MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Verified Customer
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
Great customer service and quick response when I went in for a routine oil change.
Recommended
Cara M. from San Tan Hyundai responded on 03/22/2018 11:29 AM

Thank you for your feedback. We appreciate you and your business. We appreciate you and your feedback. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

RJ
gravatar
Robert J.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Integrity
Great service, reasonable prices.
Recommended
Cara M. from San Tan Hyundai responded on 03/21/2018 08:53 AM

Robert,
Thank you for your response. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

LM
gravatar
Lori M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Mario is always great. Was in and out pretty fast
Recommended
Cara M. from San Tan Hyundai responded on 03/21/2018 08:40 AM

Lori,
Thank you for your feedback and for recognizing Mario. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

JK
gravatar
Jodi K.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Easy service
Great dealership!
Recommended
Cara M. from San Tan Hyundai responded on 03/16/2018 01:53 PM

Jodi,
Thank you for your feedback. We appreciate you being a great customer! We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

KW
gravatar
Karl W.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love Hyundai. Chandler represents their name and integrity.
Mario Macias is the main reason I continue to return to the service center in Chandler. I appreciate his professional, yet individualized service.
Recommended
Cara M. from San Tan Hyundai responded on 03/16/2018 09:29 AM

Karl,
Thank you for your feedback! We appreciate you and your continued loyalty to the dealership and to Mario. We are here if you need anything. Have a great day. 

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

DW
gravatar
Dan W.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Service was done ahead of promised time
Recommended
Cara M. from San Tan Hyundai responded on 03/16/2018 09:21 AM

Dan,
Thank you for your feedbaack. We appreciate you and y our business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
San Tan Valley, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great Service Department!
Recommended
Cara M. from San Tan Hyundai responded on 03/15/2018 01:09 PM

Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards.
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always s good experience
Staff is knowledgeable and friendly
Recommended
Cara M. from San Tan Hyundai responded on 03/15/2018 11:04 AM

Thank you for your feedback. We appreciate you and your busines. We appreciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

KL
gravatar
Kenneth L.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario is THE best
Mario has a 5 star smile
Guy the Genesis driver could write for tonight show
Great dealership
Recommended
Cara M. from San Tan Hyundai responded on 03/14/2018 10:52 AM

Kenneth,
Thank you for your feedback. We appreciate you reocognizing Mario and Ray, our Genesis driver. We appreciate you and look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

MW
gravatar
Mary W.
Rossville, KS
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Every one was very friendly and helpful. Will certainly return to this facility whenever we are in Arizona. Being snowbirds, look forward to having a great place to get service on our vehicle.
Recommended
Cara M. from San Tan Hyundai responded on 03/14/2018 10:40 AM

Mary,
Thank you for your feedback. We appreciae the time you took to review your experience. We appreciate you and your business. We look forward to helping you again.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

TM
gravatar
Therese M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
This dealership is clean, well equipped, and well managed. Mario Masias is a knowledgeable, efficient, and courteous Service Tech. He listens to my questions, explains the work needed, and keeps me informed about the status while my car is being serviced. I feel I can trust him to do the right thing every time.
Recommended
Cara M. from San Tan Hyundai responded on 03/14/2018 10:32 AM

Therese,
Thank you for your awesome feedback. We appreciate you and your continued business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

PY
gravatar
Philemon Y.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service advisor
Mario is good for me.
Recommended
Cara M. from San Tan Hyundai responded on 03/13/2018 12:33 PM

Philemon,
Thank you for your feedback and for recognizing Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

VS
gravatar
Victoria S.
Florence, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees
I love this dealership! Mario in service department is always so professional, friendly and personable
Recommended
Cara M. from San Tan Hyundai responded on 03/13/2018 07:55 AM

Victoria,
Thank you for your feedback and for recognizing Mario. We love you as much as you love us! We appreciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

VV
gravatar
Vivian V.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Dealership in AZ!
I have been going to this dealership back in 2012 and ever since I bought my first Hyundai 2011 Sonata I've been very very happy. Now that I've gotten a 2016 it gets better and better, Mario is a great service person and I appreciate all his help! , I have known Mario since 2012 when I bought my first Sonata and I'm glad to see that he is still there with the company. I'm happy to be a part of the Hyundai family.
Recommended
Cara M. from San Tan Hyundai responded on 03/12/2018 11:52 AM

Vivian,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Regards,
Cara

Cara McEuen
Customer Service Manager
San Tan Hyundai
480-517-5237

HC
gravatar
Hans C.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
always there to help me
I enjoy going to your place to be served
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 03/11/2018 06:58 AM

We enjoy you being here with us at San Tan Hyundai.  :)  Thank you for the great comments and being part of the San Tan family.  We look forward to seeing you next time.  Have a great weekend. 


TT
gravatar
Tammy T.
Gilbert, AZ
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sonata service
Another great service, Mario always makes this an easy process!!
Thank you!!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 03/11/2018 06:56 AM

Good morning. Thank you for the great feedback.  We are happy that you are part of the San Tan Hyundai family and look forward to seeing you next time.  Thank you again and have a great weekend. 


Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great customer service by Mario.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 03/11/2018 06:44 AM

Good morning.  Thank you for the great feedback.  We are so glad that you part of the San Tan Hyundai family.  Have a great weekend. 


Verified Customer
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great Service, Great Staff.
It is nice they have fruit or a doughnut as you wait. Makes the wait nicer.
Always fast service. Thanks
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 03/09/2018 01:51 PM

Good afternoon.  Thank you for the great feedback.  I like the popcorn myself.  :)  We look forward to seeing you next time.  Have a fantastic weekend.  


PC
gravatar
Patricia C.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Had the Auto-Butler service and an oil change done on March 6th. The service that Mario provided was outstanding as usual. Took a bit longer than I had anticipated, but they were very busy. Overall, this service department and dealership is a pleasure to work with.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 03/09/2018 01:49 PM

Good afternoon.  Thank you for the great feedback.  We appreciate you being part of the San Tan Hyundai family.  Have a great weekend.  


GS
gravatar
Gary S.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Responsive to all questions.
Service actually cost less than estimate! How often does that happen. Mario was especially courteous and friendly.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 03/09/2018 01:48 PM

Good afternoon.  Thank you for the great feedback.  We appreciate you being part of the San Tan Hyundai family.  Have a great weekend.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.