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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(684 reviews)
78

Reviews of STEVE ENRIQUEZ

Verified Customer
Menifee, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
One concern I had aside was an estimate of $217.00 to repair/replace a wire connecting the fog light on driver side. I was told something had gnawed it. I find it hard to believe that in my travel area which is not in any remote area, a wire could have been destroyed. I bought the car in Oct. last yr. and I suspect the light was not working at the time/wire was perhaps frazzled. I cannot afford a $217 charge to replace a wire. Any help?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/27/2019 04:48 PM

I am so very sorry to hear that some wiring was damaged or gnawed on. Please let me know what I can do to help and I will be more then happy to assist. Thank you very much for the great review. Feel free to reach out and see what we can do to help. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JL
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Jocelyn L.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and maintenance
Good customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/27/2019 04:37 PM

Thank you for the return of the survey. We appreciate you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MK
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Martin K.
Fallbrook, CA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Great service. Steve is very helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2019 07:45 AM

Thank you very much for coming in to see us. I am very happy that Steve took such great care of your service needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
KM
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Kathleen M.
Sun City, CA
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service, Steve was Great
I dropped my car off for a recall issue and oil change. They were friendly even though I was 15 minutes late. The car was ready on time, and I received a full car check up report by email! Nice touch. I love my Hyundai and having just relocated to So. Cal., I am pleased so far with this service department. [The one in Reno left much to be desired.]
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2019 07:43 AM

Thank you for trying us and staying with us as your new dealership. I am very glad that we took such great care of your vehicle. Hope to continue to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MP
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Michael P.
Escondido, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people
Service is good. Well organized and efficient ata fair price.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/20/2019 07:42 AM

Thank you for coming in to see us and have your vehicle serviced. We appreciate the kind words on being well organized and that you feel our prices are fair. I am very glad that we took such good care of you and your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
EN
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Erin N.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome job!
Enjoyed our service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2019 09:21 AM

I am very glad that you enjoyed our service. I hope that we can keep that feeling going every time you come in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
GM
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Gerald M.
Menifee, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/13/2019 04:17 PM

Thank you for coming in to have your vehicle serviced with us. If possible we would love your feedback on how we could have earned a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JH
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Janet H.
Menifee, CA
2006 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Feel at home
Appointments of any kind are stressful but not at yours we always feel at ease.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/13/2019 04:12 PM

Thank you for coming in to see us. I am very glad that we make is east to schedule a appointment for your service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JH
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John H.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and Beyond
I came in for regular maintenance and to do my 15k maintenance. I thought it was much cheaper than what I was quoted (still fair price) and left. Minutes later my service provider called in and found the notes of what I was offered before in a previous service and honored the original price. Didn't have to do that, but went out of his way to help, I was floored and appreciated the generosity and extra effort to help a customer in need. Thanks Hyundai!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/09/2019 02:59 PM

Thank you so much for the great review. I am so glad that Steve was able to get you taken care of with a great price for the service. We appreciate customers like you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
AV
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Andrew V.
Lake Elsinore, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
Professional and quick services.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/09/2019 02:43 PM

Thank you for taking care of our survey. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DC
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Debra C.
Murrieta, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great
we like great
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/07/2019 02:14 PM

Thank you for coming in to see us and have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
WR
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William R.
Temecula, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service center
really appreciated steve
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/07/2019 02:05 PM

Thank you very much for the great review.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
DK
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Dennis K.
Menifee, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Everyone is always helpful and friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/07/2019 02:00 PM

Thank you very much for the great feedback. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RE
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Ray E.
Menifee, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
my review
Excellent customer service, clean facility
Recommended
STEVE J E. from Temecula Hyundai responded on 08/02/2019 06:58 AM

Thank you so very much for the great 5 star review. Hope to see you again for any future services needed.

Employees worked with
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STEVE ENRIQUEZ
PR
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Peter R.
Sun City, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I Highly Recommend Temecula Hyundai!
Friendly, knowledgeable people. Fast service. Very accommodating. And I love my Sonata!
Recommended
STEVE J E. from Temecula Hyundai responded on 08/02/2019 06:58 AM

Thank you so very much for the great 5 star review. Hope to see you again for any future services needed.

Employees worked with
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STEVE ENRIQUEZ
GW
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Gayle W.
Livingston, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They did exactly what they said they would
They were slammed with customers but still got us completed on time.
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 08/01/2019 05:55 PM

Thank you for the great review! We appreciate the feedback and business! 

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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STEVE ENRIQUEZ
RB
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Rich B.
Murrieta, CA
2017 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean - Staff is friendly
Nice visit
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 08/01/2019 05:53 PM

Thank you for the feedback.  See you next time at Temecula Hyundai

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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STEVE ENRIQUEZ
AR
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Anthony R.
Homeland, CA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not as happy as I've been before....
I'm a little iffy on the service I received. I feel it wasn't actually completed or it was done improperly.
Recommended
Employees worked with
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STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2015 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Very professional and listens to your needs
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2019 01:22 PM

Thank you for taking the time to fill out the survey. Hope to see you again soon.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RH
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Ray H.
Temecula, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and friendly service
From making the appointment until completion of the service all was great. Thanks.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2019 09:41 AM

Thank you for the great review. We are very happy to have you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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