CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

LK
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LAURA K.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2020
verified customerVerified Customer
Category: Service
People kind, comfortable waiting area
I obtained an appointment within a week of my call for an oil change. People were pleasant and friendly and the waiting area was comfortable but I admit it was noisy with all the pages on the loudspeakers for employees I assume. No way was I going to forget this appointment... I received an email, two or else three text messages and even a phone reminder the day before the appointment. Timely service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/26/2020 10:22 AM

Laura, thank you for the kind review! We're so glad that you found the waiting area comfortable and you were able to get in for your appointment quickly. We apologize for the noise level - some days are more raucous than others with pages and we're sorry that it took anything away from your comfort. We'll look into turning down the volume in the showroom/waiting area. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RL
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RICK L.
Kellogg, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
verified customerVerified Customer
Category: Service
They did a really good job
Took extra time to explain everything to us
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/20/2020 02:47 PM

Rick, thank you for the kind review! It's really important to us that our customers know why we make our recommendations because that's the kind of service that we want for ourselves as well! We treat our customers like family because they truly are! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TH
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TRENT H.
Osburn, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/17/2020
verified customerVerified Customer
Category: Service
Service work
I arrived 10 minutes before appointment. Truck was taken in at 2:00 which was the appointment time. Truck was finished at 2:45 and brought out into the parking lot. I sat and waited for paperwork to be finished until 3:45. An hour wait did not make me very happy.
Recommended

CD
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CHRISTOPHER D.
Pinehurst, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
verified customerVerified Customer
Category: Service
great people
great service dept
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/18/2020 04:35 PM

Christopher, thank you for the great review! We're so glad that your service experience went so well and we look forward to serving you again in the future! Thank you for choosing Mike White Ford!


RF
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RICHARD F.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
verified customerVerified Customer
Category: Service
Quality of service
Friendly and fast
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/14/2020 03:56 PM

Richard, thank you for the 5 star review! Friendly and fast are two of our biggest goals and we're so glad that we met those for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SB
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SHELLEY B.
Liberty Lake, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2020
verified customerVerified Customer
Category: Service
Courteous, on time.
Very friendly staff, courteous and helpful.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2020 03:59 PM

Shelley, thank you for the great review! From your description, it sounds like you had a great experience with us. We're always striving to improve and would love to know how we could have made your 4 star experience into a 5 star experience! If you have the time, please send us an email at marketing@mikewhitefordcda.com and let us know! Thanks! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SM
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SHAD M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2020
verified customerVerified Customer
Category: Service
Great Service
Cole did a great job on my service for a used truck that I recently bought.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2020 03:52 PM

Shad, thank you for the great review! Congratulations on the truck purchase! We'll be sure to pass along your kind words to Cole! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KJ
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KATHY J.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
verified customerVerified Customer
Category: Service
as always, good service - nice people
this was a vehicle service. we were waiting for the amount of time that we were told. nice guys to deal with
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2020 03:50 PM

Kathy, thank you for the nice survey! We're so glad that you had good service and enjoyed your interactions with our employees! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!


GR
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GABRIEL R.
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
verified customerVerified Customer
Category: Service
Friendly
Great friendly employees. Waiting room very comfortable. Did a timely job.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2020 11:58 AM

Gabriel, thank you for the fantastic review! We're so glad that you enjoyed your interaction with our employees and that you were comfortable while you waited! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2020
verified customerVerified Customer
Category: Service
Excellent
Wonderful experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2020 01:25 PM

Anonymous, thank you for the excellent review! We're so glad that you had such a wonderful experience! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CM
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CATHERINE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
verified customerVerified Customer
Category: Service
Wonderful day
I went in for an oil change and I ended up getting my husband to buy another new car. Wonderful experience with Kenny B. as our salesman. They checked my breaks and other fluids also.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2020 01:23 PM

Catherine, thank you for the wonderful review! Congratulations on the new vehicle! We'll make sure to pass along your kind words to Kenny. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RC
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REX C.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
verified customerVerified Customer
Category: Service
Quick and helpful service
They never disappoint
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/30/2020 04:28 PM

Rex, thank you for the 5 star review! We're so glad that you enjoyed your service with us. We will always strive to avoid any disappointment! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
verified customerVerified Customer
Category: Service
Great service!
Great communication before your appointment with text reminders, and while your car is being serviced. Explains how well your car is operating and if it needs or will need attention in the near future. Fast appointment time.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2020 03:12 PM

Anonymous, thank you for the fantastic review! We're so glad that you felt well communicated with and that you were also able to get in quickly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SD
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SCOTT D.
Hauser, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
verified customerVerified Customer
Category: Service
Like part of a family
The entire crew at Mike White do a terrific job of leaving me with a sense of belonging. Sounds cheesy but from service to the front end, the employees all contributed positively to my needs. Of note was watching them get chairs so an elderly couple could sit outside. The receptionist came outside to offer my dog a treat. Like family.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2020 03:09 PM

Scott, thank you for the great review! We're so pleased that you felt like part of the family! Our customers are our number one priority and we always want everyone to be happy and comfortable! Four legged friends included! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JW
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JOSEPH W.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2020
verified customerVerified Customer
Category: Service
Personality of the people
To everyone involved in us buying a truck today was very comfortable and a pleasure to work with all
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2020 03:07 PM

Joseph, thank you for the kind review! It was truly a pleasure getting to know you and help you get into your truck! Congratulations again! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RW
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RICH ANN W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
verified customerVerified Customer
Category: Service
Fantastic Customer Service
I appreciated the honesty and quality of service. Special thanks to Cole for his excellent customer service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2020 01:57 PM

Rich, thank you for the excellent review! We're so glad that you had such a fantastic experience! We'll make sure to pass your kind words along to Cole! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Athol, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2020
verified customerVerified Customer
Category: Service
They always take care of my needs
Cole is the young man who I always to deal with and he is very polite and takes care of what ever I ask him to and answers all my questions.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2020 04:55 PM

Anonymous, thank you for the great review! We'll make sure to pass your kind words along to Cole! We're always striving to learn how to improve experiences and would love to know how to turn your 4 star experience into a 5 star! Please reach out when you have a moment and let us know! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JG
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JAMES G.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2020
verified customerVerified Customer
Category: Service
Service
No one in the waiting room or sales floor said hello or welcomed me in any way. The previous dealer and sales people made it a point to visit each person. Have one of your staff bring around a plate of warm cookies very hour or so.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2020 04:53 PM

James, thank you for the review. We have changed some of our normal procedures due to the Coronavirus pandemic. Out of respect for most of our customer wishes, we are trying to limit contact with our service guests unless they request assistance. Please do not take this as our being unfriendly or unwelcoming, as we love spending time with our customers. We're just trying to keep everyone safe in these complicated times. I will pass along your suggestion about cookies, as that isn't something that we did before but sounds like fun! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JA
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JOHN A.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
verified customerVerified Customer
Category: Service
Great service!!
Great service and was ready for pick up when promised..
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2020 04:49 PM

John, thank you for the 5 star review! We're so glad that you enjoyed your service with us and that we were able to make sure everything was ready on schedule! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
verified customerVerified Customer
Category: Service
Thank you
Awesome service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2020 04:47 PM

Anonymous, thank you for the awesome review! We're so glad that you enjoyed your service experience with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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