MB

Matt Brunner

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(254 reviews)

74

Reviews of Matt Brunner

CS

COLEEN S.

Coeur D Alene, ID

05/10/2023

Verified Customer

10

Category: Service

always taken care of

Ford has always been honest with any problems I have with my car and have repaired things and given me thorough estimates. I trust them to take care of my needs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:10 AM

Thank you for your trust in us, Coleen! We are so glad to hear that we have been able to meet your needs and provide you with honest service. We strive to provide the best customer service and look forward to continuing to do so.

Employees worked with

BM

BETTY M.

Pinehurst, ID

05/09/2023

Verified Customer

10

Category: Service

Excellent.

Very knowledgeable, work done on time.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:10 AM

Thank you for your kind review, Betty! We are so pleased to hear that you had a great experience with us. We strive to provide our customers with the best service possible and are glad that we could meet your expectations.

Employees worked with

TM

TRACY M.

Post Falls, ID

04/23/2023

Verified Customer

9

Category: Service

Keeping it simple

Friendly communication, explanations with patience.
No pressure applied to fix things that I was unsure of.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you so much for your kind words, Tracy! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and hope to see you again soon!

Employees worked with

Verified Customer

Newman Lake, WA

04/22/2023

Verified Customer

10

Category: Service

hood latch failure

Hood latch was having issues. They diagnosed the problem quickly and got the hood latch sensor replaced.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you for taking the time to share your experience with us. We are glad to hear that our team was able to diagnose and repair the hood latch sensor quickly. We appreciate your business and hope to see you again soon.

Employees worked with

Verified Customer

Coeur D Alene, ID

04/20/2023

Verified Customer

10

Category: Service

Avoided a possible issue…

Thanks to the team at Mike White Ford, they detected an oil leak during a routine service. Am glad to report, no longer have a leak… service was performed in a timely manner. Thanks to the Courier driver as well, was prompt, friendly and professional.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2023 10:56 AM

Thank you for your kind words! We are so glad to hear that our team was able to detect and repair the oil leak in a timely manner. We are also pleased to hear that our courier driver was prompt, friendly, and professional. We appreciate your business and hope to see you again soon!

Employees worked with

BM

BETTY M.

Pinehurst, ID

04/13/2023

Verified Customer

10

Category: Service

Excellent.

Very helpful.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2023 04:03 PM

Thank you so much for your kind words, Betty! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and it's wonderful to know that we achieved that goal. We appreciate your business and hope to see you again soon!

Employees worked with

Verified Customer

Coeur D Alene, ID

04/12/2023

Verified Customer

10

Category: Service

First class service!

Very helpful and courteous staff.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/12/2023 09:17 AM

Thank you for your kind words! We are so pleased to hear that our staff was helpful and courteous. We strive to provide the best customer service possible and are glad that we could meet your expectations.

Employees worked with

AP

ARTHUR P.

ID

Ford Bronco Sport

04/11/2023

Verified Customer

8

Category: Service

Recall

4 hr wait. Polite. Comfortable. Could use some cookies and soda like others.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/12/2023 09:17 AM

Thank you for your review, Arthur. We appreciate your business and are glad to hear that you found our staff polite and the waiting area comfortable. We will take your suggestion into consideration and look into providing snacks and additional drinks for our customers. Thank you again for your feedback.

Employees worked with

Verified Customer

Rathdrum, ID

03/29/2023

Verified Customer

5

Category: Service

Matt was great in explaining to me what was going on with my car.

Matt was great in explaining to me what was going on with my car. Prices were high and the courtesy car doesn’t go outside of a 10 mile radius from their location.

Employees worked with

RS

ROBERT S.

Post Falls, ID

Ford Bronco Sport

03/16/2023

Verified Customer

9

Category: Service

Great service...

Great people, great service and great follow thru.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 08:20 AM

Thank you for your kind words, Robert! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

RH

ROGER H.

Spokane, WA

03/09/2023

Verified Customer

9

Category: Service

rear window replaced

Only took two hours for repair.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:36 PM

Roger, thank you for the 5 star review. We're grateful that you chose to bring your Ranger into us for the window repair. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer

Greenacres, WA

03/01/2023

Verified Customer

5

Category: Service

Communication was lacking

It’s always a little frustrating when you have to take a fairly new car in to get something fixed. In my situation it took several days of investigation, which is fine, but communication from the primary person I dropped the car off to was really lacking. On the flip side the person who called me on their behalf was very thorough and proactive and seemed to care.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 08:53 AM

Anonymous, thank you for taking our call. Your parts are now in and we look forward to taking care of your vehicle at your appointment. Thank you for choosing Mike White Ford!

Employees worked with

HN

HENRY N.

Rathdrum, ID

02/25/2023

Verified Customer

9

Category: Service

Oil leak

The service department got me in sooner than my appointment and appears to have resolved the problem. Thank you most kindly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:34 PM

Henry, thank you for your kind words. We're so glad that our service team was able to assist and get you in sooner than anticipated! We look forward to serving you again at Mike White Ford of Coeur d'Alene!

Employees worked with

EM

EDGAR M.

Saint Maries, ID

02/18/2023

Verified Customer

10

Category: Service

Service

Everything was so professional. Great service and when the service rep said we needed brake work it was done!!
Thanks to curly for his help

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 04:01 PM

Edgar, thank you for the great review! Thank you for trusting our team and we will pass along your kind words to Curly as well. Thank you for choosing Mike White Ford!

Employees worked with

WI

WARD I.

Newman Lake, WA

01/31/2023

Verified Customer

10

Category: Service

Truck bed cover install

I brought my truck in and dropped ot off. I went to lunch and by the time I got back the truck was done and it looks fantastic.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 02:34 PM

Ward, thank you for the fantastic review! We agree - your truck bed cover looks great! Thank you for trusting Mike White Ford!

Employees worked with

CT

CATHY T.

Coeur D'Alene, ID

Ford Five Hundred

01/27/2023

Verified Customer

6

Category: Service

Matt is a voice of assurance

Loved Matt at the service desk. He was very attentive as I explained my multiple issues. He offered me a courtesy ride since it would be atleast 3 hours. He patiently explained what was done and other issues discovered. Matt is an asset to Mike White Ford!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:35 PM

Cathy, thank you for the outstanding review! We agree - Matt is a fantastic asset. We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with

SR

SONIA R.

Rathdrum, ID

01/26/2023

Verified Customer

10

Category: Service

Always amazing customer service

Matt was very friendly and informative. He was able to address my concerns and answered all of my questions.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:29 PM

Sonia, thank you for the amazing review! Thank you for your kind words about Matt. We will be sure to pass them along. Thank you for choosing Mike White Ford!

Employees worked with

RF

RICHARD F.

Saint Maries, ID

01/26/2023

Verified Customer

10

Category: Service

Recall service

There is not a whole lot to say about this event other than it was to take care of a recall. We came prepared with a second vehicle as we live in St Maries, so we spent the day shopping & had lunch with a friend. I can say that when this dealership was Tom Addis Ford, they made me so angry I would not go back. I bought my Ford F150 at a dealership in Washington. But I wanted some service done on my brakes & a trailer brake control turned on in the computer & I thought I would give this dealerships new owners ( Mike White ) a shot. When they finished, they told me it was " No Charge" & right there I decided that they had earned my business.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/26/2023 02:27 PM

Richard, thank you for the kind review. We're so proud to have earned your business and will work towards keeping it! Thank you for giving us a chance! We look forward to serving you again in the future.

Employees worked with

Verified Customer

Greenacres, WA

Subaru XV Crosstrek Hybrid

01/18/2023

Verified Customer

10

Category: Service

Outstanding.

Matt, John and even Nikki came together to aid in making a challenging situation into a solved one. I appreciate their honesty and kindness.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/23/2023 09:09 AM

Anonymous, thank you for the outstanding review! We're so glad our team was able to assist. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

DT

DEBRA T.

Coeur D Alene, ID

12/30/2022

Verified Customer

10

Category: Service

Recall repair

They did a great job in a timely fashion do the recall repairs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:54 PM

Debra, thank you for the 5 star review. We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

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