MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

DH
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David H.
Kearny, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very personal service
Very prompt responses and quick service to my vehicle.
Recommended
Cara M. from San Tan Hyundai responded on 04/26/2018 01:16 PM

David,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

AF
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Anna F.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Stopped by for a battery check. Mario was great. After testing battery and putting in a new one, my vehicle was done in no time. Couldn’t be happier.
Recommended
Cara M. from San Tan Hyundai responded on 04/25/2018 02:41 PM

Anna,
Thank you so much for your feedback. We appreciate you taking the time to recognize Mario. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

GS
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Gary S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
I don’t know what it is I just feel better coming here, the service is always good here
Recommended
Cara M. from San Tan Hyundai responded on 04/25/2018 08:37 AM

Gary,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

MB
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Michael B.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
top shelf
quick----- honest----- do the job the first time---pleasant people-----
Recommended
Cara M. from San Tan Hyundai responded on 04/24/2018 11:52 AM

Michael,
Thank you for your feedback! We appreciate you being a top shelf customer! We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

EA
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Elsie A.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service - thanks to Service Advisor Mario Macias
Both my husband & I have our Hyundai serviced at this dealership. Mario Macias has consistently provided exceptional service. He is extremely knowledgeable, courteous, & a first-rate customer service employee. Mario is a tremendous asset to San Tan Hyundai. It is always a pleasure to work with him. I just hope that his peers & especially his managers realize what a gem they have in Mario & that he is rewarded accordingly. Thank you for all your assistance over the years, Mario!!!!
Recommended
Cara M. from San Tan Hyundai responded on 04/24/2018 10:05 AM

Elsie,
Thank you so much for your wonderful response for Mario. We are pleased to know you feel the same way about Mario as we do here at San Tan Hyundai. We appreciate you and your continued loyalty. Have a great day!

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

KS
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Kathy S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great. Customer. Service!
They are fast. And a nice complimentary place to make customers comfortable!
Recommended
Cara M. from San Tan Hyundai responded on 04/24/2018 10:01 AM

Kathy,
Thank you so much for your wonderful feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

FS
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Frank S.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Department
Brought my car in at the scheduled time and my service advisor Mario went over what I wanted done & estimated how long it would take. In about 30 minutes I received a text with results of the inspection recommending 3 items be replaced. I ok'd 2 of them & in about 30 minutes Mario came in saying my car was ready beating his estimate by 20+ minutes.
Recommended
Cara M. from San Tan Hyundai responded on 04/24/2018 09:47 AM

Frank, 
Thank you for your wonderful feedback and for recognizing Mario. We appreciate you and your business. We are here if you need anything. Have a great day.

Best regards,
Cara
 

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

JS
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Julie S.
Gilbert, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience
Took care of some minor recalls that I wasn't aware of. Timely return of car and great work!
Recommended
Cara M. from San Tan Hyundai responded on 04/23/2018 12:14 PM

Julie,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service
They did their job as promised.
Recommended
Cara M. from San Tan Hyundai responded on 04/23/2018 12:11 PM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing Service!
Mario was fantastic. Knowledgeable, personable, and helpful!
Recommended
Cara M. from San Tan Hyundai responded on 04/23/2018 12:08 PM

Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

MR
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Michael R.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and great people
Friendly caring people who know what they are doing
Recommended
Cara M. from San Tan Hyundai responded on 04/23/2018 12:03 PM

Michael,
Thank you for your wonderful feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful service
Friendly, courteous, and fast service!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 04/22/2018 06:42 AM

Good morning.  Thank you for the kind comments.  We are so glad that you are part of the San Tan Hyundai family and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230

Verified Customer
Maricopa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
dreams
lets suppose that you were able every night to dream any dream you wanted to dream, and you would naturally as you began on this adventure of dreams, you would fulfill all your wishes.

You would have every kind of pleasure, you see, and after several nights you would say, “well that was pretty great.” But now lets have a surprise, lets have a dream which isn’t under my control. Where something is going to happen to me that i don’t know what it’s gonna be. Then you would get more and more adventurous, and you would make further and further out gambles as to what you would dream, and finally you would dream where you are now.

If you awaken from this illusion, and you understand that black implies white, self implies other, life implies death. You can feel yourself, not as a stranger in the world, not as something here on probation, not as something that has arrived here by fluke, but you can begin to feel your own existence as absolutely fundamental.

What you are basically, deep, deep down, far, far in, is simply the fabric and structure of existence itself.

– Alan Watts
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 04/20/2018 04:14 PM

Good afternoon.  Thank you for the dreamie comments.  We are super glad you are part of the San Tan Hyundai family. Have a great weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230

LM
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Lori M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attention to detail
Excellent service by courteous professionals.
Recommended
Cara M. from San Tan Hyundai responded on 04/20/2018 09:51 AM

Lori,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

DV
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Donald V.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good, Prompt Service
I had an oil change/filter done at San Tan Hyundai on Thursday(4/12). Mario Macias was my Service Adviser. Mario has handled my service on other occasions and he always is helpful, courteous, and efficient - I do appreciate his efforts.

A new item has been added to your service - a "Vehicle Report". It was linked in an email sent following the service. I assume this is in the beta stage, as it did not work properly - I could not come back and view the report again, even though a link is provided to do so.
Recommended
Cara M. from San Tan Hyundai responded on 04/20/2018 09:38 AM

Donald,
Thank you for your feedback and for recognizing Mario. We appreciate you and you business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

RM
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Roger M.
Mesa, AZ
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle Service
Great. Fast and friendly Svc. Very happy with service greeter, Mario Macias, and with the Butler Service we received.
Recommended
Cara M. from San Tan Hyundai responded on 04/20/2018 09:18 AM

Roger,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Sterling, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Always prompt and courteous service.
Recommended
Cara M. from San Tan Hyundai responded on 04/19/2018 12:47 PM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

JS
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James S.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
San Tan Hyundai is my choice
I have several choices of Hyundai dealerships in my area for service. After being disillusioned by a previous dealer, I’m glad I picked San Tan Hyundai. My advisor, Mario, keeps me informed on the progress of my service.
Recommended
Cara M. from San Tan Hyundai responded on 04/19/2018 11:35 AM

James,
Thank you for oyur feedback and for recognizing Mario. We appreciate you and you business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

RT
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Ronald T.
Chandler, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai Service
Mario, Service Advisor, takes care of the car with his attention to the details.
Recommended
Cara M. from San Tan Hyundai responded on 04/18/2018 01:36 PM

Ronald,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

KN
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Kenneth N.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
KEY WORD HERE IS: SERVICE EXCELLENT!.!.!
Great
Recommended
Cara M. from San Tan Hyundai responded on 04/18/2018 09:08 AM

Kenneth,
Thank you for your wonderful response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237
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