CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

GL
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GENE L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
verified customerVerified Customer
Category: Service
Easy and thorough
Easy in easy out and a thorough inspection work well done
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2020 04:45 PM

Gene, thank you for the great review! We're so glad that your service was easy and that the inspection met your expectations! That's what we want to hear! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
verified customerVerified Customer
Category: Service
Super nice people
On time, super nice and helpful, great people
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2020 04:44 PM

Anonymous, thank you for the super nice review! We're so glad that your service was timely and that you enjoyed spending time with our excellent team! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RM
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ROY M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
verified customerVerified Customer
Category: Service
People were friendly and on time
Did what they said on time.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2020 03:55 PM

Roy, thank you for the kind review. We're so glad that you enjoyed meeting our team members and that your service work was done well. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DM
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DENNIS M.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2020
verified customerVerified Customer
Category: Service
Mike White Ford
The personnel you have working for you.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2020 03:43 PM

Dennis, thank you for the 5 star review. We are very proud of the people that we have working here and we're glad that you had a great interaction with them! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DL
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DIANE L.
Spirit Lake, ID
Dodge BR1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2020
verified customerVerified Customer
Category: Service
Employees are always friendly
Get in and out as quick as possible
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2020 03:41 PM

Diane, thank you for the kind review! We're so glad that your experience with us was fast and friendly! We know you've got better places to be and we want to make sure that you get there! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RT
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RUTH T.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2020
verified customerVerified Customer
Category: Service
I get treated well.
In spite of coronavirus, service was good.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 02:30 PM

Ruth, thank you for the 5 star review. We're so glad that you felt treated well and enjoyed your service. These are complicated times but we're glad that we're able to keep taking care of our community! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DP
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DENNIS P.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2020
verified customerVerified Customer
Category: Service
Dennis Poncato
Cole was great
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 01:11 PM

Dennis, thank you for the great review! We'll be sure to pass your kudos along to Cole. We're always looking to improve and would love to know what would have turned a 4 star experience into a 5 star one. Please reach out and let us know! Continuous improvement is our motto! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JH
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JOHN H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2020
verified customerVerified Customer
Category: Service
Recent Service
Your tech did a awesome job cleaning the excess oil from the oil pan and skid plate ! Also keeping my truck clean ! Thank you for the excellent job !
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 01:05 PM

John, thank you for the awesome review! We're so glad that we were able to take care of the excess oil situation and get your truck back to you in better shape! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


WA
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WILLIAM A.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
verified customerVerified Customer
Category: Service
Professionalism and Efficiencie
Very professional people who work in a business where it counts the most to each customer.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 11:44 AM

William, thank you for the kind review. We work very hard to maintain professionalism and ensure a great experience for each customer. We're so glad that you had such a great experience as well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JW
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JOHN W.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
verified customerVerified Customer
Category: Service
Service
Took my daughter’s non-Ford for service. All the same level of service and helpfulness as for me and my F150.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 11:41 AM

John, thank you for the 5 star review! We're passionate about all makes and models of vehicles and it was our pleasure to serve your family! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


HB
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HELEN B.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
verified customerVerified Customer
Category: Service
Great employees and service
This is the only place I go for service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 02:48 PM

Helen, thank you for your great review! We're exceptionally proud to be the only place that you go for service and we will work hard to keep continuously improving for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RC
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ROY C.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2020
verified customerVerified Customer
Category: Service
Would have been a 5 star if I could have gotten into the driver door.
Service is always good at Mike White Ford and this was no exception until I picked up my F150 after being serviced. I made the appointment and everything was ready for me when I arrived. I left the F150 and went home. The service folks called me when it was completed. My wife took me to Mike White. I signed the paperwork and got the keys to pickup the F150. I was told my auto was out in the parking lot. My F150 was parked about 200' east of the service entrance. Then the fun started.

When I arrived at the auto there was a white F350 parked so close to the left side of my car that there was no way I could get between the two trucks open the door and get my slightly overweight body into the driver seat. Since it was snowing hard and I did not want to walk back to the service department to get help; I decided I could get into the car through the passenger door and into the driver seat. What I did not realize, at 67 years old, I have lost some of my flexibility. Getting my leg over the console was difficult and painful. After breaking my cell phone mount (Weather Tech Cup Holder), knocking off the radio control button and straining my back I made it into the driver seat.

If someone had taken a video of this 'old man getting into his car' I am sure it would have gone viral. (I was even laughing at myself for being so stupid.) I worked up a sweat, fogged up the windows so I could not drive away hoping no one saw me.

I hope this is a teaching moment for everyone involved. I have surely learned to never try this entrance method again. I am hoping my story and experience will help the service department in providing enough space so a customer can get into their car gracefully without pain and mayhem. I should have taken a photo to show what I was faced with but I didn't (did I mention it was snowing very hard at this point.) Next time I will ask for my vehicle to be delivered to the front door of the service department.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 02:47 PM

Roy, thank you for your honest review! We are so sorry about the spacing issue! It would appear that we have some rather petite employees who don't always leave enough room for normal sized people to get into vehicles. Thank you for bringing it to our attention so that we can work on it in the future! We're so sorry that your experience ended that way and rest assured, we are always happy to bring your vehicle to you! Thank you for choosing Mike White Ford! We look forward to serving you in a more comfortable way in the future!


BN
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BRANDON N.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
verified customerVerified Customer
Category: Service
GREAT AS ALWAYS
GREAT SERVICE AS ALWAYS. THANK YOU COLE FOR GETTING MY VEHICLE WORKED IN, AND FOR ALWAYS MAKING MY EXPERIENCES AT MIKE WHITE FORD GREAT!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 02:32 PM

Brandon, thank you for the great review! We're so glad that this was another successful visit for you! We'll make sure to pass along your kind words to Cole! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TG
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TERRE G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customerVerified Customer
Category: Service
Excellent Service
Long time customers. Easy & fast check in with my appointment for 20,000 mile service. Done quickly. Great communication
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 11:03 AM

Terre, thank you for being a long time customer! We appreciate you and your continued business with us! We're so glad to hear that your 20,000 mile service went quickly and well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


NL
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NIKKI L.
Bonners Ferry, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customerVerified Customer
Category: Service
On time.
Service was performed on time with no surprises or up sales. Excellent.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 11:02 AM

Nikki, thank you for the great review! We're so glad that your service was performed to your expectation and that you didn't have to worry about any surprises or pressure. That's exactly how it's supposed to go! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


NB
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NOEL B.
Rathdrum, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2020
verified customerVerified Customer
Category: Service
Hit and Miss
The oil change process was smooth, but the last time I brought a car into your shop for a minor repair, my car was held hostage while the part was being ordered. I told the tech that I might need the car for the weekend at which point he cancelled the order for the part but didn't tell me. I ended up not needing the car for the weekend, so left it there. When I called back the following week to check on it, they didn't even know the car was still in their possession. I had to wait again for them to reorder the part. Twice when I called them and was told someone would call me back, they never did. I had to call them. Less than thrilled.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 10:54 AM

Noel, it sounds like we had some communication issues on our end that we could have handled better. We apologize but are very grateful that you brought this issue up so that we can have dialogue with our team on how we can improve. We thank you for choosing Mike White Ford and hope that you give us the opportunity to serve you again.


RC
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RICHARD C.
ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customerVerified Customer
Category: Service
Clean, knowledgeable, fast and friendly.
This dealership has serviced 3 of my vehicles and I have always been very happy with their work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 10:43 AM

Richard, thank you for the great review! We're so glad that all of your vehicles have had good experiences with us and that you enjoy the work that's been done. Thank you for choosing Mike White Ford! We look forward to serving you and your fleet again in the future!


RR
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RICHARD R.
Otis Orchards, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2020
verified customerVerified Customer
Category: Service
Conveiance
Appt was delivered as promised-no delays
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/08/2020 03:14 PM

Richard, thank you for the good review. We always strive to turn a 4 star experience into a 5 star. Please let us know what we can do in the future to make your good experience into a great one! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DW
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DANIEL W.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
Very
Did my oil change tire rotation an checkup in a timely fashion workers are very courteous an professional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/24/2020 09:55 AM

Daniel, thank you for the great review! We're so glad that your oil change and tire rotation went so well and that you enjoyed your interaction with our staff. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JH
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JAMES H.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
Great customer relations
Friendly people who work with you to make a fair an equitable deal for all.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/23/2020 01:49 PM

James, thank you for the great review! We're so glad that you had such a good experience and felt like everything was friendly and fair! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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