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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(684 reviews)
78

Reviews of STEVE ENRIQUEZ

MS
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Michele S.
Murrieta, CA
2017 Hyundai Ioniq Elec
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and beyond
Above and beyond the call. Dropped my car of and got shuttled home but on a Friday after 5 there were no shuttle drivers available to bring me back to get my car at the dealers. Your service department scheduled a Lyft for me! Thanks for the timely ride. And Steve always charges the car so I'm powered up and ready to go.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/07/2018 08:21 PM

Thank you very much for the 5 star review. We appreciate your business.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807

Employees worked with
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STEVE ENRIQUEZ
JP
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John P.
Anza, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Super Service Every Time!
Thanks to Carlos, Steve and especially to Justin for getting our car in and back out quickly and sending us away with big smiles. We appreciate your above-and-beyond care and will definitely recommend your service department to friends and family!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/07/2018 08:20 PM

Thank you very much for the 5 star review. We appreciate your business.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807

Employees worked with
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STEVE ENRIQUEZ
CC
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Colt C.
Lake Elsinore, CA
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Service has been pleasant Overall
However, I was expecting the issue to be resolved the first visit.

Additionally, the returned vehicle was not prep'd completely for return. The was an unplugged monitor which triggered the check engine light and the engine chamber was not cleaned from previous work. I returned to the Service center 5mins later to resolve the issues with the Service Engineer.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/03/2018 10:22 AM

I am so sorry for the inconvenience on the oil issue and check engine light on. I hope that my staff was able to take care of the issues upon returning. Thank you for allowing us to repair your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JC
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Johna C.
Murrieta, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Super fast service
I took my car in for a recall and when I made the appointment, I was told it would take about an hour. When I got there, the technician confirmed it would take about an hour and asked if I wanted my car washed and it would add about 15 minutes to my service time. A free car wash? Heck Yes! I waited in their very comfortable waiting area, drinking their coffee and snacking on fresh popcorn. Sure enough in almost exactly 1 hr 15 mins, my car was ready. Great Service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/02/2018 10:23 AM

From the entire team at Temecula Hyundai, Thank you for your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Fallbrook, CA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Dissatisfied
Poor follow up on partially completed repair and frustration in rescheduling
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/02/2018 09:47 AM

Thank you for taking the time to inform us about the phone situation. I am so sorry for the inconvenience. We will see you next week for the replacement of the door handle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
ED
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Enrique D.
Murrieta, CA
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service department is great overall, they’ve kept me coming back for 4 years now.
I was extremely satisfied with the work Steve Enriquez and the service department were able to get done in just a matter of a couple days. Steve was able to get my engine leak fixed along with an oil change and ac coolant refilled in just a couple of days. In between all of this I was able to get my spark plugs replaced which saved me about $800 dollars in the future all thanks to Steve and his team for noticing that those needed to be replaced. Thank you Temecula Hyundai for the service I will definitely be back.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/01/2018 07:34 AM

Thank you so very much for a great review and for coming in to see us for your vehicle service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RW
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Rebecca W.
Fallbrook, CA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job!
everything was explained so I could understand what was needed. The price I was quoted was the price I paid. No one tried to add something on. The lift service was perfect for me.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/31/2018 06:05 PM

Thank you so very much for the great review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SW
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Stacy W.
Wildomar, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Nice place
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 07:10 PM

Thank you for the great 5 star review. Hope we can continue to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
GS
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Gerald S.
Murrieta, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service made easy
From the appointment process through to the completed service, all went well. I waited for the car and it was done in less than hour.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 12:58 PM

Thank you for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
JM
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Janna M.
Lake Elsinore, CA
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
30,000 mile service
I have no issues with the service itself, everyone I dealt with was friendly, helpful and knowledgeable. The service was done within the time frame I was told at the price quoted. The only two issues I have are when I arrived home, my son looked under the hood and found lots of empty snail shells around the engine and his concern is did any of these fall into engine while oil was being changed. No way to check and cars running fine, so we figure all's well. The shells are a result of a animal issue we are having and normally are cleaned off. Unfortunately didn't have time that morning and he wonders if the serviceman cleaned some off to change oil, why not just do them all since other fluids, belts......were changed/checked at this service. Or were none removed and hopefully didn't get into any places they should not be. He also wondered if oil change......was done. Since I have never had any issues with the service department, am assuming all work I paid for was done. My second issue is the spelling of my name, its Janet not Janna. The person who wrote the contract when I purchased the car spelled it wrong, wrote a new contract with the correct spelling, yet everything for/from Hyundai comes with incorrect spelling. Normally I wouldn't care but have had ongoing issues with the sales department at this location that are never resolved. In addition to quite a few emails from different corporate employees saying problem taken care of. So bottom line, I will probably continue to use the service department at this location, but will not buy or recommend any one buys a car there.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 07:56 AM

I am so sorry for the inconvenience of dealing with the sales department. I am glad to see that we will keep you as a service customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
RR
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Rob R.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Cane in for recall on Steering wheel
Quick and friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/30/2018 07:55 AM

Thank you for the awesome review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service for oil change and battery change. In an out within 2 hours. Will return.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/27/2018 11:18 AM

Thank you very much for the kind review. We appreciate you coming in to see us for your needed service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DP
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David P.
Hemet, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently excellent service
I trust the personnel at temecula Hyundai to treat me with courtesy and not use the service department to push sales for a new car. My vehicle has performed flawlessly since I purchased it in 2015. I attribute part of that to the regular maintenance performed at temecula Hyundai. Be assured that when the time comes I will purchase my next car from temecula Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/26/2018 04:24 PM

Thank you for the great review. We appreciate the kind words and the confidence in our service department and dealership. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
AH
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Agustin H.
Temecula, CA
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Return client
So friendly, great knowledge and great support.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/26/2018 11:21 AM

From the entire team at Temecula Hyundai, We thank you for allowing us to service your vehicle and for taking care of the survey with a great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
DT
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D&S T.
Escondido, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa Fe Sport service
Thanks for the excellent service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/24/2018 10:03 AM

Thank you so much for coming in to visit us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DG
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David G.
Murrieta, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great!
Super all the way around!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2018 05:08 PM

From the entire team at Temecula Hyundai we thank you for the great review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Winchester, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service and always friendly
I’m very thankful for their attention to detail and convenience of service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2018 09:18 AM

Thank you so much for the great response. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
MH
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Michiyo H.
Wildomar, CA
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
STAY AWAY
Worst experience ever
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/23/2018 07:11 AM

I'm very sorry to see that you have again filled out the survey even if it was sent to you by accident. I will see about taking you off of our email system. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and friendly people.
The service department is very friendly and efficient!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2018 08:59 AM

Thank you for the great response. We appreciate your business.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Desert Hot Springs, CA
2013 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Needs more communication while service us being done
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/21/2018 11:18 AM

Thank you for taking our survey, I will be having a conversation with with my staff about communication and making sure we keep our customers updated on the status on your vehicle. Thank you for the feedback because that is the only way we can grow as a company. Hope to see you again for a easier visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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