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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(677 reviews)
81

Reviews of STEVE ENRIQUEZ

SA
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Steve A.
Wildomar, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The customer service.
I brought my sons car to your dealership for the removal and replacement of the O2 sensor which in fact turned out to be a more extensive job than expected. The O2 sensor was frozen within the exhaust manifold so the mechanic had to therefore remove it. My son needed his vehicle repaired by 3:30pm in order for him to have time to make it to work by 4pm. I called your dealership around 2:30 pm and was informed that it would take a couple more hours for the repair. What your dealership then offered to do was provide a Lyft to pick up my son at our house and take him to work. I couldn't believe it. My son and I were so very thankful for the kindness and outstanding customer service your dealership bestowed upon us. We will be returning!!!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/20/2019 10:46 AM

I am so glad that my staff went above and beyond to make sure your son got to work and got your vehicle fixed. Thank you for coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Needs improvement
2nd Hyundai
Wont buy hyundai again. This one has had quite a lot of issues in 3 years.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2019 12:03 PM

I am so very sorry for what happened on your last service visit. I will be in contact shortly after I speak to everyone involved with the last visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
LF
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Lourdes F.
Temecula, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The service advisor was helpful
Thanks Temecula Hyundai
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/17/2019 07:32 AM

Thank YOU for coming in to see us. Hope to see you for any service needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Fallbrook, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Car was done ahead of schedule.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/16/2019 10:36 AM

I am very glad that we returned your vehicle ahead of schedule. Thank you for taking the time to fill out the survey. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
LT
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Lauren T.
Lake Elsinore, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Great customer service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/11/2019 03:11 PM

Thank you for the great response. We strive for great customer service and I'm glad we met that with you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RC
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Richard C.
Temecula, CA
2019 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
poor communication and being treated as if I were stupid
I will have to think about purchasing another Hyundai
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/11/2019 08:59 AM

I am very sorry for the inconvenience on your last visit. I looked into the last repair and I know we had a backup/ delay on getting parts here to get the vehicle repaired. I will try to get in contact to see what we "Temecula Hyundai" can do to resolve any issues from the last visit. Thank you for your time and I hope to speak to you soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Winchester, CA
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Good people
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/10/2019 03:30 PM

Thank you so much for the positive review. We are very happy to have customers like yourself. Have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SG
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Serjio G.
Winchester, CA
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Basic Oil Change
The service took a little longer than I thought it should have, especially since having a scheduled appointment, but it may have been because of an oil leak I had concerns about. The waiting/lounge area is great, and it made the overall visit pleasant.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/09/2019 11:15 AM

Thank you for coming in to have your vehicle serviced with us. I hope we took care of the oil leak. Please feel free to let us know what we could do better on your next visit to earn a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RB
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Russell B.
Murrieta, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very professional service.
When asked if they could change my oil, I said not at 41$ plus oil. I have someone else do it.
They were polite and didn't hassele me.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2019 02:15 PM

I am so very glad that our staff continues to listen to customers and understand that we are all out to save some money. I am glad that you got taken care of. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
CB
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Coletta B.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful experience
Explained everything to me came in under quote
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2019 02:13 PM

Thank you for coming in to see us. We are very glad that we earned a great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DV
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Debra V.
Menifee, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service !
Called me on time to pick up car
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2019 08:34 AM

Thank you for the great 5 star review. We appreciate your business.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2019 08:13 AM

Thank you so very much. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JW
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Jim W.
Murrieta, CA
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great as always
Work was completed quickly and finished off with a wash and vacuum.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/28/2019 07:30 AM

Thank you for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Menifee, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
One concern I had aside was an estimate of $217.00 to repair/replace a wire connecting the fog light on driver side. I was told something had gnawed it. I find it hard to believe that in my travel area which is not in any remote area, a wire could have been destroyed. I bought the car in Oct. last yr. and I suspect the light was not working at the time/wire was perhaps frazzled. I cannot afford a $217 charge to replace a wire. Any help?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/27/2019 04:48 PM

I am so very sorry to hear that some wiring was damaged or gnawed on. Please let me know what I can do to help and I will be more then happy to assist. Thank you very much for the great review. Feel free to reach out and see what we can do to help. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JL
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Jocelyn L.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and maintenance
Good customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/27/2019 04:37 PM

Thank you for the return of the survey. We appreciate you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MK
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Martin K.
Fallbrook, CA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Great service. Steve is very helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2019 07:45 AM

Thank you very much for coming in to see us. I am very happy that Steve took such great care of your service needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
KM
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Kathleen M.
Sun City, CA
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service, Steve was Great
I dropped my car off for a recall issue and oil change. They were friendly even though I was 15 minutes late. The car was ready on time, and I received a full car check up report by email! Nice touch. I love my Hyundai and having just relocated to So. Cal., I am pleased so far with this service department. [The one in Reno left much to be desired.]
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2019 07:43 AM

Thank you for trying us and staying with us as your new dealership. I am very glad that we took such great care of your vehicle. Hope to continue to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
MP
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Michael P.
Escondido, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people
Service is good. Well organized and efficient ata fair price.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2019 07:42 AM

Thank you for coming in to see us and have your vehicle serviced. We appreciate the kind words on being well organized and that you feel our prices are fair. I am very glad that we took such good care of you and your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
EN
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Erin N.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome job!
Enjoyed our service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2019 09:21 AM

I am very glad that you enjoyed our service. I hope that we can keep that feeling going every time you come in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
GM
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Gerald M.
Menifee, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/13/2019 04:17 PM

Thank you for coming in to have your vehicle serviced with us. If possible we would love your feedback on how we could have earned a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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