Cole Patterson

02/27/2020

Verified Customer

Category: Service

Professional

Efficient & friendly!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2020 11:06 AM

Nancy, thank you for the 5 star review! Efficient and friendly are our two biggest goals! Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!

Employees worked with

LELAND W.

Spokane, WA

02/27/2020

Verified Customer

Category: Service

Efficient and Friendly

I was just in for a oil change. Everyone was on spot. The whole process took less than a hour and out the door. The waiting room had plenty of overstuff chairs, maybe replace a few that needed new cushions. Had a very good experience for my first time at White Ford.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2020 11:00 AM

Leland, thank you for the fantastic review! We're so glad that you found our process to be efficient and comfortable! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Ford Expedition EL

02/24/2020

Verified Customer

Category: Service

TOOK TOO LONG FOR OIL CHANGE

I showed up at 10:30 for a 11 o’clock oil change and saw my car sitting outside done for 25 minutes I was told done by 12 and got out of there at 12:25. It dose not take this long for an oil change and it seems to take longer each time I get my oil change done. I feel this is poor customer service and would like to see this issue addressed.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2020 10:56 AM

Anonymous, we left a message on your phone to discuss this issue. We'd love to address this issue and get your input on it. Please call Ed Baker or Cole Patterson at 208 664-9211. We're so sorry that we didn't meet your or our expectations, as our goal is usually an hour or less.

Employees worked with

LESLIE C.

Coeur D Alene, ID

Lincoln Town Car

02/19/2020

Verified Customer

Category: Service

Recent service and brake job.

Got service date sooner than I had expected, because of needing front brake job. arrived at The appointment 08:00 and was ready to for ride very fast. The brake job needed new rotors and pads. The Ford pads not available, but better quality Napa ones were o.k.'ed and job completed in good time. Cost was in the ball park of what was quoted and did not break my bank. Service personal were polite and very business orientated. Thanks to all the crew.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 04:01 PM

Leslie, thank you for the 5 star review! We're always happy to get customers in as soon as we possibly can! We're so glad your experience was smooth and painless! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DAVID S.

Sagle, ID

02/19/2020

Verified Customer

Category: Service

Always great service.

I showed up a half hour early, no problem. They got me in and went right to work. In and out in a little over an hour. Job done professionally with a smile and hand shake.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 04:00 PM

David, thank you for the great review! Early customers are never a problem! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JOHN M.

Coeur D Alene, ID

Ford F250

02/18/2020

Verified Customer

Category: Service

Always a pleasure

The Service adviser estimated my wait would be an hour. My vehicle was done in just over a half hour. I like the way they space their appointments. They are faster than the drive through lube centers.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 03:58 PM

John, thank you for the kind review! Beating expectations is something that we love to do! Speed and quality are hand in hand for us and we thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MARGERY R.

Spokane, WA

02/18/2020

Verified Customer

Category: Service

Excellent service

Thoroughly painless visit for service. Everyone was helpful and courteous. I couldn't be happier.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 03:47 PM

Margery, thank you for the excellent review! We hope that every experience with us is just as pleasant and painless! Your happiness is what makes our jobs great! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BRADLEY B.

Blanchard, ID

Ford Explorer

02/13/2020

Verified Customer

Category: Service

Staff is Helpful

Was Early no issue. Service Staff are knowledgeable & willing to share there knowledge.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/13/2020 01:45 PM

Bradley, thank for you the fantastic review! Being early for appointments is never a problem! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LYLE G.

Tekoa, WA

02/10/2020

Verified Customer

Category: Service

Very friendly staff

The staff at mike white ford is so nice and friendly made everything so easy to get service for my vehicle ford rules

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/13/2020 01:39 PM

Lyle, thank you for the good review! We're so glad that you enjoyed your experience and found it to be both easy and friendly. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WILLIAM B.

Coeur D Alene, ID

02/06/2020

Verified Customer

Category: Service

Great employees

Very impressive longevity of the workforce. An indicator of a happy and healthy business climate which is a tremendous credit to Mr Mike White.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 03:23 PM

William, thank you for the fantastic review. We're very proud of our employee tenure, ranging from one week to 25+ years. We're a united team of people who love serving our customers. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ANDREW H.

Spokane, WA

02/06/2020

Verified Customer

Category: Service

Fast, Courteous & Professional Service

First maintenance appointment and I was impressed with the Service Desk staff. Timely service, good explanations of service completed and questions answered.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 02:16 PM

Andrew, thank you for the kind review! Congratulations on your first maintenance appointment! We're glad that you enjoyed your service! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ROBERT A.

Coeur D Alene, ID

Ford Edge

02/06/2020

Verified Customer

Category: Service

fast & friendly

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 02:14 PM

Robert, thank you for the 5 star review! We're so glad that you found our service to be fast and friendly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CALLIE V.

Coeur D Alene, ID

Ford EcoSport

02/05/2020

Verified Customer

Category: Service

Great Service!!

I needed new tires and Cole was the fantastic employee who helped me feel comfortable with the process and purchase of the tires. I am always treated with respect and courtesy when I am at Mike White Ford. Also, I cannot forget to recognize LuJean, the shuttle driver, who is fantastic at her job. I highly recommend Mike White Ford!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 02:12 PM

Callie, thank you for the fantastic review! We'll make sure to pass your kind words along to both Cole and LuJean! We're grateful for your recommendation. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KARLA J.

Dalton Gardens, ID

01/31/2020

Verified Customer

Category: Service

Professional and fast service!

You did what you promised, when you promised and didn't try to upsell me! So Refreshing!!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/05/2020 02:21 PM

Karla, thank you for the great review! We're so glad you enjoyed your professional and fast service! Upselling is a thing of the past and we're happy to be part of the push towards serving people rather than taking advantage of them! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JEANINE S.

Athol, ID

Ford Edge

01/31/2020

Verified Customer

Category: Service

Service Dept-Oil change

Quick, efficient and friendly service

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2020 03:52 PM

Jeanine, thank you for the great review! We're so glad that your oil change went quickly and smoothly. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SCOTT D.

Hauser, ID

01/28/2020

Verified Customer

Category: Service

Five stars nuff said

Team Mike White Ford continues to be solid in their meeting my needs in service of my F150.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2020 12:42 PM

Scott, thank you for the 5 star review! We're so glad that your needs continue to be met by our service department! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Greenacres, WA

Ford Edge

01/28/2020

Verified Customer

Category: Service

Nail in My Tire

I was on my way to work when my tire pressure light suddenly turned on while I was on the freeway. I was only two exits away from Mike White Ford so I went straight in. I had hoped that nothing was wrong but Cole let me know that there was a nail in my tire. They were able to patch it for me before lunch and had me on my way for a ridiculously cheap price. Thanks Cole and the service team for taking such good care of me! I love knowing that I can count on you guys whenever I need help.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2020 12:39 PM

Anonymous, thank you for the fantastic review! A nail in your tire is never fun but we're so glad that we were able to get you taken care of and back on the road! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D Alene, ID

01/26/2020

Verified Customer

Category: Service

Purchase escape Hybrid

Tyler, our sales rep was excellent.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/27/2020 12:18 PM

Anonymous, thank you for the excellent review. Congratulations on your Escape! We know you're going to love it as they are amazing vehicles! We'll make sure to pass along your kind words to Tyler. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ANGELA G.

Coeur D Alene, ID

Ford Explorer

01/24/2020

Verified Customer

Category: Service

The friendly staff

Very attentive and friendly

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/24/2020 02:33 PM

Angela, thank you for the great review! We're glad that you enjoyed meeting with our staff. We enjoyed assisting you! Thank you for choosing Mike White Ford! We look forward to serving you and your Explorer again in the future!

Employees worked with

MARY G.

Coeur D'Alene, ID

01/20/2020

Verified Customer

Category: Service

Outstanding service department!

I haven’t had a chance yet to work with the car sales people but I am beyond impressed with the service department.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/24/2020 01:22 PM

Mary, thank you for the outstanding review! Serving you in our service department was our pleasure. Whenever you're ready, we'll be ready to assist you on the sales side as well. We look forward to serving you and your Escape again in the future! Thank you for choosing Mike White Ford!

Employees worked with