2020 02:43 PM

Kimberley, thank you for the good review! We're so glad that you found our team to be both nice and attentive! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MF
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MARK F.
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
verified customerVerified Customer
Category: Service
Service
Very courteous and on time.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/27/2020 03:38 PM

Mark, thank you for the 5 star review! We're so glad that you found your service experience to be courteous and timely. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


AD
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ARTHUR D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
verified customerVerified Customer
Category: Service
Convenience, courtesy, excellent service
Car was in for routine service but this dealership does it well, start to finish, there are only good things to say. Thank you!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/27/2020 03:26 PM

Arthur, thank you for the fantastic review. Routine maintenance is key to a long-lasting vehicle and we're so glad that you're on track for a long lasting Ford! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


AB
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ANGELA B.
Coeur D Alene, ID
Dodge RAM25
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
verified customerVerified Customer
Category: Service
Always good
Thanks for getting the truck done! Always good service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/27/2020 03:24 PM

Angela, thank you for the good review! We're so glad that you and your truck had a good experience and it sounds like it's one of many good experiences! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CH
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CINDY H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
verified customerVerified Customer
Category: Service
owner
Always pleased to go to service my car great people kind and nice answers all questions.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/23/2020 03:19 PM

Cindy, thank you for the great review! We're so glad that you were pleased with your service and enjoyed your interactions with our team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SC
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SANDRA C.
Mead, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
Efficient, Fast Service, Respectful
Even though we live in Washington it was worth the trip to Idaho to buy our New 2019 ford escape! We just needed a oil change and we got full service in 1 hour ? I hope I do not need another car but if I did this would be the only place I would go too!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/21/2020 04:36 PM

Sandra, thank you for the 5 star. We're so grateful for you making the journey over from Washington! We're so glad that you find it to be worthwhile both for vehicle sales and service! We hope you're still enjoying your new 2019 Escape! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KP
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KATHLEEN P.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2020
verified customerVerified Customer
Category: Service
Friendly and helpful employees
I was able to easily make an appointment on line, drove in any they got right to me
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/21/2020 04:34 PM

Kathleen, thank you for the great review! We're glad that you enjoyed our employees and the ease of making an appointment! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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