Verified CustomerScott, thank you for your compliment on our staff. We've left a few messages to try and clear up the situation regarding your brakes and would love the opportunity to discuss this further! Please call 208-664-9211 and ask for Cole (your service writer) or Ed Baker (our service manager) at your earliest convenience. Thank you!
Verified CustomerThomas, thank you for the 5 star review! We're so thankful for you and all essential workers during this time. It is an honor to be able to offer our thanks! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerJerry, congratulations on reaching your first service! You are awesome! Thank you for the 5 star review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerFrederick, thank you for the excellent review! We're so glad that your oil change and recall item were taken care of successfully! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again!
Verified CustomerTom, thank you for the 5 star review. We're all human and make mistakes sometimes. Thank you for being understanding! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again!
Verified CustomerMarlo, thank you for the fantastic review! We're so glad that Cole took such excellent care of you! We'll be sure to pass along your kind words to him! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerRick, thank you for the compliment on the mechanical work. We appreciate your feedback on how your service experience felt. 9/10 times, the services writers may appear to be goofing off but are actually discussing difficult service situations. They tend to deal with stressful or complicated situations with humor and I can completely see how that could come off the wrong way. We have discussed the situation internally and made adjustments. Thank you for your feedback. We look forward to serving you again and showing you a better service experience.
Verified CustomerAnonymous, thank you for the 5 star review! "Best oil change experience I've ever had" is high praise and we really appreciate it! We'll be sure to pass along your kind words to Cole! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerWilliam, thank you for bringing this issue to our attention. 3 hours is completely outside of the norm for our oil changes. Normally they take about an hour or less. We agree - that's not okay. We have taken steps internally to make sure that this is not repeated. We hope that we have the opportunity to serve you again so that we can show you the service experience that you deserve. Thank you for choosing Mike White Ford!
Verified CustomerBradley, thank you for the good review! We're glad that we are beginning to earn your trust and look forward to 100% confidence! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerRandall, thank you for the great review! We can't always promise to be done earlier than we say, but we're always happy when we can beat expectations! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerMike, thank you for the good review! We're so glad to hear that you had yet another positive experience! We'll be sure to keep them coming! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the kind review! Speedy, friendly and helpful are three of our most important goals! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the excellent review! We're so glad to hear that your service experience was so successful. It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerDarla, thank you for the 5 star review. Fast, friendly and thorough are always our goals! We're glad that you enjoyed the car wash as well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the great review! We really appreciate the compliments on both our staff and our waiting room. We're very proud of both. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerNick, thank you for the excellent review! Professional, friendly and competent are always our goals! We are proud to be your go-to place! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerMarilyn, thank you for the great review! There are a variety of reasons why an oil change appointment can go longer than the hour estimate but there aren't any excuses for it. We apologize for the lack of communication and will make a note to visit this with our team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the nice review! We're so glad that your oil change went so well and you enjoyed meeting our staff! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerLyle, thank you for the great review! We're so glad that the service went well and thank you for the feedback on the sticker! That's very good information for us to know! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
