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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(677 reviews)
81

Reviews of STEVE ENRIQUEZ

SW
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Stacy W.
Wildomar, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Nice place
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 07:10 PM

Thank you for the great 5 star review. Hope we can continue to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
GS
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Gerald S.
Murrieta, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service made easy
From the appointment process through to the completed service, all went well. I waited for the car and it was done in less than hour.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 12:58 PM

Thank you for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JM
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Janna M.
Lake Elsinore, CA
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
30,000 mile service
I have no issues with the service itself, everyone I dealt with was friendly, helpful and knowledgeable. The service was done within the time frame I was told at the price quoted. The only two issues I have are when I arrived home, my son looked under the hood and found lots of empty snail shells around the engine and his concern is did any of these fall into engine while oil was being changed. No way to check and cars running fine, so we figure all's well. The shells are a result of a animal issue we are having and normally are cleaned off. Unfortunately didn't have time that morning and he wonders if the serviceman cleaned some off to change oil, why not just do them all since other fluids, belts......were changed/checked at this service. Or were none removed and hopefully didn't get into any places they should not be. He also wondered if oil change......was done. Since I have never had any issues with the service department, am assuming all work I paid for was done. My second issue is the spelling of my name, its Janet not Janna. The person who wrote the contract when I purchased the car spelled it wrong, wrote a new contract with the correct spelling, yet everything for/from Hyundai comes with incorrect spelling. Normally I wouldn't care but have had ongoing issues with the sales department at this location that are never resolved. In addition to quite a few emails from different corporate employees saying problem taken care of. So bottom line, I will probably continue to use the service department at this location, but will not buy or recommend any one buys a car there.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 07:56 AM

I am so sorry for the inconvenience of dealing with the sales department. I am glad to see that we will keep you as a service customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RR
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Rob R.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Cane in for recall on Steering wheel
Quick and friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 07:55 AM

Thank you for the awesome review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service for oil change and battery change. In an out within 2 hours. Will return.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/27/2018 11:18 AM

Thank you very much for the kind review. We appreciate you coming in to see us for your needed service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DP
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David P.
Hemet, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently excellent service
I trust the personnel at temecula Hyundai to treat me with courtesy and not use the service department to push sales for a new car. My vehicle has performed flawlessly since I purchased it in 2015. I attribute part of that to the regular maintenance performed at temecula Hyundai. Be assured that when the time comes I will purchase my next car from temecula Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/26/2018 04:24 PM

Thank you for the great review. We appreciate the kind words and the confidence in our service department and dealership. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
AH
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Agustin H.
Temecula, CA
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Return client
So friendly, great knowledge and great support.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/26/2018 11:21 AM

From the entire team at Temecula Hyundai, We thank you for allowing us to service your vehicle and for taking care of the survey with a great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DT
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D&S T.
Escondido, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa Fe Sport service
Thanks for the excellent service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/24/2018 10:03 AM

Thank you so much for coming in to visit us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DG
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David G.
Murrieta, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great!
Super all the way around!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2018 05:08 PM

From the entire team at Temecula Hyundai we thank you for the great review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Winchester, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service and always friendly
I’m very thankful for their attention to detail and convenience of service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2018 09:18 AM

Thank you so much for the great response. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MH
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Michiyo H.
Wildomar, CA
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
STAY AWAY
Worst experience ever
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2018 07:11 AM

I'm very sorry to see that you have again filled out the survey even if it was sent to you by accident. I will see about taking you off of our email system. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and friendly people.
The service department is very friendly and efficient!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2018 08:59 AM

Thank you for the great response. We appreciate your business.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Desert Hot Springs, CA
2013 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Needs more communication while service us being done
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/21/2018 11:18 AM

Thank you for taking our survey, I will be having a conversation with with my staff about communication and making sure we keep our customers updated on the status on your vehicle. Thank you for the feedback because that is the only way we can grow as a company. Hope to see you again for a easier visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
AG
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Arturo G.
Perris, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service!!
Great service with a smile! I got the maintenance package to change my oil here. The have complementary coffee, pop corn and cable while you wait. Plus they washed my car!! Can’t wait to come back...
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/21/2018 08:23 AM

Thank you the great review. We are glad to have you as part of the Temecula Hyundai family. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
was told problem was fixed but it was not
took in car for gurgling noise coming from radiator, was told it was fixed but makes same noise the day i picked it up
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2018 08:44 PM

I am very sorry to hear that we did not figure out what was wrong with the noise on the vehicle. I have spoken to the technician that worked on your vehicle and the only noise heard was resolved my adjusting a part of the actuator for the vents in the dash area. Please feel free to contact me and I will set a time where we can test drive the vehicle and duplicate the correct noise and hope to resolve it. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
SB
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Scott B.
Temecula, CA
2017 Hyundai Ioniq Elec
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scott baker
Fast friendly service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2018 05:04 PM

Thank you for taking our survey and allowing us to service your vehicle. Hope you have a great weekend. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
AS
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Ann S.
Temecula, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy and fast!
Thank you for giving me a shuttle ride to the mall and then coming back to get me when my car was finished!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/17/2018 03:24 PM

Thank you for coming in to see us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
LM
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Lori M.
Temecula, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai is awesome!
Steve was my service advisor. He was amazing! Thank you for your awesome service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/17/2018 07:16 AM

Thank you for illing ouvey. Hope to see you again for any of your vehicle needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
SC
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Sandra C.
Lake Elsinore, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is so nice
The staff was efficient & the working area was very clean. The waiting room was comfortable so the wait didn't seen long.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/13/2018 01:43 PM

Thank you for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Fallbrook, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient
I thought the repair was exceptionally high. My whole bill was a little over $600 with $95 for parts and the rest was labor, well over $400.

It's a big expense for a senior citizen.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/12/2018 09:53 AM

Thank you for taking the time to fill out the survey. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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